The State of AI in Service Management: Transforming Today's Teams

Written by Atlassian | Aug 27, 2025 12:14:31 PM

AI is no longer just a buzzword—it's transforming the way service management teams work every day. Atlassian's latest State of AI in Service Management report shows that 88% of organizations are already using AI. To help you explore what this means in practice, we've gathered key resources in one place, including the new Atlassian guide "AI-powered service management is here" and webinar "What's new in Jira Service Management."

The Future of AI-Powered Service Management Is Here

88% of organizations are already using AI to transform their service operations. From faster ticket resolution and smarter self-service to AI-driven IT operations and HR support, the shift is happening now. See how Jira Service Management helps teams deliver higher velocity, greater efficiency, and better customer experiences.

DOWNLOAD THE WHITEPAPER

Unlock high-velocity teams with AI in service management

AI is helping organizations streamline operations, improve efficiency, and deliver better customer experiences. Bring Dev, IT, and business teams together on one AI-powered platform to create faster, smarter service.

With Atlassian service management solution and integrated toolset, you can seamlessly incorporate AI-powered features into your workflows to:

Accelerate the resolution of alerts and incidents with AIOps capabilities — seamlessly connect Jira Service Management with Compass and leverage AI across the entire incident lifecycle for faster outcomes.

Enhance employee experiences with AI-driven virtual Service Agents, automated knowledge article generation, and advanced features tailored for HR teams—from pre-built templates to comprehensive help centers.

Boost productivity and collaboration across all teams with scalable service management solutions.

And much, much more!

Smarter ITSM, powered by AI

AI empowers support and operations teams to proactively anticipate issues, recommend next steps, and automate resolutions — transforming insights into effective actions.

Atlassian’s State of AI in Service Management

The latest edition of Atlassian’s report provides strategic guidance for organizations embracing AI in a fast-changing landscape. Discover how AI elevates customer satisfaction, enables data-driven decision-making, and increases workforce efficiency by up to 78%.

DOWNLOAD THE REPORT

Guide: AI-powered Service Management is here

Your support teams deserve intelligent support, too. Discover how AI can transform operations across every department — Ops, Dev, HR, and more — by downloading this comprehensive guide to the latest advancements in AI-powered capabilities.

DOWNLOAD THE GUIDE

Webinar: What’s new in Jira Service Management

Get the latest on Jira Service Management—AI-powered support, advanced AIOps, and integrated collaboration for Dev, IT, and business teams.

WATCH THE WEBINAR

More resources about AI-powered Jira Service Management

View full post