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    Master your IT Infrastructure with the Intelligent Jira Assets CMDB.

     

    Gain 360° visibility of your assets, manage complex dependencies, and automate discovery. We help enterprise organizations build scalable ITSM and Asset Management solutions that actually work.

    Get your free CMDB Architecture Check
    Atlassian Platinum Solution Partner Enterprise – catworkx
    Atlassian High Velocity Service Management Award Winner 2024–2025 – catworkx Platinum Solution Partner ITIL Foundation Certified Partner – catworkx partner-badge-silver Red Hat Certified Partner – catworkx Scrum.org Certified Partner – catworkx Appfire Red Hot Partner – catworkx Atlassian Best in Customer Retention Award – catworkx
    Atlassian Cloud Migration Specialization – catworkx Platinum Solution Partner Atlassian Service Management Specialization – catworkx Platinum Solution Partner Atlassian Enterprise Strategy and Planning Specialization – catworkx Platinum Solution Partner Atlassian badge Software EMEA Atlassian badge Cloud AMER Atlassian badge ITSM AMER
    TRUSTED BY 1,400+ ENTERPRISES TO MASTER INFRASTRUCTURE VISIBILITY

     

    The catworkx approach to Asset Management

     
     
    Interactive IT infrastructure dependency mapping and object schema design in Jira Assets - catworkx.

     

    Visual Dependency Mapping & Jira Assets Architecture

     

    • Understand the ripple effect of any change before it happens.

    • Expertly designed data structures for servers, apps, and network nodes.

    • Visualize complex relationships between IT components and business services.

     

    Automated IT asset discovery and external API integration workflow for real-time CMDB synchronization.

     

    Jira CMDB Integration & Automated Discovery

     

    • Implement Atlassian Discovery to automate hardware and software detection.

    • Seamlessly integrate cloud assets (AWS, Azure) and external databases.

    • Ensure your CMDB stays synchronized and actionable without human error.

     

    Software license compliance and IT asset lifecycle management with secure enterprise governance standards.

     

    Full Lifecycle & Asset Compliance

     

    • Track usage efficiently to avoid overspending and shelfware.

    • Maintain full GDPR/ISO history for your entire infrastructure.

    • Standardize asset onboarding, maintenance, and disposal workflows.

     

     Why are leading companies switching from ServiceNow to JSM?

     

     

    Feature Comparison
    JSM
    Servicenow
    CONFIGURATION No-code / Easy & Straightforward Requires JavaScript expertise
    PRICING Transparent & Value-based
    		 Opaque / High maintenance & Licensing costs
    DEVOPS SYNC Native (Jira Software & Assets integration) Requires complex bridges & expensive connectors.

    High-Velocity AI: Weeks, Not Months

     

           $2.0M+

                   Cost savings over 3 years

    45%

    Faster incident Resolution (MTTR)

    85%

    Faster Agent Adoption Rate

    Success Stories: Mastering Infrastructure Visibility

    • Software AG improved security, scalability, and speed company-wide by migrating to Atlassian Cloud Enterprise

      "We trust Atlassian to take care of security, availability, and scalability, freeing up time for us to focus on more strategic topics. Moving to the cl..."

      Radoslav Danchev

      Radoslav Danchev
      VP of Collaboration, Workplace, and Support, Software AG

    • Transforming IT Support with Teams, Jira, yasoon & catworkx

      "This is no longer just IT support — it’s a platform for broader process automation."

      Boris Linden
      mobilezone

    • JSM solution for maximum customer and service orientation

      "catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consultin..."

      Torsten Macht

      Torsten Macht
      System Engineer – Applications

    • New Service Portal for Effective Work of 95 Studios (FitX)

      "It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the c..."

      Tina Wichmann
      Team Lead Application Management

    • Büchi Labortechnik AG: Successful migration to the cloud

      "The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the..."

      Reto Hossmann

      Reto Hossmann
      Head Global ICT

    • Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted

      "We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."

      Manfred Heger

      Manfred Heger

    • Why Performance Matters

    • Inventory management with Jira and Confluence from Atlassian

    • catworkx extension for the R4J app: Automated creation of requirement structures for new Jira projects

    • Integrated Project and User Portal (IPUP)

    • Centralized management of IT system problems: catworkx creates a connection between Jira and Statuspage

    • Improved performance and stability of Atlassian environments through catworkx root cause analyses

    • Problem Management with Jira Software from Atlassian

    • The path to greater transparency in IT with Jira Software

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    What is the difference between Insight and Jira Assets?

    Assets is the official evolution of Insight, now natively built into Jira Service Management Premium and Enterprise. It provides the same powerful object-oriented CMDB capabilities.

    Can we automate asset discovery in our network?

    We implement Atlassian Discovery and third-party scanners to automatically populate your CMDB with hardware, software, and cloud resources, keeping your data accurate.

    Does catworkx support integration with AWS, Azure, or SCCM?

    Absolutely. We specialize in building secure API connectors to synchronize your existing infrastructure data directly into Jira Assets for a single source of truth.

    How do you handle complex dependency mapping?

    We design visual object schemas that map relationships between assets (e.g., which server hosts which app), enabling instant impact analysis during incidents or changes.

    Can we manage software licenses and contract renewals?

    Yes. We build custom schemas to track license keys, expiration dates, and costs, with automated alerts to ensure compliance and optimize your IT spend.

    Is it possible to link Assets to Jira Service Management tickets?

    That is our core approach. By linking assets to tickets, your agents get full context of the affected hardware or software, reducing Mean Time to Repair (MTTR).

    How do you ensure data residency and GDPR compliance?

    As a Platinum Partner, we configure Jira Assets to meet strict enterprise security standards, whether you are on Atlassian Cloud or Data Center.

    Can we track non-IT assets like facilities or mobile devices?

    Yes. The flexibility of Jira Assets allows us to design schemas for any physical or digital object, from office equipment to fleet management.

    Why choose catworkx for our CMDB implementation?

    Building a CMDB is about architecture, not just tools. Our Platinum expertise ensures a scalable data model that grows with your enterprise infrastructure.

    Free Atlassian Cloud migration assessment service