TIMETOACT simplifies cross-departmental collaboration in C&A across the Atlassian product line.
The software landscape in companies has grown over the years. Tools and systems are purchased as needed, and they are neither coordinated with each other nor well-integrated. The result is frustration, poor usability, and extended support paths. To homogenize the toolchain, TIMETOACT replaced two independent ticket systems with the Atlassian product range for C&A Services GmbH & Co. By taking the step into the enterprise cloud, the fashion retailer is setting an exclamation mark in cross-departmental and cross-location digital collaboration. Reference as PDF |
- Ulrich Ohlwein, Business Architect, C&A Services GmbH & Co KG |
Efficient collaboration between different specialized departments requires a software landscape that meets requirements and is coordinated with one another. The smooth interaction of different tools and processes is the be-all and end-all here, especially if the processing of tickets has to work across locations and departments. At the fashion retailer C&A Services GmbH & Co KG, the software landscape had grown historically, and therefore, three ticket systems (Valuemation, Mantis, and Jira) were in use. Inadequate interfaces and poor usability, especially in the service desk tool, led to high dissatisfaction among users. A new tool was needed that could reconcile all requirements.
Atlassian offers a wide range of products for successful interdisciplinary collaboration - from service management to project planning and knowledge sharing. Atlassian Jira was already in use and established at C&A. When deciding to rely on Atlassian for this project, the extensive interface, user-friendliness, and breadth of application options were particularly helpful.
Core requirement:The core requirement was replacing two tools with the Atlassian product system. These were to offer simple and intuitive usability, quick and easy support channels, and optimal interface options. |
- Ulrich Ohlwein, Business Architect, C&A Services GmbH & Co KG |
In June 2019, an initial pre-study was carried out to determine the feasibility of migrating from Valuemation and Mantis to Jira. The "Moving to Jira" project was then launched in September 2020 with the support of TIMETOACT. The project was divided into five key milestones:
Further Optimization and Advice in Line With Requirements
Despite several project interruptions, the move of Jira Service Management and Confluence to the Standard Cloud was successfully completed in mid-2021. Jira Software was moved to the Enterprise Cloud at the beginning of January 2022. With the three Atlassian products, the requirements for user-friendly usability, good interfaces, and simple support channels were implemented.
The complete replacement of Mantis is still pending. TIMETOACT will continue to support and advise the fashion retailer on its transition to the Atlassian Cloud as part of the implementation of the growing requirements in license management, automated tests of the cloud releases, and small optimizations.