Customer stories & business outcomes

Schaeffler Technologies: Successful transformation of the Atlassian product world

For over 75 years, Schaeffler has been moving the world. Founded by Wilhelm and Georg Schaeffler in Herzogenaurach, the company has developed into a global technology leader, providing precision components and systems for engines, transmissions and chassis, as well as rolling and plain bearing solutions for industrial applications worldwide. In the face of increasing digitalization, Schaeffler decided to transform its Atlassian infrastructure. catworkx is supporting Schaeffler in developing and implementing this ambitious project

Still running requests through email? See what changed when this team stopped.

Missed handoffs. No audit trail. Requests nobody owns. That's what email-based service operations quietly become, and in healthcare compliance, it's not inefficiency, it's risk. Today, manual work is down 40% and coordination overhead is down 50%. The team has room to take on more clients and more business lines, without adding headcount.

Transforming IT Support with Teams, Jira, yasoon & catworkx

A real-world example of seamless Jira integration inside Microsoft Teams. Discover how mobilezone GmbH improved IT support by integrating Jira Service Management directly into Microsoft Teams, achieving 90%+ user adoption and resolving tickets 30% faster.

Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud

Efficient cloud migration with added value: The city of Göttingen decided early on to switch to the Atlassian Cloud - and did not take this step alone. With the preconfigured Jira Service Management Essentials solution from catworkx, the city was not only able to simplify its migration, but also achieve noticeable improvements in IT service. Clear processes, automated workflows and a high level of user acceptance ensured greater efficiency and sustainable digitalisation of administrative work.

Software AG improved security, scalability, and speed company-wide by migrating to Atlassian Cloud Enterprise

Software AG migrated from fragmented on-premise tools to Atlassian Cloud Enterprise, adopting Jira, Jira Service Management, and Confluence to enhance scalability, security, and collaboration across 70 global locations. Driven by growth and a past ransomware attack, the move ensured compliance with strict European data privacy regulations and enabled efficient service management for both IT and business teams. With support from Atlassian partner catworkx, the company streamlined workflows, boosted automation, and improved visibility into operations. As a result, Software AG significantly increased self-service usage, reduced response times, and empowered teams with a unified, secure toolset.

Collaboration and innovation: FLYERALARM relies on Atlassian Cloud

As one of the largest e-commerce companies for marketing and print products in Europe, FLYERALARM relies on Atlassian cloud products to optimally connect cross-functional teams and collaborate more efficiently. With the support of catworkx, the migration to the cloud was carefully planned and efficiently implemented.

Success story with Confluence Cloud Enterprise

Vector Informatik, facing outdated servers & fragmented cloud, migrated 1,600 users to Confluence Cloud Enterprise with catworkx. This consolidated licenses, boosted efficiency, cut costs & ensured a future-proof, user-accepted solution

Successful cloud migration at Wien Energie

Wien Energie, a leading energy company, was faced with the challenge of modernizing its existing project management and documentation platforms from Jira and Confluence Server. It decided to migrate from server to cloud. The cloud-based solution promised seamless integration of updates and new features to better meet the company's evolving needs, as well as a higher standard of security. Wien Energie implemented the successful cloud migration together with catworkx Austria.

Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations

Company-wide access to ITIL-compliant process design enables a transparent and streamlined approach. The service contract with catworkx also optimized operating costs, internal workload and support, as many services could be outsourced. To this day, catworkx supports thyssenkrupp Marine Systems in operational matters as well as in the implementation and optimization of various processes from a wide range of departments.

EOS IT Services GmbH – Implementation of an application lifecycle management with Jira

The EOS Group has long managed the requirements management of its collection processing via a requirements database. By using Jira, catworkx was able to transfer the implementation requirements into Jira and optimize and simplify application lifecycle management. The result was improved interaction between the business and IT departments, as well as automatic generation of projects and processes during state transitions with data synchronization.

Diebold Nixdorf – Portfolio management and regular project budget planning/control with Jira

Excel was the project controlling tool used by Diebold Nixdorf until recently, but it was showing increasing weaknesses: “With seven locations, the processes in monthly budget forecasting became less accurate and the quality of the content fluctuated. Both the project managers and the PMOs that evaluate the projects all had to access it at the same time. Excel was not suitable for this,” explains Steffen Lechte, describing the initial situation. They wanted more transparency and control during the forecasting phases so that any potential correction effort could be kept within limits. Based on these points, Lechte specified the requirements for better collaboration across different time zones: mappable real-time status of forecasts, integration of standardized workflows, display of change history, transfer of structures to the following year, and support for multi-user access. Since there was already successful collaboration with catworkx regarding Jira in other areas of the company, it was clear to the IT colleagues that this would now be expanded. After a test implementation with Jira, it quickly became clear how many possibilities this tool offered for mapping both portfolio planning and forecasting.

