en

      High-velocity service management on a single, AI-powered platform

      Utilizing a modern ITIL methodology and an advanced set of AI tools, Jira Service Management enables teams to operate swiftly, employing only the necessary features to speed up incident resolution, optimize DevOps processes, and allow teams throughout the organization to manage their own service desks, all while avoiding superfluous features.

       

      IT support

      • Spin up a service desk with ease
      • Manage all your requests in one place
      • Automate support interactions with AI
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      it_support
      engineering_support

       

      Engineering support

      • Triage your unplanned work
      • Manage customer requests
      • Link requests to Jira issues
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      Employee support

      • Ensure anyone can get help quickly
      • Empower employees with self-service
      • Deflect requests and save time with an AI-powered virtual agent
      Try now Arrow
      employee_support
      it_opperations

       

      IT operations

      • Automate change requests
      • Deploy with confidence
      • Detect, resolve, and prevent incidents with AI
      Try nowArrow

       

      Customer service

      • Customize your help center
      • Capture relevant customer information
      • Link requests to Jira issues
      Try now Arrow
      customer_support

      Get started quickly with built-in templates

      Featuring pre-configured request types, workflows, and a host of out-of-the-box functionalities, templates empower any team to jumpstart their service experience effortlessly, tailored precisely to their preferred working style.

       

      Prepare-1@2x

      ITSM

      Manage requests, incidents and changes to deliver great service at lightning speed.

      image 10

      Customer service

      Improve the quality of service for external customers and speed up its delivery.

      do-advanced

      Human resources

      Simplify your hiring and firing management and speed up respond to employee requests.

      ai-teamwork-graph-small-1
      Integration with Atlassian Intelligence Atlassian-Intelligence_mark_brand 4x-1 available

      Take your productivity to the next level with the power of AI

      Atlassian Intelligence is a collection of AI-powered capabilities that boost Atlassian cloud products to help teams accelerate work, increase efficiency, and provide value faster using AI.

      TURN ON AI

       

      Simply powerful service management software

      Get a fully featured service management with self-service, automation, SLAs, and CSAT reporting.

       

      Accelerate Dev and IT Ops collaboration on one, unified platform

      Consolidate Dev, IT Ops, and business teams on the Atlassian platform for one central view of your system of work. Improve Dev and IT Ops collaboration and seamlessly integrate incident, problem, and change management workflows for streamlined incident management. Empower teams to work the way they want while staying in lockstep with the broader org.

      Eliminate bottlenecks and empower all service teams

      Pre-built templates, AI-powered configuration, and out-of-the-box workflows make it easy for teams to get up and running without the bottlenecks and need for consultants. With over 60% of Jira Service Management customers using the platform for non-IT support, let all teams - from HR to facilities - take ownership of their own service portals without extra license fees or complex add-ons and modules.

      Deliver value fast

      Tune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.

      Why choose Jira Service  Management over alternatives? – Compare Jira Service Management to ServiceNow, Zendesk and Freshdesk

       

      Jira Service Management brings development and IT operations teams together to deliver great service, fast. See how Jira Service Management ITSM software stacks up against the competition.

      Jira Service Management vs ServiceNow, Zendesk, Freshdesk

      Pricing:

       

      • Cloud
      • Data-Center

      Cloud

      Free Plan

      $ 0.00

      always free for 3 agents

      ✓
      Customer & Enterprise service management templates
      ✓
      Multi-channel support
      ✓
      Work intake through customizable forms, workflows, and queues
      ✓
      Embedded knowledge base
      ✓
      Incident and problem management
      ✓
      Change management
      ✓
      Atlassian Community support
      Try now!

      Standard

      $ 22.05

      per agent/month

      ✓
      Everything from Free Plan included
      ✓
      20,000 agents
      ✓
      Unlimited customers
      ✓
      Custom-branded help center
      ✓
      Alerts, on-call schedules, and incident escalation
      ✓
      Unlimited email notifications
      ✓
      Audit logs and multi-region data residency
      ✓
      9/5 regional support
      Get offer!

