The text delves into how asset and configuration management data can bolster IT service management (ITSM), particularly in the realm of request management. It highlights the importance of linking assets to service desk requests for context, streamlining issue resolution, and automating processes for faster responses. Additionally, it emphasizes the benefits of integrating CMDB with third-party tools and setting up communication channels between service desks and CMDBs. The text offers practical tips for effective integration and automation, ultimately aimed at enhancing customer satisfaction and optimizing IT support operations.