The whitepaper examines the Total Economic Impact™ of Atlassian's Jira Service Management, outlining its cost savings and business benefits. It presents a detailed analysis of the platform's impact on various organizational aspects, including service desk productivity, end-user productivity, IT operations efficiency, and more. Through interviews and financial modeling, it demonstrates significant ROI, emphasizing improved workflows, scalability, and streamlined service processes. With insights from diverse industries, it showcases how Jira Service Management enhances visibility, collaboration, and customer experiences, making it essential reading for organizations considering investment in service management solutions.