Zuellig Pharma, Asia's largest healthcare services group, adopted Jira Service Management Cloud to enhance their IT Help Desk and digital transformation. This platform streamlined internal and external service requests, improved team efficiency, and increased employee satisfaction. Jira Cloud facilitated various functions, including COVID-19 reporting, HR data collection, and CRM for cancer patient care. Single sign-on via Atlassian Access simplified user management. The implementation demonstrated Jira's effectiveness in boosting operational efficiency and supporting business growth.