"It's a good tool to help our users find their projects. It's easy to configure."

Stefan Riek
Projektmanager

"Very useful, especially when a company has so many JIRA projects and multiple teams."

Elia Ghosn
Product Owner - IT Service Management

"I am incredibly impressed with both the product and the support team at catworkx for this app STAGIL Assets - Advanced Links."

Brian Kohler
Demand Digitization Leader

"This application has a major impact on our problem solving, which in our case is very complex."

Sebastian Gutt
Senior Project Manager

"Basically, this add-on provides features that should be available in Jira by default."

Patric Lee Atrott
Employee Tech Engineer

"catworkx supported us in configuring and optimizing our fail-safe multi-node Jira Datacenter environment."

"A very good plugin that allows us to create and structure individual links between one or more projects or within a project."

"We were looking for the right solutions for the future, and catworkx helped us find out that Atlassian met our needs."

"We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."

Nina Schmidt
Head of Project and Process Management

"For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian products."

Thorsten Wirkner
Senior Digital IT Manager

Fast Cloud Migration With Flawless Customer Support

TIMETOACT migrates solvatio AG's Jira and Confluence to the cloud to ensure flawless customer support and optimal collaboration.

"Despite time pressure and the short-term nature of our problem, TIMETOACT supported us professionally throughout the entire project. Their high level of technical expertise and fast working methods were the key to this."

New Service Portal for Effective Work of 95 Studios (FitX)

FitX, with its 95 studios, is the second largest fitness service provider in Germany, which will receive a modern and user-friendly service portal in the future.

"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."

The cost of lost time and the opportunity for 350% ROI: Time-tracking reinvented and integrated

The TIMETOACT GROUP faced a massive challenge: countless hours lost due to inefficient work logs, duplicate entries and errors that led to high costs. By integrating Tempo Timesheets and SAP, the TIMETOACT GROUP has transformed a flawed, inefficient system into an automated, accurate process. The result: over 10,000 hours less administrative work per year, 100% billing accuracy and significantly optimized budget control.

" Integrating Tempo Timesheets with SAP wasn’t just a technical upgrade - it was a step-change towards operational excellence and enabling our group-companies to jointly deliver value to our customers."

Sascha Wadenpohl
Chief Delivery Officer

Büchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. The company's philosophy of developing new ideas and offering cutting-edge technologies is also reflected in its internal IT processes. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.

"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."

Reto Hossmann
Head Global ICT

Budget-friendly and future-proof: New license strategy for CG Car-Garantie

As one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe, CG CarGarantie Versicherungs-AG focuses on innovative solutions and long-term partnerships. With a growing IT infrastructure and increasing demands on efficiency and cost control, the question of optimizing the existing Atlassian licensing arose in the summer of 2024. Together with catworkx, an optimization could be carried out that ensures cost efficiency and flexibility.

"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Concerns and technical dependencies were resolved thanks to catworkx expertise. We are happy to have catworkx as a reliable partner at our side!"

More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud

To optimize both internal and external collaboration, smartOPTIMO has been relying on the proven Atlassian solutions for 8 years. Jira acts as a reliable ticketing system, while Confluence serves as a wiki and collaboration tool. These tools are seamlessly integrated into the company's PLM (Product Lifecycle Management) system. After experiencing server outages with their previous provider, the company decided to switch to the Atlassian cloud to take advantage of the latest features and innovations. The experts at catworkx are providing smartOPTIMO with expert support throughout the entire migration process to the cloud.

"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."

Johannes Nazarov
Application Manager

Cost reduction through centralized license management

With more than 9,200 employees and an expected annual turnover of over 1 billion euros in 2023, the adesso Group is one of the largest German IT service providers with outstanding growth prospects. If product licenses are managed decentrally, this can lead to unnecessary double licensing and high costs. As a high-growth company, it was increasingly challenging for adesso to maintain a complete overview of license management for Atlassian products. With the support of catworkx, adesso therefore implemented the “Atlassian- as-a-Service” (SaaS) model, with which all licenses are combined under one license key and managed by the central IT. This not only allows adesso to license according to demand and save on expenses, but also, and above all, to benefit from a fixed price for the contract term. In addition, the model enables the organizational structure to be replicated as needed, allowing the company to grow in a scalable manner.

"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."

