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    Jira Service Management Consulting from an Atlassian ITSM Partner

     

    No out-of-the-box setups. We design, implement, and optimize Jira Service Management for enterprises where complexity is the baseline.

     

     

    Get Your Free Initial Consultation No Strings Attached
    Atlassian Platinum Solution Partner Enterprise – catworkx
    Atlassian High Velocity Service Management Award Winner 2024–2025 – catworkx Platinum Solution Partner ITIL Foundation Certified Partner – catworkx partner-badge-silver Red Hat Certified Partner – catworkx Scrum.org Certified Partner – catworkx Appfire Red Hot Partner – catworkx Atlassian Best in Customer Retention Award – catworkx
    Atlassian Cloud Migration Specialization – catworkx Platinum Solution Partner Atlassian Service Management Specialization – catworkx Platinum Solution Partner Atlassian Enterprise Strategy and Planning Specialization – catworkx Platinum Solution Partner Atlassian badge Software EMEA Atlassian badge Cloud AMER Atlassian badge ITSM AMER
    Trusted by 1,400+ enterprise and global organizations 

     

     

    If any of this sounds familiar, we should talk

     

     

     

    icons8-warning"Our JSM instance was set up years ago, nobody knows how it really works"

    Broken automations, undocumented workflows, and permissions nobody dares to touch

     

    icons8-update-left-rotation-1 1"We're still on ServiceNow but the cost and complexity is killing us"

    Opaque licensing, months-long implementations, and JavaScript required for every configuration change

     

    icons8-maintenance (1)"We implemented JSM ourselves and it's not working as expected"

    No ITIL architecture, misconfigured SLAs, and agents who bypass the tool entirely

     

    icons8-puzzle"Our ITSM only works for IT, the rest of the business is still on email"

    HR, Legal, Facilities, every department runs on inboxes and spreadsheets

     

    Enterprise and upper mid-market organizations see the greatest impact.

    Everything your enterprise service desk needs, built in from day one

    CWX illustration-Service management

     

    Self-service portal

     

    Branded customer portal with context-specific request forms and grouped services

     

    CWX illustration-Service Management

     

    IT support automations 

     

    Pre-configured automation rules for ticket routing, SLA escalations and approvals

     

    CWX illustration-Enhanced JSM Ticket Processing

     

    Incident & request management

     

    Customizable forms, priority schemas and real-time alerts before SLAs breach

     

    CWX illustration - Automated anomaly detection

     

    Problem management

     

    Root-cause analysis linked to incidents and integration with dev tools

     

    CWX illustration-Scrum

     

    Change management

     

    Automated approvals, risk assessments and service dependency mapping

     

    CWX illustration-Uncover hidden opportunities

     

    Knowledge management 

     

    Confluence integration surfaces relevant articles during ticket submission

     

    CWX illustration-Attlassian Integrations

     

    Slack & Teams integration

     

    Messages convert directly to JSM tickets with conversational ticketing

     

    CWX illustration-SLA and Queues

     

    SLA dashboards & reporting

     

    Real-time SLA/OLA tracking, MTTR reports and role-based dashboards

     

     Why are leading companies switching from ServiceNow to JSM?

     

    Feature Comparison
    JSM
    Servicenow
    IMPLEMENTATION  Under 2 months 5 to 18 months
    CONFIGURATION No-code / Easy & Straightforward Requires JavaScript expertise
    LEARNING CURVE Low / User-friendly interface High / Steep & complex
    PRICING Transparent / Tier-based Opaque / Custom undisclosed
    DEVOPS SYNC Native (Jira Software integration) Requires extra config & tools
       AGILITY Designed for High-Velocity teams Built for rigid Legacy processes

    High-Velocity AI: Weeks, Not Months

     

           $2.0M+

                   Cost savings over 3 years

    45%

    Faster incident Resolution

    85%

    Agent Adoption Rate

     

    Success Stories : High-Impact ITSM Atlassian Transformations

     

    • Transforming IT Support with Teams, Jira, yasoon & catworkx

      "This is no longer just IT support — it’s a platform for broader process automation."

      Boris Linden
      mobilezone

    • Collaboration and innovation: FLYERALARM relies on Atlassian Cloud

      "The Atlassian tools, especially Jira, have played a key role in helping the various FLYERALARM teams work more closely together."

      Ben Verberkt
      Programm Master IT Governance & Enterprise Application

    • Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud

      "Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the e..."

      Marc Hoffmüller
      Digital Department Administrative Digitisation Service

    • Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations

      "catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digi..."

      Tobias Dieckmann

      Tobias Dieckmann
      Senior Manager IT Demand Management

    • New Service Portal for Effective Work of 95 Studios (FitX)

      "It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the c..."

      Tina Wichmann
      Team Lead Application Management

    • Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted

      "We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."

      Manfred Heger

      Manfred Heger

    • Why Performance Matters

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    What happens during my Free Jira ITSM Consultation?

    We start with a 30-minute call to understand your current ITSM setup, pain points, and goals. From there, our certified JSM experts will outline a clear action plan — whether that's a full implementation, a migration from ServiceNow, or an optimization of your existing instance. No sales pitch, no strings attached.

    Why choose a Platinum Atlassian Partner for JSM implementation?

    Platinum is the highest tier in the Atlassian partner program — fewer than 1% of partners reach it. It means our team has proven expertise, certified specialists, and a track record of delivering complex ITSM projects at enterprise scale. With 1,400+ projects delivered globally, you're not our first rodeo.

    Can you migrate our organization from ServiceNow to JSM?

    Yes — and we've done it before. We handle the full migration process: mapping your existing workflows, recreating them in JSM, migrating historical data, and training your team. We make sure nothing gets lost and your service desk is operational from day one.

    How long does a JSM implementation typically take?

    A standard JSM implementation takes 4 to 8 weeks depending on complexity. Enterprise environments with multiple teams, integrations, and custom workflows may take longer. Unlike ServiceNow, JSM doesn't require months of configuration — and we've built processes that get you live faster without cutting corners.

    Do you provide post-implementation support and ITSM optimization?

    Yes. Our relationship doesn't end at go-live. We offer managed services, ongoing optimization, SLA tuning, automation improvements, and training for your team. As your organization grows, we make sure your JSM setup grows with it.
    Jira and Atlassian consulting services – tailored implementation, optimization and support