Make automation operational, governable and scalable
How to connect services, data, governance and AI without adding complexity.
Details:
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29 October 2026
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08:00
– 18:30
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Zurich Airport, Radisson Blu Hotel, Stand #10
EVENT COMPLETED
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German
A pilot has a project team. A live automated service needs an owner.
When an exception needs approval, an automated decision has to be explained, or something goes wrong, someone needs to be accountable.
That ownership cannot be decided after go-live.
catworkx helps define the operating model, governance and responsibilities before automation reaches production.
Why talk to catworkx
catworkx is the consulting partner that makes service automation work at enterprise scale, inside the platforms and teams you already have.
Thanks for connecting with catworkx at SMFS 2026!
If you're looking to improve your Service Management or explore automation opportunities, we'd be happy to continue the conversation.
The Service Management Forum Switzerland (SMFS) brings the Swiss service management community together at the Radisson Blu Hotel, Zurich Airport, on 29 October 2026. This year's program covers service automation, agentic AI, and the governance around them. The full agenda and speaker list are on the organizer's site.
How catworkx works in service management
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This is the same approach we take outside the event, from operating model to delivery. See how catworkx approaches service and support management.
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If you want a structured starting point, our ITSM Maturity Assessment gives you a prioritized view of where your service management stands today.