Whitepapers & Documents

Atlassian Whitepaper: 7 Tips to Get New Engineers Ready to Be On-Call

Written by catworkx | Mar 13, 2024 2:24:17 PM

This guide outlines seven essential tips for preparing new engineers for on-call responsibilities. It emphasizes the importance of understanding on-call schedules, setting up alert notification rules, and familiarizing engineers with the infrastructure and diagnostic tools. Additionally, it stresses the significance of configuring schedule notification rules, defining responsibilities as an incident responder, and documenting incident response processes. By following these tips, teams can ensure smooth on-call transitions and improve overall service reliability and availability.