Choosing the right Jira Service Management plan can make all the difference in how efficiently your teams deliver IT services. While Standard offers a solid foundation for service management, Premium unlocks advanced automation, AI-powered incident handling, asset management, and governance tools designed for scaling organizations. In this post, we break down the differences so you can decide which tier is the right fit for your business.
Jira Service Management (JSM) is Atlassian’s modern IT service management solution, built to empower high-velocity teams. It connects IT, development, and business teams on a single platform, reducing silos and streamlining service delivery.
And what makes Jira Service Management special is that it goes beyond IT to empower all teams across the enterprise — from HR and Facilities to Legal and beyond.
👉 Want to dive deeper into how JSM compares across plans? 👈Discover more in the whitepaper! |
Every team is unique: some need a streamlined help desk, others need enterprise-grade control and scalability. Jira Service Management offers both Standard and Premium options, giving you the flexibility to start small and grow as your needs evolve.
The Premium plan adds advanced capabilities designed for scaling teams, complex service environments, and enterprise governance. Let’s take a closer look at how Standard and Premium compare.
Source: Atlassian
Here’s a streamlined comparison of key Jira Service Management capabilities:
| Feature | Standard Plan | Premium Plan |
|---|---|---|
| Storage | 250 GB file storage | Unlimited file storage |
| Automation (rule runs) | Up to 5,000 executions per month | Up to 1,000 rule executions per user per month |
| Advanced incident and problem & management | Basic workflows available in Standard | ✅ Fully featured — including major incidents, post-incident reviews, change calendars, CI/CD integration, and risk assessments |
| Change management | ✅ | ✅ |
| Assets & configuration (CMDB) | ❌ |
✅Manages up to 50,000 asset objects per site (via built-in Assets module) |
| Virtual service agent (AI) | ❌ | ✅ |
| Sandbox & release tracks | ❌ | ✅ |
| Admin insights & governance controls | Standard plan includes audit logs and permissions | Enhanced with admin insights, project archiving, IP allowlisting, and usage analytics |
The Standard plan offers a solid foundation, including core ITSM workflows, a branded help center, essential automation capabilities, and audit-level governance. In contrast, the Premium plan elevates Jira Service Management to an enterprise level by introducing smarter automation, comprehensive full lifecycle ITIL support, a built-in CMDB, AI-powered tools, sandbox testing environments, and advanced administrative controls. With Atlassian’s recent updates, Premium now also includes deeper incident, problem, and change management capabilities, along with AI and asset management enhancements that were previously unavailable in Standard.
Why upgrade to premium?
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While the Standard plan is a solid option for smaller teams or organizations with straightforward ITSM needs, there are clear cases where Premium is the smarter choice:
Premium’s AI-powered incident management, advanced change workflows, and CI/CD integrations help reduce risk and speed recovery.
If you want to manage Assets and CIs directly in JSM, Premium gives you built-in tools to track infrastructure dependencies.
Features like sandbox environments, release tracks, admin insights, and IP allowlisting make Premium ideal for regulated industries or enterprises with strict governance.
With unlimited storage, global automation, and enterprise-grade admin tools, Premium provides the scalability growing teams need.
👉Still not sure which plan fits your organization?
Choosing between Standard and Premium is more than a feature comparison — it’s about aligning the right capabilities with your team’s needs.