AI has moved beyond hype—it's transforming service management right now. Curious about what that means in practice? In this webinar, we’ll reveal how Atlassian leverages AI within Jira Service Management to accelerate and elevate support. Discover the essential steps, challenges, and insights from Atlassian’s People team as they optimized operations, enabled robust self-service, and achieved faster resolutions using innovations like the Virtual Service Agent and AI Answers. Gain actionable guidance to unlock greater impact from AI in your own service operations.
AI is advancing rapidly, presenting a flood of new features and opinions daily, making it hard to identify truly effective solutions. For service teams, where swift response is critical, real-world examples matter. That’s why we’re spotlighting Atlassian’s approach: With 13,000 employees across 13 countries, the People team integrated AI-driven workflows in Jira Service Management to achieve:
- 30% of tickets resolved with zero human intervention
- 4,000 agent hours saved annually
- 95% CSAT score
Join Senior Product Manager for AI, Sarah Scaife, and Head of People Operations, Andi Breslin, as they share:
- The Atlassian People team’s strategy for embedding AI in service management
- Key learnings, challenges, and best practices from their journey
- Practical recommendations for leveraging Jira Service Management’s AI features to enhance your own service delivery