Get 275% ROI with Jira Service Management: The AI Spotlight

Embrace the future of service management with confidence. Discover how Atlassian unites teams on a single platform to enhance collaboration, transparency, and workflow efficiency — leveraging cutting-edge AI features — at a significantly lower cost than traditional ITSM solutions.

Not long ago, Atlassian, in collaboration with Forrester, released several interesting reports that highlight Jira Service Management’s capabilities as a game-changer for ITSM, enabling organizations to optimize incident handling, service request management, and change management while reducing operational costs.

Today, we invite you to explore one of the spotlights explicitly dedicated to the role of AI in service management. The study involved interviews with five organizations across industries such as financial services, food delivery, home services, and entertainment. These companies sought AI-driven service management solutions to enhance collaboration, customer experience, and operational efficiency.

Transform service delivery with collaboration and AI

*over a three-year period.

"We accomplished more in a year and a half with Jira Service Management than we did in four years with the legacy platform. We are spending about 60% of what the previous ITSM solution cost."

Chief Operating Officer, Financial Services

"From an operational efficiency perspective, bringing all teams onto one platform has been great because it gives us a brilliant lens over how we're doing in so many different parts of the business."

Manager, Global Service Management, Global Restaurant Chain

"Now, with our virtual service agent in the help desk channel, we have 24/7 availability. It can respond at any time of the day, no matter the question."

Director of IT Operations, Home Services

AI in Jira Service Management leads to…

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