_e3503519-692b-4d43-aaa7-465bf0e514d6.png?width=231&height=36&name=mobilezone(2)_e3503519-692b-4d43-aaa7-465bf0e514d6.png){kind=small}
From an overcomplicated service desk to clear, automated IT service in the cloud
A service desk with complex request forms and no common process across departments slowed down ticket handling. Instead of a plain migration, catworkx recommended a tested, preconfigured service solution, trained the administrators and moved the city to the cloud with minimal rework. Tickets are now processed faster and more consistently, first-level support has less to do, and an HR self-service portal is planned next.
Read more
Scattered on-premise tools replaced by one secure cloud platform across 70 locations
Software AG replaced scattered on-premise tools with one secure cloud platform. With catworkx as solution partner, 5,000+ employees across 70 locations now work in one place, with simpler security and less maintenance effort. 𝘙𝘦𝘢𝘥 𝘵𝘩𝘦 𝘴𝘵𝘰𝘳𝘺 𝘰𝘯 𝘈𝘵𝘭𝘢𝘴𝘴𝘪𝘢𝘯.𝘤𝘰𝘮 👇
Read more
Support for company-hosted tools was ending. The move that connected business and tech teams
When vendor support for company-hosted tools ends, teams that depend on them are left exposed. catworkx planned and carried out the move to the cloud, testing the existing setup first so the switch ran smoothly. Now IT, legal and other teams work on one shared platform, and one of the larger processes has become simpler. 𝘙𝘦𝘢𝘥 𝘵𝘩𝘦 𝘴𝘵𝘰𝘳𝘺 𝘰𝘯 𝘈𝘵𝘭𝘢𝘴𝘴𝘪𝘢𝘯.𝘤𝘰𝘮 👇
Read more.png)
End of server support turned fragmented tools into one cloud platform
With server support ending, outdated servers and several scattered cloud setups made collaboration costly and hard to scale. catworkx guided the move to one central cloud platform for 1,600 users, with old and new systems running in parallel so work never stopped. Teams now share one consolidated environment that is more secure, scalable and well accepted, and the consolidation brings financial advantages.
Read more
Server systems at their limit, successful migration to a secure cloud
Server-based project and documentation tools had hit capacity limits, needed manual updates and could not support new ways of working. catworkx advised on and carried out the move to the cloud, found replacements for apps that were not available there and kept data storage in the EU. The result is a modern, scalable environment with better security compliance and no more limits on who can get access.
Read more
From shadow IT to governed IT operations on one common service standard
Tools that had grown unchecked in individual departments led to unclear communication paths, scattered information and duplicate work. catworkx brought in process expertise to move them into standardized, governed IT operations: requirements, data migration and a new IT management structure. All departments now follow one IT service approach with clear support responsibilities. Operating costs and internal workload are lower thanks to outsourced services.
Read more
Spreadsheet forecasting replaced by real-time project controlling across 7 locations
Monthly budget forecasts kept in spreadsheets were inconsistent, hard to edit in parallel and slow to show problems across seven locations and time zones. catworkx replaced them with a standardized controlling process with calculation rules, workflows and dashboards. The forecast on-time rate rose from 85% to 95 to 99%, manual year-end transfers are gone and every change is traceable.
Read more
EOS IT Services GmbH – Implementation of an application lifecycle management with Jira
A proprietary requirements database offered little transparency, weak search and no reliable support. catworkx replaced it with an application lifecycle process: requirements are classified in two stages, projects are created automatically through workflow steps and releases are tracked by version. Business and IT now work better together, the link between requirement and delivery is clear and administrators have less manual work.
Read more
After a security flaw took down customer support, a fast, fixed-cost move to the cloud
A security vulnerability in late 2021 temporarily took down the system behind customer support. catworkx migrated the tools to the cloud on an accelerated schedule, covering cleanup, setup, data transfer, app checks, testing and go-live support, on time and at a fixed cost. Customer support is back, external partners get easier secure access and the setup carries the company's branding.
Read more
One time entry instead of many: 350% ROI from integrated time tracking
Hours logged in several systems meant duplicate entries, billing errors and time lost to manual fixes. catworkx set up an integration that syncs a single time entry automatically to the finance and HR systems, with notifications to correct errors. Over 10,000 administrative hours are saved every year, billing accuracy is 100% and the return reached 350% within three years.
