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      ON-DEMAND · 45 MIN · FORRESTER + ATLASSIAN

      The Art of the Switch:
      How to Change Service Platforms

      Is your legacy ITSM the best partner for your future?

      Rising costs, growing complexity, and an AI roadmap your current ITSM can't carry. The next move isn't obvious - stay and patch, replace outright, or run two platforms in parallel for 18 months - and getting it wrong is expensive. This session walks through how to decide.

      For ITSM and ESM leaders, IT decision-makers, and service owners evaluating a move off legacy service management.

       

      What you’ll take away

      → How to know it's time to move — the signs leaders overlook until cost surfaces in budget review
      → What to look for in a replacement platform when every option demos well
      → The migration pitfalls — what trips programs up in practice, not in theory
      → Managing interoperability and coexistence while running two platforms in parallel
      → Using internal teams, vendors, and partners properly through the transition
       

      Who's in the room 

      Julie Mohr Forrester

       

      Julie Mohr

      Principal Analyst, Forrester

      Forrester's lead voice on ITSM and platform transitions. Two decades inside as practitioner, CIO advisor, author, and analyst.

      Grady Gausman Atlassian

       

      Grady Gausman

      Senior Product Marketing Manager, Atlassian

      Senior PMM for Jira Service Management at Atlassian. Brings the inside view on how platform switches actually go.

       

      NEXT STEP · FREE INITIAL CONSULTATION

      Before you switch, know where you stand ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2

      Get a tailored ITSM Maturity Assessment from catworkx — 2024-25 Atlassian HVSM Solution Partner of the Year. Where you are today against ITIL, the gaps, and what to fix first.

      ✔️ Benchmarked vs ITIL    ✔️ Tailored report   ✔️ Prioritized roadmap

       


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