Success Stories

eHealth Suisse - Introduction of Jira and Confluence (2020)

Written by catworkx | Jun 17, 2025 12:48:09 PM

 

Quick overview:

  • Complete system rollout: This involves the comprehensive implementation and integration of a new system from scratch in order to optimize existing processes and provide new functionalities. All necessary steps are taken to ensure that the system is smoothly integrated into the existing infrastructure and meets the requirements of the users.
  • Jira and Confluence for internal collaboration: These two powerful tools are used to improve internal communication and collaboration. Jira serves as a project management and tracking tool that enables teams to efficiently manage tasks and monitor progress. Confluence, on the other hand, provides a platform for knowledge management and documentation where teams can centrally store and collaborate on information.
  • Training for administrators and power users: To ensure that the system is used effectively, administrators and power users receive comprehensive training. This training covers both technical aspects and best practices for using the software to maximize productivity and ensure user-friendliness.
  • Operation at the Federal Office of Information Technology (FOITT): The system is operated in collaboration with the Federal Office of Information Technology (FOITT), which is responsible for providing the necessary IT infrastructure and ensuring smooth operation. This includes maintaining the servers, ensuring data security and providing support in the event of technical problems.

The term "eHealth" covers all electronic healthcare services: Electronic means are used to improve processes in the healthcare sector and network those involved. This includes a wide range of applications, from electronic patient records to telemedical services, in order to increase the efficiency and quality of healthcare.