In today’s fast-paced service environments, teams are inundated with tickets, requests, and search demands—making it a challenge to strike the right balance between speed and quality. The Future of AI-Powered Service Management Is Here explores how AI, especially when embedded in Jira Service Management, offers real, immediate value across service desk, IT operations, and HR scenarios.
Drawing on insights from Atlassian’s State of AI in Service Management report—where 88% of organizations are already using AI and nearly as many plan to boost investment in the coming year—the paper showcases how Jira Service Management embeds practical AI innovations that drive ROI, streamline workflows, and improve outcomes for both teams and customers.
The whitepaper highlights:
AIOps that accelerates alert triage, surfaces related incidents and responders, and aids root cause diagnosis using Rovo Agents and Teamwork Graph intelligence.
Virtual service agents that deliver lightning-fast self-service—reducing resolution time by up to 90% and human ticket volume by 85%—are available across Slack, Teams, email, and help centers.
High-velocity HR support, including AI-generated request types, templates, onboarding workflows, and integration with tools like Workday and Okta—all designed for speed and configurability without technical complexity.
A compelling customer case study with Domino’s Pizza Enterprises, which unified operations across 3,800 stores and 12 markets by shifting from seven siloed tools to one AI-augmented platform.
Packed with data, best practices, and strategic guidance, this whitepaper is your roadmap to deploying service-centric AI that’s fast, impactful, and built to scale.