Slawomir Jelonek
IT-Procurement

Seamless migration from on-premises to the Atlassian cloud at Oetiker

As a long-standing customer of catworkx, Oetiker approached catworkx in March 2021 with the desire to move its on-premise instances to the Atlassian cloud in order to simplify administrative processes and modernize setup. It was mainly for strategic reasons that Oetiker wanted to rely more on SaaS solutions, because they no longer wanted to administer the tools themselves. The company's previous instances were installed locally on a single server, and internal maintenance took up a lot of resources. Meanwhile, there were performance issues with the “historically grown setup” and updates were needed to get up to date. Furthermore, there was a need for action with regard to the reverse proxy server used, which was no longer being developed by the manufacturer. A redesign of the system landscape was urgently needed. 100 users were needed for Jira Software, 250 for Confluence.

"It was the most seamless migration I've ever been a part of. catworkx's support and expertise were top notch and helped us achieve our goal of successfully moving our on-prem environment to the Atlassian Cloud."

Marcin Storoz

Agile working with Scrum at Wienerberger

Wienerberger is the largest brickmaker worldwide, the market leader in clay roof tiles and pipe systems in Europe and in concrete paving stones in Central-Eastern Europe, and can look back on 200 years of success. Today, Wienerberger AG has 201 production sites in 30 countries, employs over 17,000 people and generated 3.466 billion euros in sales in fiscal year 2019. Headquartered in Vienna, the company is known as an innovation and technology leader in the industry and offers smart building materials and infrastructure solutions with sustainable and innovative products. In the course of its digital transformation, Wienerberger decided to set further standards by introducing agile methods (Scrum) in its IT department. In collaboration with catworkx, the project was implemented using a 4-phase plan based on Jira software.

"The agile process has made the team resilient. Even the coronavirus lockdown did not cause any delays in the projects thanks to the switch to the agile approach."

Thomas Landl

Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted

Wienerberger is a leading international and globally active provider of building materials and infrastructure solutions. The company is the largest brick producer worldwide, market leader in clay roof tiles and pipe systems in Europe, and in concrete paving stones in Central-Eastern Europe. Facing an enormous transformation and shaped by the approach “Shift from Projects to Products”, the IT began to reorient itself from 2019. The aim was to move away from classic IT support and position itself as a competent IT business partner for the internal business units, not only processing tickets but also providing solutions. Under the leadership of Manfred Heger, Head of IT Strategy, Innovation & Projects at Wienerberger, the approach of a product development concept was pursued and implemented with the support of catworkx.

"We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."

Manfred Heger

After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage

PS Parkhaus Service Nürnberg GmbH manages eight parking garages in the city center and five parking garages in the Nuremberg metropolitan area. In 2011, Atlassian partner catworkx was hired to implement a system for message tracking that would provide the greatest possible transparency in automated message volume, classification of message processes, their internal management and traceability. Jira was used as the basic solution at the time. An interface developed by catworkx (Transfer Agent) has since been ensuring communication between Jira and the parking garage intercom system. After eight years of stable operation without updating the system, new requirements (time tracking, long-term parkers, master data maintenance) made it necessary to update and expand the previous reporting system in 2019.

Topmotive – customer relationship management with Jira and Confluence

TOPMOTIVE Group is made up of Europe's leading companies in the field of catalog and information systems and services in the automotive independent aftermarket (IAM). The company offers spare parts dealers, parts manufacturers and workshops a coordinated portfolio for the passenger car, truck and motorcycle segments. Headquartered in Bargteheide, the company is represented at a total of nine locations in five countries. The number of employees has grown from 78 to 250 in the last five years. To provide a solid technical basis for this development, Karsten Weigel, the Enterprise Application Manager at DVSE, had to create synergies between the departments and thus break down existing silos: “Easily create, maintain and display sales-relevant information about leads (potential customers), customers and partners in one system” was his vision. With the help of catworkx, he successfully implemented this goal.

" The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginning."

Karsten Weigel

Use and linking of Confluence and Jira Service Management (JSM) at the Johannes Kepler University (JKU) Linz

Around 21,000 people study at Austria's most attractive campus university, where they can choose from more than 60 fields of study. The Johannes Kepler University Linz underpins its self-image as a place to learn, work and live with the comprehensive campus revitalization. This creates the perfect infrastructure for a modern university – for students, staff and guests of the JKU. MMag.a Monika Straif has been head of the IT Service Desk at the Johannes Kepler University since 2015. In this role, she was largely responsible for introducing Jira Service Desk and Confluence. Ms. Straif has been working at the JKU since 2006, where she also studied economics and business education. She is involved in digitization in teaching, the development of a customer-oriented and high-quality service culture, and the optimization of support processes across the university.

