Is your legacy ITSM the best partner for your future?
Rising costs, growing complexity, and an AI roadmap your current ITSM can't carry. The next move isn't obvious - stay and patch, replace outright, or run two platforms in parallel for 18 months - and getting it wrong is expensive.
Details:
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27 May 2026
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11:00 AM CEST / 11:00 AM PT
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English
Atlassian is hosting a 45-minute session with Julie Mohr, Principal Analyst at Forrester, and Grady Gausman, Senior Product Marketing Manager for Jira Service Management at Atlassian, on what to look at when moving off a legacy ITSM platform.
We're co-promoting it — this is the conversation our customers are stuck in every week.
Can't make it live? Register anyway — the on-demand recording goes out after the session.
Why attend?
Switching service platforms can unlock efficiency, scalability, and innovation — but only if done right. In this session, you’ll gain practical guidance on how to plan, prepare, and execute a smooth transition while avoiding common pitfalls.
What you’ll take away
→ What to look for in a replacement platform when every option demos well
→ The migration pitfalls — what trips programs up in practice, not in theory
→ Managing interoperability and coexistence while running two platforms in parallel
→ Using internal teams, vendors, and partners properly through the transition
Who this webinar is for
This webinar is designed for ITSM and ESM leaders, IT decision-makers, and service owners who are evaluating or planning a transition from legacy service management platforms. It is especially relevant for organizations struggling with high costs, complexity, or limited scalability in their current tools.
Meet the speakers
Julie Mohr
Principal Analyst, Forrester
Forrester's lead voice on ITSM and platform transitions. Two decades inside as practitioner, CIO advisor, author, and analyst.
Grady Gausman
Senior Product Marketing Manager, Atlassian
Senior PMM for Jira Service Management at Atlassian. Brings the inside view on how platform switches actually go.
About 
2025 Atlassian Service Management Partner of the Year. We help organizations move to — and get value from — Jira Service Management. From AI-powered support and HR workflows to enterprise-scale ITOps and asset management. Offices across EMEA and AMER, projects delivered across borders and domains.
Plan your switch with clarity!
45 minutes worth blocking before your next renewal.
Two sessions, same content — pick the time that works: