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Enterprise Service Management (ESM)Extend ITSM best practices to teams beyond IT, such as HR, Facilities, Finance, and Legal. Enable every department to deliver services efficiently using shared workflows, portals, and automation.
Requirements managementCapture, track, and manage requirements across projects and teams. Ensure alignment between business needs, development work, and IT operations, helping teams deliver the right solutions faster and with fewer errors.
Change managementManage employee and customer requests across teams from one shared platform. Streamline intake, routing, and communication so people get the help they need quickly.
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Configuration managementManage employee and customer requests across teams from one shared platform. Streamline intake, routing, and communication so people get the help they need quickly.
Incident managementBring Development and IT Operations together to rapidly respond to incidents, restore services, and continuously learn to prevent future issues.
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Asset managementKeep track of hardware, software, and other assets across their full lifecycle. Manage inventory efficiently, track ownership, and reduce operational costs with a centralized asset database.
Request managementManage employee and customer requests across teams from one shared platform. Streamline intake, routing, and communication so people get the help they need quickly.
Knowledge managementEmpower employees and customers with self-service articles that deflect repetitive requests. Keep your knowledge base fresh and improve collaboration across teams.
"We trust Atlassian to take care of security, availability, and scalability, freeing up time for us to focus on more strategic topics. Moving to the cloud has been a chance to improve today and prepare for our future."
Radoslav Danchev
VP of Collaboration, Workplace, and Support, Software AG
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"This is no longer just IT support — it’s a platform for broader process automation."
Boris Linden
mobilezone
"The Atlassian tools, especially Jira, have played a key role in helping the various FLYERALARM teams work more closely together."
Ben Verberkt
Programm Master IT Governance & Enterprise Application
"Our goal as the Collaborative Tool Solutions Team Schaeffler is to shape the collaboration of teams, projects and organisational units at Schaeffler with a future-oriented approach by using the Atlassian toolchain in conjunction with agile frameworks. With the support of catworkx, we are able to use our full potential as a team and develop innovative solutions for this goal."
Tina Weber
Product Owner – Collaborative Tool Solutions
"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."
Marc Hoffmüller
Digital Department Administrative Digitisation Service
"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."
Ulrich Ohlwein
Business Architect
"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."
Torsten Macht
System Engineer – Applications
"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."
Tina Wichmann
Team Lead Application Management
"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."
Reto Hossmann
Head Global ICT
"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Concerns and technical dependencies were resolved thanks to catworkx expertise. We are happy to have catworkx as a reliable partner at our side!"
Markus Wolf
Teamlead Client Infrastructure - IT
"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."
Johannes Nazarov
Application Manager
"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."
Slawomir Jelonek
IT-Procurement
"We have had very good experiences at JKU with the link between the Jira Service Desk service portal and the knowledge base – its efficient use pays off: the customer looks at the service portal during their search, enters their search term and immediately receives suitable articles from the knowledge base. Ideally, this will already answer their questions – if not, they can submit the request using a form."
Monika Straif
Head of the IT Service Desk
"With our GDPR solution, we have consistently used Jira and Confluence in such a way that the two tools bring the greatest added value for the user in a simple way. With our experience, we were able to put together a solution within four weeks that can hold a candle to even large special solutions."
Oliver Groht
Co-Founder
"Overall, the cloud migration was a great success for us. This solid foundation also enabled us to provide other business areas within the group with JSM projects, thereby consolidating our position as the ‘IT hub’ in the EMEA region of the WernerCo Group."
Benedikt Schmötzer
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