Cross-Departmental Collaboration in C&A With Atlassian: Moving to Jira

TIMETOACT simplifies cross-departmental collaboration in C&A across the Atlassian product line.

JSM solution for maximum customer and service orientation

ITENOS GmbH, headquartered in Bonn, has been on the market for over 24 years and is an experienced specialist for secure IT and telecommunications solutions. As part of a digitization offensive, the company planned to introduce a new end-to-end solution for IT service management (customer service desk as well as internal IT service desk) and chose catworkx as a strong partner for the project implementation.

Fast Cloud Migration With Flawless Customer Support

TIMETOACT migrates solvatio AG's Jira and Confluence to the cloud to ensure flawless customer support and optimal collaboration.

New Service Portal for Effective Work of 95 Studios (FitX)

FitX, with its 95 studios, is the second largest fitness service provider in Germany, which will receive a modern and user-friendly service portal in the future.

The cost of lost time and the opportunity for 350% ROI: Time-tracking reinvented and integrated

The TIMETOACT GROUP faced a massive challenge: countless hours lost due to inefficient work logs, duplicate entries and errors that led to high costs. By integrating Tempo Timesheets and SAP, the TIMETOACT GROUP has transformed a flawed, inefficient system into an automated, accurate process. The result: over 10,000 hours less administrative work per year, 100% billing accuracy and significantly optimized budget control.

Büchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. The company's philosophy of developing new ideas and offering cutting-edge technologies is also reflected in its internal IT processes. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.

Budget-friendly and future-proof: New license strategy for CG Car-Garantie

As one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe, CG CarGarantie Versicherungs-AG focuses on innovative solutions and long-term partnerships. With a growing IT infrastructure and increasing demands on efficiency and cost control, the question of optimizing the existing Atlassian licensing arose in the summer of 2024. Together with catworkx, an optimization could be carried out that ensures cost efficiency and flexibility.

More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud

To optimize both internal and external collaboration, smartOPTIMO has been relying on the proven Atlassian solutions for 8 years. Jira acts as a reliable ticketing system, while Confluence serves as a wiki and collaboration tool. These tools are seamlessly integrated into the company's PLM (Product Lifecycle Management) system. After experiencing server outages with their previous provider, the company decided to switch to the Atlassian cloud to take advantage of the latest features and innovations. The experts at catworkx are providing smartOPTIMO with expert support throughout the entire migration process to the cloud.

Seamless migration from on-premises to the Atlassian cloud at Oetiker

As a long-standing customer of catworkx, Oetiker approached catworkx in March 2021 with the desire to move its on-premise instances to the Atlassian cloud in order to simplify administrative processes and modernize setup. It was mainly for strategic reasons that Oetiker wanted to rely more on SaaS solutions, because they no longer wanted to administer the tools themselves. The company's previous instances were installed locally on a single server, and internal maintenance took up a lot of resources. Meanwhile, there were performance issues with the “historically grown setup” and updates were needed to get up to date. Furthermore, there was a need for action with regard to the reverse proxy server used, which was no longer being developed by the manufacturer. A redesign of the system landscape was urgently needed. 100 users were needed for Jira Software, 250 for Confluence.

Agile working with Scrum at Wienerberger

Wienerberger is the largest brickmaker worldwide, the market leader in clay roof tiles and pipe systems in Europe and in concrete paving stones in Central-Eastern Europe, and can look back on 200 years of success. Today, Wienerberger AG has 201 production sites in 30 countries, employs over 17,000 people and generated 3.466 billion euros in sales in fiscal year 2019. Headquartered in Vienna, the company is known as an innovation and technology leader in the industry and offers smart building materials and infrastructure solutions with sustainable and innovative products. In the course of its digital transformation, Wienerberger decided to set further standards by introducing agile methods (Scrum) in its IT department. In collaboration with catworkx, the project was implemented using a 4-phase plan based on Jira software.

Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted

Wienerberger is a leading international and globally active provider of building materials and infrastructure solutions. The company is the largest brick producer worldwide, market leader in clay roof tiles and pipe systems in Europe, and in concrete paving stones in Central-Eastern Europe. Facing an enormous transformation and shaped by the approach “Shift from Projects to Products”, the IT began to reorient itself from 2019. The aim was to move away from classic IT support and position itself as a competent IT business partner for the internal business units, not only processing tickets but also providing solutions. Under the leadership of Manfred Heger, Head of IT Strategy, Innovation & Projects at Wienerberger, the approach of a product development concept was pursued and implemented with the support of catworkx.

After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage

PS Parkhaus Service Nürnberg GmbH manages eight parking garages in the city center and five parking garages in the Nuremberg metropolitan area. In 2011, Atlassian partner catworkx was hired to implement a system for message tracking that would provide the greatest possible transparency in automated message volume, classification of message processes, their internal management and traceability. Jira was used as the basic solution at the time. An interface developed by catworkx (Transfer Agent) has since been ensuring communication between Jira and the parking garage intercom system. After eight years of stable operation without updating the system, new requirements (time tracking, long-term parkers, master data maintenance) made it necessary to update and expand the previous reporting system in 2019.

Topmotive – customer relationship management with Jira and Confluence

TOPMOTIVE Group is made up of Europe's leading companies in the field of catalog and information systems and services in the automotive independent aftermarket (IAM). The company offers spare parts dealers, parts manufacturers and workshops a coordinated portfolio for the passenger car, truck and motorcycle segments. Headquartered in Bargteheide, the company is represented at a total of nine locations in five countries. The number of employees has grown from 78 to 250 in the last five years. To provide a solid technical basis for this development, Karsten Weigel, the Enterprise Application Manager at DVSE, had to create synergies between the departments and thus break down existing silos: “Easily create, maintain and display sales-relevant information about leads (potential customers), customers and partners in one system” was his vision. With the help of catworkx, he successfully implemented this goal.

Use and linking of Confluence and Jira Service Management (JSM) at the Johannes Kepler University (JKU) Linz

Around 21,000 people study at Austria's most attractive campus university, where they can choose from more than 60 fields of study. The Johannes Kepler University Linz underpins its self-image as a place to learn, work and live with the comprehensive campus revitalization. This creates the perfect infrastructure for a modern university – for students, staff and guests of the JKU. MMag.a Monika Straif has been head of the IT Service Desk at the Johannes Kepler University since 2015. In this role, she was largely responsible for introducing Jira Service Desk and Confluence. Ms. Straif has been working at the JKU since 2006, where she also studied economics and business education. She is involved in digitization in teaching, the development of a customer-oriented and high-quality service culture, and the optimization of support processes across the university.

catworkx solution for GDPR: Data protection management system with Jira and Confluence

Since the introduction of the new General Data Protection Regulation (GDPR) in May 2018, there is still uncertainty in many companies. On the one hand, this has to do with the often still missing case law on the GDPR – keyword landmark rulings – and on the other hand with the scope and form of the documentation that the GDPR requires from companies – usually with little concreteness. catworkx has opted for a collaborative approach with the help of Jira and Confluence for its in-house implementation, which also understands data protection as a living process. The data protection management system (DSMS) developed in this way not only maps the required documentation structures of the GDPR, it also enables the greatest possible transparency of responsibilities in data protection in a company.

Project management and collaboration with Confluence and Jira at Austrian Standards International

Efficient project management is constantly being expanded by agile Atlassian solutions. Today, Jira and Confluence support Austrian Standards in the implementation of large projects and documentation. According to Myerscough, with catworkx as a service provider, Austrian Standards has arrived where project management is professionalized and extended to the entire organization. The numbers speak for themselves: From ten users at the beginning, the number of users has risen to 70 users. By 2019, all 125 employees are to be integrated into this process. For Myerscough, however, it is also clear that the IT architecture will continue to grow steadily: "We are agile and the project will never be finished."

HSE24 - Jira Software as a Control Tool in Creating Production

With its TV programs, the Munich-based broadcaster HSE24 reaches over 44 million households. For the attractive programming, the channel's Creation production develops extensive campaigns that are carried out by different teams with varying work processes. For order management and the control of these teams, the omnichannel retailer was looking for a tool that could transparently map and control these tasks. catworkx's solution: The use of Jira Software.

