ENGIE Mexico, a leader in renewable energy, revamped its ITSM with Atlassian's solutions, shifting from ServiceNow to Jira Service Management. This transformation aimed to enhance customer experience, cut costs, and boost productivity. By migrating, ENGIE slashed license costs by 67%, freeing up over 200 hours monthly. Seamless migration and automation streamlined workflows, saving time and increasing transparency. The adoption of Confluence facilitated self-service, empowering users to find solutions independently. ENGIE plans to further leverage Atlassian tools for continuous improvement and expand into areas like asset management and quality assurance. This success story underscores how Atlassian solutions drive agile, collaborative work, fostering customer-centricity.