This whitepaper delves into leveraging Slack for incident management, exploring key considerations and comparing features of Opsgenie, PagerDuty, and VictorOps. With ChatOps, teams streamline workflows, enhancing collaboration and response times. Features like instant retrieval of supporting information and creating new alerts within Slack channels are vital for efficient incident resolution. The paper emphasizes the importance of controlling access and accelerating actions, ultimately enhancing team effectiveness and ensuring rapid response to incidents.