Atlassian recognizes that Artificial Intelligence (AI) is rapidly transforming service management across industries, ushering in new opportunities for enhanced efficiency, improved customer experiences, and innovative business operations. To better understand this evolving landscape, Atlassian commissioned CITE Research to conduct a comprehensive survey of 500 professionals across IT Ops, R&D, HR, Customer Service, and other business functions in August 2024. This report presents key findings on the current state of AI adoption in service management and offers valuable insights for organizations looking to advance their AI initiatives.
Delving into the detailed findings, you’ll discover how organizations leverage AI capabilities, the perceived importance of different AI applications, and how AI reshapes service management processes and outcomes. Whether you’re just beginning your AI journey or looking to optimize your existing implementations, this report offers valuable insights to help guide your strategy in this exciting and rapidly evolving field.