"We have had very good experiences at JKU with the link between the Jira Service Desk service portal and the knowledge base – its efficient use pays off: the customer looks at the service portal during their search, enters their search term and immediately receives suitable articles from the knowledge base. Ideally, this will already answer their questions – if not, they can submit the request using a form."

Monika Straif
Head of the IT Service Desk

catworkx solution for GDPR: Data protection management system with Jira and Confluence

Since the introduction of the new General Data Protection Regulation (GDPR) in May 2018, there is still uncertainty in many companies. On the one hand, this has to do with the often still missing case law on the GDPR – keyword landmark rulings – and on the other hand with the scope and form of the documentation that the GDPR requires from companies – usually with little concreteness. catworkx has opted for a collaborative approach with the help of Jira and Confluence for its in-house implementation, which also understands data protection as a living process. The data protection management system (DSMS) developed in this way not only maps the required documentation structures of the GDPR, it also enables the greatest possible transparency of responsibilities in data protection in a company.

"With our GDPR solution, we have consistently used Jira and Confluence in such a way that the two tools bring the greatest added value for the user in a simple way. With our experience, we were able to put together a solution within four weeks that can hold a candle to even large special solutions."

Oliver Groht
Co-Founder

Project management and collaboration with Confluence and Jira at Austrian Standards International

Efficient project management is constantly being expanded by agile Atlassian solutions. Today, Jira and Confluence support Austrian Standards in the implementation of large projects and documentation. According to Myerscough, with catworkx as a service provider, Austrian Standards has arrived where project management is professionalized and extended to the entire organization. The numbers speak for themselves: From ten users at the beginning, the number of users has risen to 70 users. By 2019, all 125 employees are to be integrated into this process. For Myerscough, however, it is also clear that the IT architecture will continue to grow steadily: "We are agile and the project will never be finished."

"Regardless of the size and complexity of the problem, catworkx provides us with very well thought-out solution proposals that are adapted to our requirements. For us, honest and open communication defines a partner we can trust."

Tina Myerscough
Project manager

HSE24 - Jira Software as a Control Tool in Creating Production

With its TV programs, the Munich-based broadcaster HSE24 reaches over 44 million households. For the attractive programming, the channel's Creation production develops extensive campaigns that are carried out by different teams with varying work processes. For order management and the control of these teams, the omnichannel retailer was looking for a tool that could transparently map and control these tasks. catworkx's solution: The use of Jira Software.

"There were many constructive suggestions that we were able to implement together with catworkx."

Katrin Hürter
Business Development Manager Creation, Design & Production

Why Performance Matters

"You can't control anything you can't measure": Slow response times, sluggish processing of requests, and time-outs in a project workflow require rapid optimization of system performance. In order to be able to measure the performance of an Atlassian toolchain, individual investigations must be carried out. Background: Every environment and system usage is unique. When controlling performance values, catworkx relies on the pairing of open-source software and its own internal tools, such as catworkx SPIN (stress app). Behavioral information of a specific system can thus be accurately mapped over a fixed time frame, while at the same time maximizing the stress level of the Atlassian instance.

Atlassian Cloud: HR Personio integration and resource planning at TIMETOACT GROUP

Resource planning made easy: The TIMETOACT GROUP optimizes its processes by integrating Personio with Atlassian Cloud and Tempo. The result: less manual effort, more transparency and better planning!

Inventory management with Jira and Confluence from Atlassian

catworkx developed a solution for IT inventory lifecycle management using Jira and Confluence. By modeling the inventory lifecycle as a specific Jira workflow and categorizing inventory items (e.g., servers, appliances, applications, licenses) as task types, they achieved seamless integration. This approach allows for automatic creation and linking of service and sales tasks to inventory items, bidirectional linking to Confluence pages for additional documentation, and the use of specific filters and dashboards for maintenance planning and patch management.

Application Lifecycle Management with Atlassian Tools

catworkx has developed an in-house integration solution based on Atlassian tools to streamline and structure complex app development processes. The entire development process is managed within a Jira issue, with integrations to Confluence, Bitbucket, and Bamboo enhancing automation. This setup allows stakeholders to easily monitor and track work processes. The Jira-based development process is complemented by an implemented release management system. Key highlights include automatic creation of development projects, Confluence spaces, Bitbucket repositories, and Bamboo plans, reducing administrative overhead. The development process is standardized, ensuring traceability throughout the development cycle up to the artifact version. Additionally, a flexible version management system based on Jira issues has been implemented, offering more data fields and utilizing Jira's full workflow engine.

Flexible version management via operations in Jira

catworkx developed the "Version Management for Jira" app, which offers a set of post-functions that can be flexibly integrated into Jira workflows. When a version is created as an issue via the "Create Version" function, a corresponding "real" version is automatically generated in the project through a post-function. Upon releasing a version, it is simultaneously released in the project backend. This synchronization ensures that the version issue and the actual version remain operationally aligned. Additionally, the version management in one project can be utilized to manage versions across other projects. By managing versions as issues, teams can apply individualized workflows, offering enhanced flexibility and control over the versioning process.

Jira integration of demand and project portfolio management

catworkx developed a customized demand management solution for an internationally operating Hamburg-based company, integrating it into their existing project portfolio management system using Jira. This solution allows for the capture of requirements and project proposals through a Jira issue type, enabling departments to submit their requests. A scorecard feature was implemented to evaluate and manage these demands, facilitating objective decisions on whether a request should be treated as a change request or a project. Key features include a specialized workflow for demand management, integration with project portfolio management, a configurable scorecard for assessing various factors, and automated creation of Jira projects upon approval. This integration streamlines the process from initial demand to project realization, enhancing efficiency and traceability.

Manage vacation, sick leave, and absences with Jira

From catworkx's point of view, there are hardly any limits to the flexible use of Jira applications such as Jira Core when it comes to mapping, managing and tracking processes in companies. A somewhat atypical Jira use case for which catworkx has developed the "Leave Management" app is the management of absences (e.g. vacation, special leave, unpaid leave, individual absence, illness). For all employees, the number of days is logged for each absence type and reset to a previously defined value on a key date (e.g. turn of the year). The different types of absence are mapped via special task types with tailor-made workflows.

How quickly does Jira respond? Load simulation provides answers

catworkx conducted a load simulation to assess the stability and performance of Atlassian's Jira software for a major German automotive accessories manufacturer. The goal was to determine if Jira met the company's requirements for use in requirements, change, and test management. The simulation tested both static and dynamic content by scaling the number of concurrent users and the complexity of Jira's data. The results provided valuable insights into Jira's response times and stability under various conditions, aiding the company in making an informed decision about adopting the software.

catworkx extension for the R4J app: Automated creation of requirement structures for new Jira projects

catworkx developed the "Project Management to R4J" (PM2R4J) extension to automate the creation of requirement structures in new Jira projects. This solution was implemented for a global company specializing in banking and cash register systems, aiming to transition their requirement management from PTC software to Jira with the R4J – Requirements Management for Jira app. The PM2R4J extension enables the automatic provisioning of projects using predefined templates, transferring hierarchical structures, views, filters, and boards from the template to the new project. This automation eliminates manual setup tasks, reduces errors, and saves time during project creation.

Integrated Project and User Portal (IPUP)

Development departments in large companies often take on a life of their own with regard to the software they use for their application lifecycle management (ALM). This harbors dangers: Especially in these departments, where sensitive data is often involved, transparency and traceability should actually be the top priority. Those responsible must be able to check at any time which users are working on which projects with which tools. A globally active manufacturer of automotive accessories was also faced with this challenge. The long-standing Atlassian partner catworkx developed a tool for this company, with which projects are set up (provisioned) largely automatically, along with the assignment of their participating users: the Integrated Project and User Portal (IPUP).

Centralized management of IT system problems: catworkx creates a connection between Jira and Statuspage

catworkx developed a solution for a financial services provider to automate the reporting of IT incidents by integrating Jira Software with Statuspage. Previously, incidents recorded in Jira had to be manually entered into Statuspage, leading to inefficiencies. With the new integration, creating an issue in Jira automatically generates an incident in Statuspage. Administrators can select affected components via a multiselect list in Jira, which corresponds to components in Statuspage, and choose templates that set the incident status. This centralized control streamlines the process, reduces multiple inquiries from employees or customers, and enhances transparency in incident management.

