Upcoming Webinar: AI for service demo + customer case study

We’re excited to invite you to join us for an insightful webinar hosted by Atlassian: “Deep Dive: AI for Service – Demo + Customer Case Study”. Whether you’re an ITSM leader, service-desk manager, or part of a solution delivery team looking to embrace AI-powered service management, this session has a lot to offer.

Key Insights

First, you’ll get a live demonstration of how AI is being integrated into Atlassian’s service-management ecosystem, including Jira Service Management, the new Customer Service Management app, Assets, and the Rovo agent platform.

Then, you’ll hear direct from one of their customer teams about their journey: the challenges they faced, how they overcame them, the AI features they rely on most, and how they’ve created business value and sped up innovation.

The session concludes with a live Q&A, where you’ll have the opportunity to ask questions of Atlassian product experts.

Who’s speaking

Sushant Koshy – Senior Product Manager, ITSM at Atlassian. He specialises in AI-powered solutions for service teams, focusing on improving both agent experience and employee service outcomes.

(Plus, a featured customer speaker whose story will bring real insight into how AI is being applied in practice.)

Why it matters (and why you should attend)

Modern service teams are under pressure to deliver faster, with higher quality, and with fewer resources. AI is no longer just a buzzword—it’s becoming a real differentiator. This webinar will help you:

✅View concrete, product-level demos of how AI is transforming service workflows.

✅Understand real-world challenges and how teams are adapting, so you can position your own strategy more effectively.

✅Get your questions answered by those building the solutions.

If you’re working in service management, enterprise services, or IT operations, this is a value-packed session.