Read more
Three ticketing systems consolidated into one cloud-based service desk
Three separate ticketing systems with poor interfaces and low user satisfaction made support slow across departments and locations. catworkx ran requirements workshops, defined the migration strategy and moved support, development tickets and documentation onto one cloud platform, with ongoing customization afterwards. Users get a single helpdesk with better usability, and the company reached its cloud-first goal.
Read more
Outdated on-premise setup moved to the cloud in a single day
Performance issues, an obsolete proxy server and heavy manual administration made the on-premise setup costly to run. catworkx assessed the move, built the roadmap with stakeholders, ran a test migration and then migrated both platforms one to one in a single day. Stability and access improved, mobile use is possible, in-house administration is no longer needed and adoption grew across units and countries.
Read more
Outdated service tool replaced by a mobile-friendly service portal for 95 studios
Reporting problems and damage across 95 studios needed a tool that fits how staff actually work. catworkx held workshops, set up and customized a cloud service portal and trained the team, all in about six weeks. Studio staff report issues intuitively, also from mobile, and tickets reach the right team automatically, with asset management built in.
Read more
Outdated, complex IT replaced step by step with a simple cloud platform
Outdated systems made processes inefficient, hid costs and made unified ways of working hard. catworkx supported the rollout of an ITIL-based service and collaboration setup, then planned and ran a phased, keep-it-simple move to the cloud with process optimization and aftercare. The company gained more efficiency and transparency, faster IT support with better communication, shared knowledge and ISO 27001-compliant HR processes.
Read more
Unreliable on-premise servers replaced by a stable cloud setup, migrated in one weekend
Server outages and downtime on the on-premise setup were slowing teams down. catworkx examined the options and guided the whole move to the cloud, including secure access management. The migration took one weekend with a single day of unavailability, 95% of the requirements carried over, outages are gone and server hosting and maintenance costs have been eliminated.
Read more
Agile Scrum rollout brings order to a flood of change requests
A development team facing many feature requests, international locations and little agile experience needed one way of working. catworkx provided agile coaching, analyzed the processes and rolled out Scrum in phases, first with the core teams and then internationally. Change requests are more visible and prioritized transparently, efficiency and customer focus improved, and the team stayed on track through the pandemic lockdown.
Read more
JSM solution for maximum customer and service orientation
ITENOS GmbH, headquartered in Bonn, has been on the market for over 24 years and is an experienced specialist for secure IT and telecommunications solutions. As part of a digitization offensive, the company planned to introduce a new end-to-end solution for IT service management (customer service desk as well as internal IT service desk) and chose catworkx as a strong partner for the project implementation.
Read more
25% lower software costs without losing functionality
IT costs had to come down without losing functionality. catworkx reviewed the setup and restructured it, combining in-depth know-how, strategic consulting and technical implementation. Costs dropped by 25% with no loss of features or performance, and the new model is predictable, transparent and ready to scale.
Read more
Eight-year-old reporting system updated to meet new needs and stay future-proof
New requirements such as employee time tracking and managing long-term parked vehicles outgrew a system that had run reliably for eight years. catworkx upgraded it to a current version and replaced custom scripts with proven standard apps. Object structures and master data are up to date, security is higher without individual development and the system is ready for the future.
Read more
Departmental silos replaced by one shared view of every customer
Separate systems in each department created silos, poorly documented customer data and long training periods for new colleagues. As implementation partner, catworkx built one shared customer management setup where leads, customers and partners are linked in one place with standardized workflows. Teams hand over seamlessly, cross-selling is possible and new colleagues get up to speed faster.
Read more
46 IT email addresses replaced by one service portal and 30% fewer tickets
IT requests came in through 46 different email addresses and information was scattered across many systems, causing routing errors and delays for about 30,000 users a year. catworkx designed the concept and a prototype, supported the implementation and trained the team. A bilingual knowledge base and one service portal now give a single point of contact, up-to-date information around the clock and 30% fewer tickets.
Read more
From spreadsheets to transparent project management for a major IT transformation
Spreadsheets could not keep track of a two-year IT transformation involving 160 systems. catworkx guided design and architecture, ran workshops to align internal and external development partners and provided ongoing support. Task progress is now automated and measurable, documentation no longer depends on folder structures, administrative overhead dropped and usage grew from 10 to 70 users.
Read more
Campaign orders from every direction, now one clear, traceable workflow
Orders for TV campaigns arrived verbally, by email and in other ways, so nobody could see which of nine teams was working on what. catworkx ran requirements workshops, built prototypes, configured the workflow and trained the whole department. Each campaign order now links to its sub-tasks, status is visible in real time on dashboards and every step from concept to broadcast is traceable.
Read more
.png)
