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      The State of AI in Service Management: Transforming Today's Teams

      [IT Service Management], [Enterprise Service Management], [Jira Service Management], [IT & Software Teams], [Service & Support Teams], [DevOps], [HR], [IT Service Management & CMDB], [Service Management], [Agile & DevOps], [Service Teams], [ITSM]

      AI is no longer just a buzzword—it's transforming the way service management teams work every day. Atlassian's latest State of AI in Service Management report shows that 88% of organizations are already using AI. To help you explore what this means in practice, we've gathered key resources in one place, including the new Atlassian guide "AI-powered service management is here" and webinar "What's new in Jira Service Management."

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      Frame_2087325802_1-1The Future of AI-Powered Service Management Is Here

      88% of organizations are already using AI to transform their service operations. From faster ticket resolution and smarter self-service to AI-driven IT operations and HR support, the shift is happening now. See how Jira Service Management helps teams deliver higher velocity, greater efficiency, and better customer experiences.

      DOWNLOAD THE WHITEPAPER

       

      Unlock high-velocity teams with AI in service management

      AI is helping organizations streamline operations, improve efficiency, and deliver better customer experiences. Bring Dev, IT, and business teams together on one AI-powered platform to create faster, smarter service. 

       

      The business case for AI in service management

       

      With Atlassian service management solution and integrated toolset, you can seamlessly incorporate AI-powered features into your workflows to:

      061824_Spot_Illustration_Library_speed_spot-1Accelerate the resolution of alerts and incidents with AIOps capabilities — seamlessly connect Jira Service Management with Compass and leverage AI across the entire incident lifecycle for faster outcomes.

      New_ProjectEnhance employee experiences with AI-driven virtual Service Agents, automated knowledge article generation, and advanced features tailored for HR teams—from pre-built templates to comprehensive help centers.

      New_Project_1Boost productivity and collaboration across all teams with scalable service management solutions.

      And much, much more!

       

       

      Smarter ITSM, powered by AI

      AI empowers support and operations teams to proactively anticipate issues, recommend next steps, and automate resolutions — transforming insights into effective actions.

       

      AI is already making an impact

      Accelerate value delivery

      Customize Jira Service Management to fit your organization — without the overhead of legacy ITSM systems. Launch quickly and fine-tune your service desk for the specific needs of your teams. Enable every department to create tailored projects with AI-assisted configuration, leveraging natural language for fast, intuitive automation setup. Expand at your own pace using flexible templates, dynamic forms, and smart project configuration driven by AI.

       

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      Atlassian’s State of AI in Service Management

      The latest edition of Atlassian’s report provides strategic guidance for organizations embracing AI in a fast-changing landscape. Discover how AI elevates customer satisfaction, enables data-driven decision-making, and increases workforce efficiency by up to 78%.

      DOWNLOAD THE REPORT

      Enable organization-wide service excellence

      Service management extends beyond IT —empower teams throughout your business, including HR, Legal, and Facilities, to simplify request handling, unify knowledge resources, and operate on their own terms.

      Deliver consistent, responsive support around the clock with virtual service agents that automate routine inquiries and leverage AI-generated answers directly from your knowledge base.

       

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      Guide: AI-powered Service Management is here

      Your support teams deserve intelligent support, too. Discover how AI can transform operations across every department — Ops, Dev, HR, and more — by downloading this comprehensive guide to the latest advancements in AI-powered capabilities.

      DOWNLOAD THE GUIDE

      Accelerate Dev and Ops

      Unite Dev and Ops teams on a unified, AI-powered platform to drive seamless collaboration across changes, incidents, and service requests — while maintaining robust risk management. Streamline agent workflows from triage through resolution with AI-driven recommendations for ticket prioritization, assignment, and intervention. Instantly summarize tickets and elevate communication quality for faster, clearer responses.

       

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      Webinar: What’s new in Jira Service Management

      Get the latest on Jira Service Management—AI-powered support, advanced AIOps, and integrated collaboration for Dev, IT, and business teams.

      WATCH THE WEBINAR

       

      More resources about AI-powered Jira Service Management

       

      AI is here — and transforming service management today

      Whether you’re beginning your AI journey or optimizing current strategies, we’ll help you stay ahead in this evolving landscape.

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