en

      Simply powerful service management software

      Get a fully featured service management with self-service, automation, SLAs, and CSAT reporting

      Stay in the loop with developers

      By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

      jira-service-desk-11
      jira-service-desk-22

      Deliver a better service experience

      Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Management to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.

      Get up and running in days

      No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

      jira-service-desk-33
      icons8-solve
      MAKE ASKING FOR HELP EASY

      Our self-service portal makes it easy to request help, search knowledge bases and track progress on issues.

      icons8-board
      WORK SMARTER

      Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.

      icons8-customers
      DEV AND IT, BETTER TOGETHER

      Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.

      Why choose Jira Service  Management over alternatives? – Compare Jira Service Management to ServiceNow, Zendesk and Freshdesk

       

      Jira Service Management brings development and IT operations teams together to deliver great service, fast. See how Jira Service Management ITSM software stacks up against the competition.

      Jira Service Management vs ServiceNow, Zendesk, Freshdesk

      Pricing:

       

      • Cloud
      • Data-Center

      Cloud

      Free Plan

      $ 0.00

      /month

      ✓
      Always free for 3 agents
      ✓
      Self-service portal
      ✓
      Internal stakeholders
      ✓
      Service Registry
      ✓
      Deployment tracking
      Try now!

      Standard

      $ 5.20-22.05

      /month

      ✓
      Everything from Free Plan included
      ✓
      5,000 agents
      ✓
      On-call management
      ✓
      Service status pages and dependency
      ✓
      Data residency
      Get offer!

      Premium

      $ 10.82-49.30

      /month

      ✓
      Everything from previous plans included
      ✓
      Global and multi-project automation
      ✓
      Incident investigation and conference calls
      ✓
      Deployment gating
      ✓
      Admin insights
      Get offer!

      Enterprise

      $ 16.14-59.70

      /month

      ✓
      Everything from previous plans included
      ✓
      Unlimited sites under a subscription plan
      ✓
      Atlassian Analytics
      ✓
      Atlassian Data Lake
      ✓
      Mobile Application Management
      Get offer!
      Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:
      Version differences and detailed pricing

      Data-Center

      50 Agents

      $ 17,200

      /Year

      ✓
      Complete control of your environment
      ✓
      Active/active clustering for high availability
      ✓
      Annual term license + maintenance
      ✓
      Optimized for AWS or Azure deployment
      ✓
      SAML 2.0 and OpenID Connect support
      ✓
      Atlassian-supported disaster recovery
      ✓
      Project and issue archiving for improved performance
      Get offer!

      5,000 Agents

      $ 291,700

      /Year

      ✓
      Complete control of your environment
      ✓
      Active/active clustering for high availability
      ✓
      Annual term license + maintenance
      ✓
      Optimized for AWS or Azure deployment
      ✓
      SAML 2.0 and OpenID Connect support
      ✓
      Atlassian-supported disaster recovery
      ✓
      Project and issue archiving for improved performance
      Get offer!

      14,001+ Agents

      $ 643,500

      /Year

      ✓
      Complete control of your environment
      ✓
      Active/active clustering for high availability
      ✓
      Annual term license + maintenance
      ✓
      Optimized for AWS or Azure deployment
      ✓
      SAML 2.0 and OpenID Connect support
      ✓
      Atlassian-supported disaster recovery
      ✓
      Project and issue archiving for improved performance
      Get offer!
      Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:
      Version differences and detailed pricing

      Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

      Version differences and detailed pricing
      Price tag

      Do you want to try Jira Service Management for free?

       

      Atlassian offers free trials of most of its products, so you can test them out before committing to a purchase. The free trial is a great way to see if Jira Service Management is right for you and your team.

      Gartner® Magic Quadrant™ for IT Service Management Platforms 2022: Atlassian Leads the Field

       

      Gartner's Magic Quadrant evaluates companies on a variety of factors to help make decisions about products and services. It is an industry analysis tool divided into 4 quadrants: Niche Vendors, Visionaries, Challengers, Market Leaders. Companies are classified based on their implementation skills and vision. Being successfully recognized as a leader in the Gartner Magic Quadrant for ITSM Platforms is a great achievement and shows the industry's appreciation for Atlassian's products and services.

       

       

      Magic-Quadrant-for-IT-Service-Management-Platformstarget-png-1
      Web banners

      Jira Service Management Whitepapers:

      Providing a seamless remote employee experience

      This whitepaper explores the transformative impact of remote work on modern enterprises, emphasizing the pivotal role of technology, particularly Jira Service Management's conversational ticketing feature. It delves into the challenges faced by ...
      Download

      Using Jira Service Management for Asset & Configuration Management

      The text provides insights into how Jira Service Management enhances Asset & Configuration Management, benefiting ITSM teams. It emphasizes the importance of knowing organizational assets, such as hardware, software, and licenses, for optimizing ...
      Download

      Using Confluence and Jira Service Management together

      The text highlights the synergy between Confluence and Jira Service Management, emphasizing how their integration optimizes team efficiency and enhances customer experience. By using Confluence as a knowledge base for Jira Service Management, teams can ...
      Download

      Three reasons government teams need Jira Service Management

      The text outlines the benefits of government agencies transitioning to Jira Service Management, emphasizing streamlined processes, increased productivity, and cost savings. It highlights the platform's ability to unify teams, customize workflows, and ...
      Download

      The Total Economic Impact™ Of Atlassian Jira Service Management

      The whitepaper examines the Total Economic Impact™ of Atlassian's Jira Service Management, outlining its cost savings and business benefits. It presents a detailed analysis of the platform's impact on various organizational aspects, including service ...
      Download

      Reaching 25 million unique users a month

      The case study showcases The Telegraph's successful transformation in IT service management using Atlassian tools like Jira Service Management, Jira Software, and Confluence. Facing challenges with outsourced IT services, they shifted to an in-house ...
      Download

      Your point of contact:

       
      Torsten Abert

      Atlassian Consultant

      Torsten Abert
      Specialization:
      Jira Service Managent, ITIL, DevOps

      Would you like to see Jira Service Management in action?

      We'll be happy to give you a tour. During a demo, we will show you the functions that are relevant for your company.

      Feel free to write to us about which processes and functions you would like to map. That way we can prepare ourselves optimally. 

      Jira Service Management News:

      what's new in Jira Service Management?

      As the leading solution for incident, change and problem management, Jira Service Management supports you in your ITSM workflow with transparency and speed at all levels. The powerful IT service management tool enables you to connect helpdesks, developers and other departments in your company. It ...

      A Jira for ALL Teams - Atlassian presents a new era of Jira at Atlassian Team '24

      During the recent Atlassian Team '24 event in Las Vegas, it was announced that Jira Software and Jira Work Management will now be combined into a unified offering for both software and business teams. This strategic move brings together the best of both platforms to create a more streamlined, ...
      Platinum+Solution+Partner+Enterpise+clear+big-01

      Atlassian Enterprise Platinum Solution Partner

      Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

      Our experts hold the following certificates and accolades: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS DevOps AWS Cloud Practicioner