Enhancing decision-making for executives

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Strategic IT-Business Alignment through TOGAF

catworkx uses TOGAF principles to ensure service management aligns with business strategies, helping leaders drive digital transformation initiatives that maximize ROI and operational efficiency.

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Enhanced Decision-Making through AI and Analytics

With AI capabilities integrated into Atlassian products, catworkx provides data-driven insights and predictive analytics, enabling executives to make informed decisions and anticipate challenges.

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Scalable and ITIL-Compliant Implementation

Following ITIL best practices ensures streamlined, standardized workflows that support compliance, mitigate risks and improve overall service quality.

Optimizing processes for service management teams

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ITIL-Based Process Standardization

catworkx configures Atlassian tools according to ITIL guidelines, ensuring consistency in service delivery, optimized response times, and effective problem management.

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Proactive Management with AI Capabilities

AI-based insights allow teams to monitor and predict incidents, reducing downtime and enabling preventive maintenance. This increases the team’s ability to respond effectively and enhances user satisfaction.

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Enterprise Transformation with TOGAF

catworkx leverages TOGAF to structure service management around an enterprise architecture approach, ensuring that service improvements are strategically aligned with business transformation initiatives.

Simplifying workflows for service desk agents

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Simplified Processes with ITIL-Compliant Workflows

catworkx designs workflows that follow ITIL standards, making processes more intuitive and efficient, so agents can resolve tickets faster and with greater confidence.

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Enhanced Support through AI-Powered Tools

AI-driven automation assists agents in routine tasks, provides suggested solutions, and helps prioritize tickets based on urgency, allowing agents to focus on higher-priority requests and improve service quality.

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Access to Knowledge and Documentation

catworkx configures Atlassian’s knowledge base with easy access to critical information, equipping agents with the resources they need for quicker, high-quality responses.

Why catworkx?


catworkx’s expertise in ITIL, AI-enabled service management, and the TOGAF framework makes us the ideal partner for organizations seeking future-ready service management solutions. 
What makes catworkx stand out is our holistic approach with a primary focus on the specific needs of each organization. We don't offer generic options but deliver comprehensive, well-customized packages that meet the needs of both C-level leaders, service management teams, and service desk agents. This way, catworkx helps you align service management with strategic goals while embedding AI for operational efficiency and ensuring compliance with ITIL best practices.

With catworkx, you get more than a service management solution — you gain a strategic partner for operational excellence, digital transformation, and scalable growth. Let us future-proof your operations today!

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Customers about catworkx service management solutions

Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud

"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."

Marc Hoffmüller
Digital Department Administrative Digitisation Service

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Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations

"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"

Tobias Dieckmann

Tobias Dieckmann
Senior Manager IT Demand Management

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New Service Portal for Effective Work of 95 Studios (FitX)

"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."

Tina Wichmann
Team Lead Application Management

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Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted

"We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."

Manfred Heger

Manfred Heger

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Why Performance Matters

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I can help find flexible, customized solutions that perfectly fit complex enterprise ecosystems where standard solutions often fall short.
Oliver Taylor
ESM, ITSM, Atlassian Expert (JSM)
Jira Service Management
Space Admin for Confluence by Decadis AG
IT Service Management
Enterprise Service Management
Flexible Workflow configured by request types
SLA and Queues with Jira Service Management | catworkx
Incident Management

Would you like to optimize your support and service processes?

Then you've come to the right place! We have the tools and the know-how to bring structure and efficiency to your processes within the shortest possible time. 

Feel free to contact us. The initial consultation is non-binding and free of charge!

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Atlassian Enterprise Platinum Solution Partner

Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

Our experts hold the following certificates and accolades: