Efficient cloud migration with added value:
The city of Göttingen decided early on to switch to the Atlassian Cloud - and did not take this step alone. With the preconfigured Jira Service Management Essentials solution from catworkx, the city was not only able to simplify its migration, but also achieve noticeable improvements in IT service. Clear processes, automated workflows and a high level of user acceptance ensured greater efficiency and sustainable digitalization of administrative work.
Existing Jira Service Management only rudimentarily set up ("light version")
Lack of structure for requests and processes led to inefficiencies
Goal: Cloud migration without a restart, but with a clear process basis
Recommendation of Jira Service Management Essentials
Preconfigured setup with field-proven processes
Fast start with flexible 80% solution
Data migration with minimal customization effort
Technically independent implementation in the cloud
Clearly structured requests reduce queries and errors
Significant relief for first-level support
Automated processing of routine tasks frees up time
IT, HR and finance benefit from faster and more reliable service
High internal acceptance through communication, testing and training
Development of a central self-service portal for HR and IT services
Goal: ease of use, maximum transparency, ongoing digitalization