      Premium

      $ 49.35

      per agent/month

      ✓
      Everything from Standard included
      ✓
      AI-powered service and operations
      ✓
      Virtual agent
      ✓
      Asset and configuration management
      ✓
      Deployment gating with CI/CD tools
      ✓
      Advanced alert integrations and incident investigation
      ✓
      Real-time incident monitoring
      ✓
      24/7 support for critical issues
      Get offer!

      Enterprise

      $ 144.000+

      /year

      ✓
      Everything from previous plans included
      ✓
      Unlimited sites under a subscription plan
      ✓
      Atlassian Analytics
      ✓
      Atlassian Data Lake
      ✓
      Advanced admin controls and security
      ✓
      Enterprise-grade identity and access management
      ✓
      Unlimited automations
      ✓
      Multiple instances (up to 150)
      ✓
      24/7 support for all issues
      Get offer!
      Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:
      Version differences and detailed pricing

      Data-Center

      50 Agents

      $ 18,000

      /Year

      ✓
      Complete control of your environment
      ✓
      Active/active clustering for high availability
      ✓
      Annual term license + maintenance
      ✓
      Optimized for AWS or Azure deployment
      ✓
      SAML 2.0 and OpenID Connect support
      ✓
      Atlassian-supported disaster recovery
      ✓
      Project and issue archiving for improved performance
      Get offer!

      5,000 Agents

      $ 335,000

      /Year

      ✓
      Complete control of your environment
      ✓
      Active/active clustering for high availability
      ✓
      Annual term license + maintenance
      ✓
      Optimized for AWS or Azure deployment
      ✓
      SAML 2.0 and OpenID Connect support
      ✓
      Atlassian-supported disaster recovery
      ✓
      Project and issue archiving for improved performance
      Get offer!

      14,001+ Agents

      $ 740,000

      /Year

      ✓
      Complete control of your environment
      ✓
      Active/active clustering for high availability
      ✓
      Annual term license + maintenance
      ✓
      Optimized for AWS or Azure deployment
      ✓
      SAML 2.0 and OpenID Connect support
      ✓
      Atlassian-supported disaster recovery
      ✓
      Project and issue archiving for improved performance
      Get offer!
      Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:
      Version differences and detailed pricing

      Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

      Version differences and detailed pricing
      icons8-time-is-money

       

      115 hours

      saved monthly for IT Ops*

      icons8-timer

       

      15% decrease

      in resolution time*

      icons8-money-box

       

      $2M saved

      by retiring legacy solutions*

      * From the commissioned study conducted by Forrester Consulting: The Total Economic Impact of Atlassian Jira Service Management

      jsm-features

      Service Management that scales with you

      No matter the size of your team, from a tight-knit group to a sprawling enterprise, you can easily find a tailored solution that suits your needs. Explore available Jira Service Management pricing plans and select only the features you need. 

       

      Seamless integrations tailored for every team

      Get the most out of Jira Service Management apps and integrations

      Atlassian Marketplace offers over 1K proven apps and integrations to ensure you can customize Jira Service Management to perfectly fit your use case. Among them are also our own applications designed to make your agile transformation even more seamless and effective.

       

      STAGIL Assets logo

      STAGIL Assets

      Issue picker based asset inventory and data catalog in Jira & Service Management with advanced links, link graph and matrix panels. STAGIL ...
      STAGIL Assets
      STAGIL Tables and ToDo Checklists for Jira logo

      STAGIL Tables and ToDo Checklists for Jira

      Multiple Data Sets Management. STAGIL Tables for Jira gives you the ability to track different sets of data within your Jira issues in an easily ...
      STAGIL Tables and ToDo Checklists for Jira
      STAGIL Reports logo

      STAGIL Reports

      Create custom gadgets based on JQL, scripted, or calculated fields directly in Jira including Epic Progress Measure SAFe® metrics
      STAGIL Reports
      STAGIL Traffic Lights logo

      STAGIL Traffic Lights

      Next level status reporting in Jira - ideal for project reports and assets in your IT Service Management CMDB
      STAGIL Traffic Lights
      STAGIL Tooltips for Jira - Advanced Field Descriptions logo

