Jira Service Management transforms HR by streamlining operations, automating workflows, and enabling seamless collaboration for distributed teams. With powerful integrations and AI-driven processes, HR teams can efficiently manage everything from onboarding to offboarding, maintain data security, and focus on high-value tasks. Provide your employees with a consistent, consumer-grade experience—no matter where they are. Discover how to upgrade your HR team into a high-velocity service hub.
Instead of intro: 5 tips to better HR service management
Managing a distributed workforce presents unique challenges for HR teams. From onboarding new hires across different time zones to ensuring consistent communication and support, maintaining a positive employee experience requires efficient and streamlined processes.
Atlassian is a remote company and the HR team uses its own product, Jira Service Management, to:
These five steps show how HR teams can create more streamlined, efficient processes, and they’re even more powerful when supported by the right technology. That’s where Jira Service Management comes in, offering an end-to-end solution to elevate your HR service experience (HRSM).
See how Jira Service Management solutions connect your employees everywhere.
Getting started with HR service management in Jira Service Management isn’t complex, even if you're using it for the first time. Atlassian provides the building blocks you need to launch quickly and scale confidently. By following a few proven best practices, your HR team can set up a solution that supports both employees and internal goals from day one.
Use Jira Service Management’s out-of-the-box templates and request types to jumpstart your HR portal. These templates are designed for common HR scenarios — like onboarding, benefits, or policy changes—and can be customized to match your team’s specific processes.
Empower employees to resolve issues on their own by connecting a Confluence knowledge base. Articles and FAQs are automatically suggested as users begin typing requests, reducing ticket volume and improving response time.
Simplify repetitive tasks with no-code/low-code automation. From routing requests to updating statuses or sending reminders, automations save time and ensure consistent processes.
Track service performance with built-in reporting tools. Use satisfaction surveys to gather feedback and identify areas for improvement in your HR services.
Ensure employee trust by setting up dedicated service desks for sensitive topics like payroll, employee relations, or medical leave. Jira’s robust permissions help you control visibility and keep personal data protected.
At catworkx, we understand HR teams' unique challenges and are here to help. As a specialized ITSM partner, we’ve developed dedicated HR service solutions based on Jira Service Management, making it easier to support employees, streamline processes, and maintain confidentiality. Whether you're just getting started with your team's needs and requirements or looking to optimize your setup, our team is ready to guide you every step of the way.