From Service Management to Service Intelligence

Service Automation is moving from an efficiency lever to a strategic enabler. The question is no longer whether to automate — but how to redesign services for greater scalability, speed,  and business value.

On 29 October 2026, the Service Management Forum Schweiz (SMFS) brings the Swiss Service Management community together at the Radisson Blu Zurich Airport to explore the next generation of services — from AI and autonomous agents to workflow orchestration, governance and new service models.

Meet catworkx at SMFS 2026 in Zurich

We’ll be there as an event sponsor and a leading Atlassian Platinum Solution partner in the DACH region to discuss what it takes to move from individual automation use cases to integrated, scalable service operations — combining technology, processes, and organizational capabilities.

Because successful Service Automation isn't just about the technology.
It's about building the right foundation to make automation work at enterprise scale.

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Before you transform, know what you have

Get a tailored IT Landscape Discovery & Optimization from catworkx and uncover where your tools, processes, and applications overlap — and where you can simplify.

Understand where your Service Management stands today, where the gaps are, and what to improve first — before investing in your next automation initiative.

✔️ Discover tool overlaps ✔️ Identify optimization potential ✔️ Define next steps