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Atlassian Intelligence in Confluence

Enhance communication, extract valuable insights, and eliminate repetitive tasks with the cutting-edge Atlassian Intelligence available in Confluence Cloud.

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Improve communication

Turn messy notes into polished strategy documents, engaging presentations, and impactful campaign blueprints.

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Glean insights

Find contextual, reliable information, and quickly define company-specific jargon and acronyms.

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Work on what matters

Summarize extensive content and managing recurring actions using rule-based automation.

 

 

 

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Summarize pages and blogs

Save time and get the details you need to do your work faster by generating a quick summary of a Confluence page or blog with Atlassian Intelligence.

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Search Answers (beta)

Find the information you need fast. Confluence understands the types of questions you would ask a teammate, and answers them instantly.

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Define Terms (beta)

Offer users clear definitions of company-specific terms, acronyms, project names, or statuses directly on a Confluence page.

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Generate & improve content

Create fresh content like strategy pages and project summaries effortlessly. Enhance the tone, refine the writing, and simplify technical information for better team comprehension.

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Improve writing 

Atlassian Intelligence's improve writing feature helps agents by offering suggestions for grammar, word choice, and formatting, along with explanations for each suggestion.

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Create automations

Easily create automation rules by simply describing what you wish to automate, and let Atlassian Intelligence handle all the heavy lifting by creating the rule for you.

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Atlassian Intelligence in Jira Service Management

Enhance your service management with Atlassian Intelligence. Use generative AI to boost productivity and teamwork for support and operations teams. Quickly manage and resolve tickets and incidents, freeing up your team to focus on important tasks.

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  • AUTOMATE
  • ACCELERATE
  • OPTIMIZE
  • RESOLVE

AUTOMATE

AUTOMATE

Deflect requests and reduce ticket volume

Ensure uninterrupted support with the Jira Service Management virtual agent. Streamline routine support tasks and answer user questions using AI-driven responses from your knowledge base.

Atlassian Intelligence-Automate

ACCELERATE

ACCELERATE

Triage incidents and respond faster

Speed up agent tasks from start to finish. Use AI to help prioritize, assign, and manage tickets. Summarize ticket details and comments to keep everyone informed, and refine your writing for quick, clear communication.

Atlassian Intelligence-Automate

OPTIMIZE

OPTIMIZE

Streamline service desk setup

Quickly set up and customize your service desk to fit your team's specific needs. Enable teams to create their own projects using AI-driven configuration and easily develop advanced automations with natural language.

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RESOLVE

RESOLVE

Detect, prevent, and resolve incidents faster

Speed up incident management with AIOps. Focus on important alerts, involve the right people quickly, and automate actions for swift solutions.

Atlassian Intelligence-Automate

Intelligent ITSM features

Jira Service Management integrates advanced machine learning and smart features throughout its platform.

 

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Similar incidents

Identify and organize similar incidents for quick assignment and resolution.

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Similar requests

Identify and organize similar requests for quick and effective handling.

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Agent assignment

Automatically direct issues to the appropriate people.

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Smart triaging

Automatically sort and rank incidents using historical data.

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Help center search

Find helpful resources and service desks while searching the help center.

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Virtual service agent intents

Enhance conversations with virtual agents that get better over time.

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Relevant articles

Display relevant knowledge articles based on previous work and user activity.

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Smart mentions

Suggest tagging users in comments based on past interactions.

Boost your service operations with AI

Atlassian recognizes the impact AI can have on service management, improving efficiency and enhancing customer experiences. Check out their in-depth report on the current state of AI in service management to get valuable insights on improving decision-making, customer service, and productivity with artificial intelligence.

LEARN MORE

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Atlassian Intelligence and Rovo:

Your essential AI teammate

Atlassian Intelligence and Rovo bring the power of artificial intelligence into Atlassian’s cloud products to deliver a personalized AI experience tailored to you, your teams, and your workflows. Built with Atlassian's Responsible Technology Principles in mind, these features handle your data responsibly.

