This white paper deals with increasing the performance of IT organizations through high-velocity IT service management (ITSM). It demonstrates that in uncertain times, prioritizing speed, direction and quality is critical to business success. It focuses on the components of high-performance organizations such as flexible technology, integrated tools and modern practices. By implementing high-velocity ITSM practices, organizations can foster a culture of continuous improvement and optimize collaboration between IT operations and development. The white paper is intended for Atlassian customers and partners who want to improve their ITSM practices for greater speed and efficiency.