AI in service management: New data separates hype vs reality | Webinar

AI is reshaping the world of work. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. Join us for a panel discussion on the actionable insights from our State of AI in Service Management Report 2024. You’ll hear from Atlassian customer Thumbtack about their successful AI implementation and from Atlassian product experts about the future of AI-powered service management.

The buzz around AI is undeniable, but how is it truly impacting service management teams? According to our State of AI in Service Management report, 88% of organizations already use AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well aware of the growing value and necessity, they also hesitate—72% expressed worries about AI tool security, while other concerns include the need for upskilling or measuring ROI.

Join the discussion with Atlassian Product Managers for AI and Jira Service Management and Atlassian customer and industry leader, Thumbtack, to learn:

• How Thumbtack successfully harnessed AI to streamline their service operations and save a remarkable 180 hours per month! You’ll hear about their journey and gain practical insights to apply to your own organization
• Data-backed insights from the report on how to use AI to improve customer satisfaction, make data-driven decisions, and boost efficiency
• How to address the real challenges you may face in AI adoption, from data privacy concerns to the need for upskilling
• Atlassian’s vision for the future of AI-powered service management and it’s ability to drive real business value