Atlassian Cloud: HR Personio integration and resource planning at TIMETOACT GROUP

Resource planning made easy: The TIMETOACT GROUP optimizes its processes by integrating Personio with Atlassian Cloud and Tempo. The result: less manual effort, more transparency and better planning!

Cloud migration of the Atlassian environment for the Swiss Travel Fund (Reka) Cooperative

The Swiss Travel Fund (Reka) cooperative uses the development tools Bitbucket and Bamboo, which are essential for managing and automating software development processes, as well as Confluence as a wiki/intranet that serves as a central platform for documentation and knowledge sharing within the company, and Jira as a project management tool that facilitates project planning, tracking, and management. To increase data security, improve workflow efficiency, and reduce operational overhead, Reka decided to migrate its Atlassian Suite to the cloud, offering a modern and future-proof solution. Due to internal scheduling, which required tight deadlines and rapid implementation, the migration had to be completed promptly. catworkx (formerly Zuara), an experienced partner in implementing cloud solutions, carefully planned and successfully implemented the project together with the client within two months. The development environment remained on-premise to make the most of the existing infrastructure and was connected to the cloud because this offers more flexibility at this time than a complete migration to the cloud, allowing Reka to take advantage of both worlds while being prepared for future developments.

Cloud migration of the Atlassian environment for Interdiscount

As part of a strategic realignment, Interdiscount successfully migrated its Atlassian infrastructure to the cloud. The goal was to benefit from the advantages of cloud technology – including greater scalability, improved security, and location-independent access. The migration included multiple Jira and Confluence instances, as well as Crowd as the identity provider. catworkx (formerly Zuara) supported the project as an experienced Atlassian partner – from planning and testing to implementation. The Atlassian Cloud went live in spring 2022. Atlassian Access is used as the new identity provider, enabling additional security features and simplified user management. With a few exceptions, such as unavailable apps, all functions were successfully migrated – an important step towards increasing efficiency and flexibility in IT.

eHealth Suisse - Introduction of Jira and Confluence

As part of a comprehensive eHealth project, a new system was introduced to optimize internal processes and support digital health services. At its core are the Atlassian tools Jira and Confluence, which serve as central platforms for project management, communication, and knowledge management. The implementation encompassed complete system integration, including technical implementation and adaptation to existing structures. Targeted training prepared administrators and power users for the effective use of the tools. The system is operated in cooperation with the Federal Office of Information Technology (FOITT), which ensures the technical infrastructure and secure and stable operation. This will sustainably strengthen digital collaboration – an important step for the further development of electronic health services.

IWB - Creating a platform for collaboration and project portfolio management

IWB is the energy, water, and telecommunications company. It supplies and connects its customers in the Basel region and beyond: committed, competent, and reliable, and is a leading service provider for renewable energy and energy efficiency. catworkx (formerly Zuara) supported IWB in the implementation of agile, business-driven IT projects and operational, cross-departmental collaboration: developing and establishing processes, the collaboration platform, and portfolio project management. The mandate included the design and implementation of demand and delivery processes based on SAFe®, the integration of specialist departments and external service providers, and training for end users and administrators. A highlight is the automatic synchronization of Jira issues with Azure DevOps, which IWB's IT uses.

Bbc AG - Collaboration platform for ICT Berufsbildungscenter AG

For over 50 years, the Vocational Training Center (BBC) has been training apprentices in a basic year for technical professions, thus relieving the burden on training companies when introducing their junior staff. In addition to vocational school classes, the focus is on practical project work. catworkx (formerly Zuara) supported the BBC in the cross-site implementation of Jira and Confluence and established an agile collaboration process that promotes continuous learning and improvement. A customized collaboration architecture – including an intranet – was developed, tailored to the BBC's specific needs. Common collaboration rules and targeted training form the basis for the sustainable use of the platforms.

One year in the Atlassian Cloud: Successful migration with catworkx

WernerCo subsidiary ZARGES, in collaboration with catworkx (formerly STAGIL), has successfully migrated from Jira and Confluence Server to the Atlassian Cloud. The decisive factors were the discontinuation of the server products and the uneconomical data centre licensing. catworkx (formerly STAGIL) provided reliable support and partnership throughout the project, from planning to completion. The short communication channels, fast response times and transparent cost presentation were particularly appreciated. Thanks to expert advice, a suitable licensing model was found and many existing processes could be mapped in the cloud using on-board tools.

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