A pilot has a project team. A live automated service needs an owner.
When an exception needs approval, an automated decision has to be explained, or something goes wrong, someone needs to be accountable.
That ownership cannot be decided after go-live.
catworkx helps define the operating model, governance and responsibilities before automation reaches production.
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20+ years in enterprise service management |
catworkx is the consulting partner that makes service automation work at enterprise scale, inside the platforms and teams you already have.
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Find the automation that pays off first We help you prioritize the use cases with measurable business impact, and sequence the rest. |
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Scale without losing control We take a working pilot to enterprise scale while keeping it auditable and under control. |
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Connect what's already there We connect services and workflows across departments, building on the landscape you already operate. |
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Build the operating model behind the workflow We define ownership and governance so an automated service still has an owner the day after it goes live. |
If you're looking to improve your Service Management or explore automation opportunities, we'd be happy to continue the conversation.
The Service Management Forum Switzerland (SMFS) brings the Swiss service management community together at the Radisson Blu Hotel, Zurich Airport, on 29 October 2026. This year's program covers service automation, agentic AI, and the governance around them. The full agenda and speaker list are on the organizer's site.
This is the same approach we take outside the event, from operating model to delivery. See how catworkx approaches service and support management.
If you want a structured starting point, our ITSM Maturity Assessment gives you a prioritized view of where your service management stands today.