Webinar | Extending Service Collection with Human & AI ChatOps

Why Attend

Service teams are under constant pressure to deliver fast, consistent support while ticket volumes continue to grow and user expectations rise. AI and automation can help — but only when combined with the right knowledge, workflows, and organizational readiness.

In this webinar, you’ll learn how Atlassian Rovo agents, Appfire’s ChatOps integrations, and catworkx’s Atlassian consulting and implementation expertise work together to help teams deflect tickets, accelerate resolution times, and deliver seamless support across every channel.

Key takeaways from this webinar

Support your users exactly where they are. Forget forcing everyone into a single portal; with omnichannel ChatOps, your team can resolve issues instantly across WhatsApp, your website, or your internal portal.

Scale without the growing pains: learn how to combine Rovo with smart knowledge management to ensure your AI is actually helpful, not just another tool to manage.

Give your agents their brainpower back. Learn how to use Ticket Deflection to stop common, repetitive issues before they ever reach your manual queue.

Whether you manage Jira Service Management, lead IT teams, or work on IT support processes, this session offers practical insights for delivering consistent support across channels.

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