Simply powerful service management software

Get a fully featured service management with self-service, automation, SLAs, and CSAT reporting

Stay in the loop with developers

By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

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Deliver a better service experience

Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Management to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.

Get up and running in days

No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

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MAKE ASKING FOR HELP EASY

Our self-service portal makes it easy to request help, search knowledge bases and track progress on issues.

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WORK SMARTER

Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.

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DEV AND IT, BETTER TOGETHER

Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.

Why choose Jira Service  Management over alternatives? – Compare Jira Service Management to ServiceNow, Zendesk and Freshdesk

 

Jira Service Management brings development and IT operations teams together to deliver great service, fast. See how Jira Service Management ITSM software stacks up against the competition.

Jira Service Management vs ServiceNow, Zendesk, Freshdesk

Pricing:

 

  • Cloud
  • Data-Center

Cloud

Free Plan

$ 0.00

/month

Always free for 3 agents
Self-service portal
Internal stakeholders
Service Registry
Deployment tracking

Standard

$ 5.20-22.05

/month

Everything from Free Plan included
5,000 agents
On-call management
Service status pages and dependency
Data residency

Premium

$ 10.82-49.30

/month

Everything from previous plans included
Global and multi-project automation
Incident investigation and conference calls
Deployment gating
Admin insights

Enterprise

$ 16.14-59.70

/month

Everything from previous plans included
Unlimited sites under a subscription plan
Atlassian Analytics
Atlassian Data Lake
Mobile Application Management
Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

Data-Center

50 Agents

$ 17,200

/Year

Complete control of your environment
Active/active clustering for high availability
Annual term license + maintenance
Optimized for AWS or Azure deployment
SAML 2.0 and OpenID Connect support
Atlassian-supported disaster recovery
Project and issue archiving for improved performance

5,000 Agents

$ 291,700

/Year

Complete control of your environment
Active/active clustering for high availability
Annual term license + maintenance
Optimized for AWS or Azure deployment
SAML 2.0 and OpenID Connect support
Atlassian-supported disaster recovery
Project and issue archiving for improved performance

14,001+ Agents

$ 643,500

/Year

Complete control of your environment
Active/active clustering for high availability
Annual term license + maintenance
Optimized for AWS or Azure deployment
SAML 2.0 and OpenID Connect support
Atlassian-supported disaster recovery
Project and issue archiving for improved performance
Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

Price tag

Do you want to try Jira Service Management for free?

 

Atlassian offers free trials of most of its products, so you can test them out before committing to a purchase. The free trial is a great way to see if Jira Service Management is right for you and your team.

Gartner® Magic Quadrant™ for IT Service Management Platforms 2022: Atlassian Leads the Field

 

Gartner's Magic Quadrant evaluates companies on a variety of factors to help make decisions about products and services. It is an industry analysis tool divided into 4 quadrants: Niche Vendors, Visionaries, Challengers, Market Leaders. Companies are classified based on their implementation skills and vision. Being successfully recognized as a leader in the Gartner Magic Quadrant for ITSM Platforms is a great achievement and shows the industry's appreciation for Atlassian's products and services.

 

 

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Jira Service Management Whitepapers:

Providing a seamless remote employee experience

This whitepaper explores the transformative impact of remote work on modern enterprises, emphasizing the pivotal role of technology, particularly Jira Service Management's conversational ticketing feature. It delves into the challenges faced by ...
Download

Using Jira Service Management for Asset & Configuration Management

The text provides insights into how Jira Service Management enhances Asset & Configuration Management, benefiting ITSM teams. It emphasizes the importance of knowing organizational assets, such as hardware, software, and licenses, for optimizing ...
Download

Using Confluence and Jira Service Management together

The text highlights the synergy between Confluence and Jira Service Management, emphasizing how their integration optimizes team efficiency and enhances customer experience. By using Confluence as a knowledge base for Jira Service Management, teams can ...
Download

Three reasons government teams need Jira Service Management

The text outlines the benefits of government agencies transitioning to Jira Service Management, emphasizing streamlined processes, increased productivity, and cost savings. It highlights the platform's ability to unify teams, customize workflows, and ...
Download

The Total Economic Impact™ Of Atlassian Jira Service Management

The whitepaper examines the Total Economic Impact™ of Atlassian's Jira Service Management, outlining its cost savings and business benefits. It presents a detailed analysis of the platform's impact on various organizational aspects, including service ...
Download

Reaching 25 million unique users a month

The case study showcases The Telegraph's successful transformation in IT service management using Atlassian tools like Jira Service Management, Jira Software, and Confluence. Facing challenges with outsourced IT services, they shifted to an in-house ...
Download

Your point of contact:

 
Torsten Abert

Atlassian Consultant

Torsten Abert
Specialization:
Jira Service Managent, ITIL, DevOps

Jira Service Management News:

Was ist neu in Jira Service Management?

Als führende Lösung für Incident-, Change- und Problem-Management unterstützt Sie Jira Service Management bei Ihrem ITSM-Workflow durch Transparenz und Tempo auf allen Ebenen. Das leistungsstarkes IT-Service-Management-Tool ermöglicht es Ihnen, Helpdesks, Entwickler und andere Abteilungen in Ihrem ...

A Jira for ALL Teams - Atlassian presents a new era of Jira at Atlassian Team '24

During the recent Atlassian Team '24 event in Las Vegas, it was announced that Jira Software and Jira Work Management will now be combined into a unified offering for both software and business teams. This strategic move brings together the best of both platforms to create a more streamlined, ...
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