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Find

Rovo swiftly finds the information you need from all your Atlassian and connected SaaS apps, anytime and anywhere.

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Learn

Rovo Chat and other tools provide teams with precise answers to achieve their goals.

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Act

Rovo Agents assist teams in tackling complex issues, speeding up decisions, and managing routine tasks with expert knowledge and actions.

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Atlassian Intelligence in Bitbucket

Make the important things easier with Atlassian Intelligence. Increase developer productivity and happiness with generative AI features built into Bitbucket Premium.

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Accelerate code review cycles

Create pull request descriptions automatically using information from code changes and commit messages.

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Write faster with greater clarity

Use AI to refine comment tone and style, freeing up reviewers to focus on important changes.

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Atlassian Intelligence in Trello

Enhance Trello card descriptions and comments effortlessly with AI-driven content generation, grammar correction, and brainstorming.

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Loom AI

Loom AI helps you create clearer, faster, and more engaging video messages by enhancing communication with smart automation, summaries, and suggestions—so your message always lands right.

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Instant video summaries

AI-generated summaries let viewers quickly understand the key points of your video without watching the entire thing—perfect for faster alignment and decision-making.

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Auto Titles & Chapters

Loom automatically adds a relevant title and timestamps with chapters, so it's easier for your audience to navigate and find what matters most.

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Filler word cleanup & polishing

AI helps remove “uhs,” “ums,” and other filler words, keeping your delivery sharp and professional—without reshooting.

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Transcript & smart search

Get accurate transcripts and use AI-powered search to instantly locate specific topics, quotes, or actions discussed in your videos.

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Atlassian Intelligence handles your data responsibly

Built with our Responsible Technology Principles in mind, Atlassian Intelligence brings the power and magic of AI into Atlassian’s secure platform.

 

Admins are in control

Admins can control where Atlassian Intelligence is available and opt-out at any time.

Data is private by design

Atlassian Intelligence is designed to ensure everything confidential remains confidential, and that all existing user permissions are respected.

Use Atlassian Intelligence for...

From project management to marketing, Atlassian Intelligence powers every part of your business. Automate repetitive work, speed up decision-making, and cut costs — all while keeping your teams in sync and your goals on track.

 

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Project Management

Atlassian tools can be used for all business processes. Modernize your project management and support a new quality for your projects.
Project Management
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IT Service Management

ITSM is at the heart of enterprise modernization. With the increasing availability of software-enabled services, IT service teams can deliver value faster to employees and teams across the enterprise.
IT Service Management
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Learning Management System (LMS)

Store, track, and organize information and share these training resources with your customers and employees - regardless of time or location.
Learning Management System (LMS)
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Enterprise Wiki

Keep your team involved! With most organizations having some portion of their team in different locations, collaboration is crucial to get the job done, and done well. Whether it's collaborating on a ...
Enterprise Wiki
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Collaboration

Create, organize and collaborate from virtually anywhere in one place. Many organizations like to talk a lot about how collaboration drives innovation. But when it comes to actually building ...
Collaboration
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Marketing

Jira and Confluence form an excellent basis for mapping your marketing processes and bringing them into line with other processes in your company.
Marketing
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Knowledge Management

Atlassian provides best-in-class tools for effective knowledge management and improved enterprise collaboration. Atlassian helps your team stay connected and complete tasks faster - collaborating on ...
Knowledge Management
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Work Management

Make use of your Atlassian Tools - For CRM, Marketing, HR and all other processes in your business
Work Management
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AI Integrations

The integration of AI into platforms like Jira, Confluence, and SAP offers transformative benefits beyond chatbots and virtual assistants. AI automates tasks, enhances data visibility, and fosters ...
AI Integrations
Want to streamline your operations and enhance team collaboration but don't know where to start? Let's talk about your needs and points we can improve right now!
Clara Beck
Atlassian Products, Licensing, Consulting

Ready to turn on Atlassian Intelligence?

Our team of experts helps you set up Atlassian Intelligence across your Atlassian tools. Get started today

The initial consultation is non-binding and free of charge.