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    Elevate your IT Service Management to ITIL 4 standards.

     

    From chaotic tickets to structured IT excellence. Our Atlassian Platinum experts deliver compliant JSM workflows designed for high-velocity enterprise teams

    Get your free ITSM & ITIL maturity consultation
    Atlassian Platinum Solution Partner Enterprise – catworkx
    Atlassian High Velocity Service Management Award Winner 2024–2025 – catworkx Platinum Solution Partner ITIL Foundation Certified Partner – catworkx partner-badge-silver Red Hat Certified Partner – catworkx Scrum.org Certified Partner – catworkx Appfire Red Hot Partner – catworkx Atlassian Best in Customer Retention Award – catworkx
    Atlassian Cloud Migration Specialization – catworkx Platinum Solution Partner Atlassian Service Management Specialization – catworkx Platinum Solution Partner Atlassian Enterprise Strategy and Planning Specialization – catworkx Platinum Solution Partner Atlassian badge Software EMEA Atlassian badge Cloud AMER Atlassian badge ITSM AMER
    Trusted by 1,400+ enterprises to deliver world-class ITSM & ITIL solutions

     

    The catworkx Approach to ITSM

     
     
    Official ITIL 4 Foundation certification logo for Jira Service Management consulting

     

    Process Design & ITIL Alignment

     

    •  We don’t just deploy software, we architect strategic IT solutions.

    • We map your unique business requirements to global ITIL 4 best practices.

    • We ensure your Service Desk fuels organizational growth instead of hindering it.

     

    Abstract workflow diagram showing Jira Service Management automation and integration with CMDB and CRM

     

    Seamless Integration & Automation

     

    • Eliminate manual data silos by integrating JSM into your existing ecosystem (CMDB, CRM, Cloud).

    • Reduce your MTTR (Mean Time to Repair) by up to 40% through smart workflows.

    • Automate repetitive operations to empower your teams and increase efficiency.

     

    Data security and GDPR compliance icon for Atlassian Cloud and Data Center solutions by catworkx

     

    Enterprise Governance & Compliance

     

    • Benefit from a scalable and secure infrastructure backed by our Atlassian Platinum Partner status.

    • We ensure full GDPR compliance and strict data residency standards.

    • Expert support for high-performance setups 

     

     Why are leading companies switching from ServiceNow to JSM?

     

    Feature Comparison
    JSM
    Servicenow
    IMPLEMENTATION  Under 2 months 5 to 18 months
    CONFIGURATION No-code / Easy & Straightforward Requires JavaScript expertise
    LEARNING CURVE Low / User-friendly interface High / Steep & complex
    PRICING Transparent / Tier-based Opaque / Custom undisclosed
    DEVOPS SYNC Native (Jira Software integration) Requires extra config & tools
       AGILITY Designed for High-Velocity teams Built for rigid Legacy processes

    High-Velocity AI: Weeks, Not Months

     

           $2.0M+

                   Cost savings over 3 years

    45%

    Faster incident Resolution (MTTR)

    85%

    Faster Agent Adoption Rate

    Trusted by Enterprise Leaders to Modernize ITSM

    • Software AG improved security, scalability, and speed company-wide by migrating to Atlassian Cloud Enterprise

      "We trust Atlassian to take care of security, availability, and scalability, freeing up time for us to focus on more strategic topics. Moving to the cl..."

      Radoslav Danchev

      Radoslav Danchev
      VP of Collaboration, Workplace, and Support, Software AG

    • Transforming IT Support with Teams, Jira, yasoon & catworkx

      "This is no longer just IT support — it’s a platform for broader process automation."

      Boris Linden
      mobilezone

    • JSM solution for maximum customer and service orientation

      "catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consultin..."

      Torsten Macht

      Torsten Macht
      System Engineer – Applications

    • New Service Portal for Effective Work of 95 Studios (FitX)

      "It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the c..."

      Tina Wichmann
      Team Lead Application Management

    • Büchi Labortechnik AG: Successful migration to the cloud

      "The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the..."

      Reto Hossmann

      Reto Hossmann
      Head Global ICT

    • Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted

      "We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."

      Manfred Heger

      Manfred Heger

    • Why Performance Matters

    • Inventory management with Jira and Confluence from Atlassian

    • catworkx extension for the R4J app: Automated creation of requirement structures for new Jira projects

    • Integrated Project and User Portal (IPUP)

    • Centralized management of IT system problems: catworkx creates a connection between Jira and Statuspage

    • Improved performance and stability of Atlassian environments through catworkx root cause analyses

    • Problem Management with Jira Software from Atlassian

    • The path to greater transparency in IT with Jira Software

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    How does Jira Service Management support ITIL 4 standards?

    JSM is PinkVERIFY™ certified for ITIL 4. We help you implement out-of-the-box or custom practices for Incident, Problem, Change, and Request Management.

    Can catworkx help us transition from legacy tools like ServiceNow?

    Yes. We specialize in high-velocity migrations from legacy ITSM tools, ensuring your data, historical tickets, and workflows are successfully mapped to the Atlassian ecosystem.

    Can we automate our Change Management approvals?

    Yes. We design automated approval workflows based on risk levels, integrating with your CI/CD pipelines to ensure agility without compromising governance.

    How do you handle SLA management for large organizations?

    We configure advanced SLA calendars and automated escalations to ensure your support teams meet internal and external commitments across different time zones.

    Do you provide customized training for our Service Desk agents?

    Yes. We offer tailored training sessions for both administrators and agents to ensure high adoption rates and efficient use of the new ITSM processes.

    How long does a typical ITSM implementation take with catworkx?

    While it depends on complexity, our "High Velocity" approach typically delivers a fully functional, ITIL-aligned Service Desk in weeks, not months.

    Can we integrate our CMDB / Assets with the Service Desk?

    Yes, it’s one of our core strengths. We link your asset inventory directly to tickets, providing agents with full context for faster incident resolution.

    Why choose a Platinum Solution Partner for our ITSM project?

    Being a Platinum Partner and Global Award Winner means catworkx has the highest level of technical expertise and direct access to Atlassian’s specialized support and product teams.
    Free ITSM assessment service