      STAGIL Tooltips for Jira - Advanced Field Descriptions

      Show field descriptions in tooltips for nicer looking screens and better understanding
      STAGIL Tooltips for Jira - Advanced Field Descriptions
      STAGIL Issue Maps logo

      STAGIL Issue Maps

      Visualize issue relationships and project structures
      STAGIL Issue Maps
      Timesheets by Tempo - Jira Time Tracking logo

      Timesheets by Tempo - Jira Time Tracking

      Tempo Timesheets: #1 Jira Time Tracking App for Project Management & Billing with Google, Slack & Outlook Integration
      Timesheets by Tempo - Jira Time Tracking
      Power BI Connector for Jira logo

      Power BI Connector for Jira

      No-code Power BI Jira integration. Connect Jira to Power BI and build custom Jira reports easily. Use free templates on Cloud
      Power BI Connector for Jira
      Rewind Backups for Jira logo

      Rewind Backups for Jira

      Automated backup & flexible data recovery for Jira Cloud. Trusted by 25,000+ organizations
      Rewind Backups for Jira

      Use Jira Service Management for: 

       

      Requirements Management logo

      Requirements Management

      Requirements Agile requirements are a product owner's best friend. Product owners who don't use agile requirements get caught up with spec'ing out ...
      Requirements Management
      Project Management logo

      Project Management

      Atlassian tools can be used for all business processes. Modernize your project management and support a new quality for your projects.
      Project Management
      IT Service Management logo

      IT Service Management

      ITSM is at the heart of enterprise modernization. With the increasing availability of software-enabled services, IT service teams can deliver value ...
      IT Service Management
      CMDB logo

      CMDB

      A Configuration Management Database (CMDB) is a database that stores information about IT assets and their relationships. It provides a single source ...
      CMDB
      Enterprise Service Management logo

      Enterprise Service Management

      ESM helps companies define their services and offer them in a consistent manner through a single portal that is accessible 24/7.
      Enterprise Service Management
      Governance, Risk & Compliance (GRC) logo

      Governance, Risk & Compliance (GRC)

      Jira and Confluence provide a good basis for mapping GRC processes. Use issue types for policies, audits and risks and relate them to STAGIL assets.
      Governance, Risk & Compliance (GRC)
      Omnichannel Customer Service logo

      Omnichannel Customer Service

      The main difference between multichannel and omnichannel customer service is that multichannel customer service is based on multiple communication ...
      Omnichannel Customer Service
      Cost tracking logo

      Cost tracking

      Improve your business's financial health with cost tracking. Understanding how the cost tracking system works can help you achieve better results.
      Cost tracking
      gartner_magic_quadrant

      Atlassian recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for DevOps Platforms

       

      Jira Service Management News:

      what's new in Jira Service Management?

      As the leading solution for incident, change and problem management, Jira Service Management supports you in your ITSM workflow with transparency and speed at all levels. The powerful IT service management tool enables you to connect helpdesks, developers and other departments in your company. It ...

      A Jira for ALL Teams - Atlassian presents a new era of Jira at Atlassian Team '24

      During the recent Atlassian Team '24 event in Las Vegas, it was announced that Jira Software and Jira Work Management will now be combined into a unified offering for both software and business teams. This strategic move brings together the best of both platforms to create a more streamlined, ...

      Your point of contact:

       
      Torsten Abert

      Atlassian expert

      2
      Specialization: 
      ITSM, ITIL, DevOps 

      Want to get the most out of Jira Service Management for your teams?

      Through many years of experience in many different industries, catworkx has learned almost all processes can be mapped and improved with Atlassian tools. Just let us help you integrate and make them work best for you!

      The initial consultation is non-binding and free of charge.

       
      Platinum+Solution+Partner+Enterpise+clear+big-01

      Atlassian Enterprise Platinum Solution Partner

      Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

      Our experts hold the following certificates and accolades: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS DevOps AWS Cloud Practicioner