This comprehensive guide demonstrates how Jira Service Management can centralize and unify support operations across your entire organization, enabling rapid, reliable, and scalable service delivery. By following actionable best practices, you’ll discover how to standardize and document service processes, leverage intelligent automation to minimize manual intervention, and empower non-IT teams — such as HR, Finance, and Facilities — to deliver structured, high-quality services. The guide delves into practical techniques for optimizing request intake channels, streamlining multi-level approvals, utilizing a robust knowledge base to enable self-service, and deploying AI-driven support capabilities — all with minimal disruption and without the need for extensive implementation projects.
Download the guide to understand what an organisation-wide service model looks like in practice and how JSM helps you achieve it with clarity and control 👇