Webinar Atlassian + Forrester: How to Change Service Platforms

Written by catworkx | Apr 30, 2026 8:00:00 AM

Atlassian is hosting a 45-minute session with Julie Mohr, Principal Analyst at Forrester, and Grady Gausman, Senior Product Marketing Manager for Jira Service Management at Atlassian, on what to look at when moving off a legacy ITSM platform.

We're co-promoting it — this is the conversation our customers are stuck in every week.

EMEA session

🗓️ May 27, 2026 | ⏰ 11:00 AM CEST

📍Live online

AMER session

🗓️ May 27, 2026 | ⏰ 11:00 AM PT

📍Live online

Register now

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Can't make it live? Register anyway — the on-demand recording goes out after the session.

Why attend?

Switching service platforms can unlock efficiency, scalability, and innovation — but only if done right. In this session, you’ll gain practical guidance on how to plan, prepare, and execute a smooth transition while avoiding common pitfalls.

What you’ll take away

→ How to know it's time to move — the signs leaders overlook until cost surfaces in budget review
→ What to look for in a replacement platform when every option demos well
→ The migration pitfalls — what trips programs up in practice, not in theory
→ Managing interoperability and coexistence while running two platforms in parallel
→ Using internal teams, vendors, and partners properly through the transition

Who this webinar is for

This webinar is designed for ITSM and ESM leaders, IT decision-makers, and service owners who are evaluating or planning a transition from legacy service management platforms. It is especially relevant for organizations struggling with high costs, complexity, or limited scalability in their current tools.

Meet the speakers

About

2025 Atlassian Service Management Partner of the Year. We help organizations move to — and get value from — Jira Service Management. From AI-powered support and HR workflows to enterprise-scale ITOps and asset management. Offices across EMEA and AMER, projects delivered across borders and domains.