Cross-departmental time tracking in large companies with Jira and Tempo

catworkx implemented a cross-departmental time tracking solution for a large enterprise using Jira Software and the Tempo Timesheets app. This integration allows employees to log their work hours directly within Jira, streamlining the process and reducing errors associated with manual entries. The collected data is then utilized to generate comprehensive reports, providing management with valuable insights into productivity and resource allocation. This solution enhances transparency across departments and aids in informed decision-making regarding project timelines and workforce management.

Improved performance and stability of Atlassian environments through catworkx root cause analyses

catworkx supported a customer in improving the performance and stability of their Atlassian environment by conducting in-depth Root-Cause Analyses. The process involved evaluating the entire infrastructure, identifying performance bottlenecks and weak points, and developing tailored recommendations. Close collaboration with the customer’s IT department ensured efficient implementation of the solutions. Additionally, catworkx established a test and monitoring environment where they performed various load and functional tests. These efforts resulted in noticeable optimization of the system's responsiveness and reliability.

Problem Management with Jira Software from Atlassian

catworkx optimized the problem management processes for a globally operating client in the vending machine industry by implementing Jira Software, along with the "Score Rating for Jira" and "Copy & Sync" apps. Previously, the client used Excel for problem recording and classification in service and support, which involved manual assignments and lacked efficiency. The new solution automates process workflows, ensuring that incoming customer inquiries or error reports are automatically assigned to the appropriate support group based on the product. The "Score Rating for Jira" app enables the evaluation and prioritization of customer inquiries by assigning weighted scores to custom fields, facilitating the determination of urgency and appropriate response times. Additionally, the "Copy & Sync" app allows seamless synchronization of fields across different Jira issues, enhancing collaboration between various support levels. This implementation has led to improved transparency, planning, and efficiency in the client's problem management operations. ​

The path to greater transparency in IT with Jira Software

A financial services provider with approximately 17,000 consultants sought to enhance transparency within its IT operations and among external service providers. Over a six-year collaboration with catworkx, the company implemented and refined Jira Software across the organization. This initiative streamlined workflows, improved cost allocation, and facilitated better tracking of project timelines and potential issues. Key enhancements included the development of a custom app by catworkx to propagate cost information and ranking fields throughout the workflow. Additionally, the integration of the "Tempo Timesheets" app enabled comprehensive time tracking, while "eazyBI Reports and Charts for Jira" provided robust data analysis and reporting capabilities. These tools collectively contributed to a significant increase in transparency and efficiency within the company's IT operations.

Audit successfully passed: Process optimization according to Automotive SPICE® with SAFe® and Atlassian tools

A leading automotive supplier specializing in drivetrain technologies aimed to have its extensive development project processes certified by an external auditor according to the Automotive SPICE® standard. The company collaborated with catworkx to optimize its project management and associated processes. The challenge was to integrate the traditional V-model with agile methodologies, as individual teams were already working agilely using Jira Software, but lacked a unified approach. To align the existing agile practices with Automotive SPICE®, the Scaled Agile Framework (SAFe®) was implemented, facilitating scaling from team-level planning to overall project planning. Key process adjustments included introducing consistent estimation methods and a shared understanding of planning horizons, incorporating Program Increments (PIs) and synchronized sprints. Tools such as BigPicture Enterprise, Structure for Jira, and eazyBI Reports and Charts for Jira were integrated to support these processes. BigPicture served as the central tool for overall project planning, Structure allowed teams to generate specific reports, and eazyBI provided comprehensive reporting at the management level. This restructuring led to increased transparency across teams, improved project planning, and successful certification according to Automotive SPICE®.

Hat-Trick: How A Football Club Transformed Data Management Using Jira

A local football club faced significant challenges managing player and member information using Excel spreadsheets, leading to data inconsistencies, security risks, and manual inefficiencies. To address these issues, catworkx migrated the club's data to Jira Software, establishing two distinct projects: a Master Project for administrators containing comprehensive player details, and a Coach Project with limited access for coaches, focusing on relevant player information. To maintain data consistency between these projects while enforcing access controls, Backbone Issue Sync was implemented, enabling seamless synchronization of pertinent information. This solution streamlined operations, enhanced data security, and improved collaboration within the club's management.