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    Expert support for Jira & Atlassian: backed by a Platinum Partner

     

    Comprehensive Support Services for Cloud, Server and Data Center

    Initial consultation with no commitment

    Resolve issues, optimize your instance, and get assistance from an Atlassian Platinum Partner

    Fast support for Jira and the Atlassian ecosystem

    🏆 ITSM Atlassian Solution Partner of the Year 2024–2025

    Request immediate support for Jira & Atlassian. No commitment.
    Atlassian Platinum Solution Partner Enterprise – catworkx
    Atlassian High Velocity Service Management Award Winner 2024–2025 – catworkx Platinum Solution Partner ITIL Foundation Certified Partner – catworkx partner-badge-silver Red Hat Certified Partner – catworkx Scrum.org Certified Partner – catworkx Appfire Red Hot Partner – catworkx Atlassian Best in Customer Retention Award – catworkx
    Atlassian Cloud Migration Specialization – catworkx Platinum Solution Partner Atlassian Service Management Specialization – catworkx Platinum Solution Partner Atlassian Enterprise Strategy and Planning Specialization – catworkx Platinum Solution Partner Atlassian badge Software EMEA Atlassian badge Cloud AMER Atlassian badge ITSM AMER
    catworkx is currently trusted by  1,400+ companies, from startups to enterprise businesses.

    Why choose us for your Atlassian Support?

    As Atlassian Partner of the Year 2024-2025, we provide a level of expertise and service that others can’t match. From basic support to complex system optimizations, our team is committed to delivering customized, efficient, and scalable solutions to meet your specific business needs.

    catworkx has a wide range of support options available

    Jira and Atlassian 1st and 2nd level support services

    1st and 2nd Level Support

    Fast resolution of everyday issues and complex problems

    24/7 Atlassian and Jira support services for enterprise teams

    24/7 Support Availability

    Round-the-clock support for your Atlassian tools

    Proactive Jira and Atlassian system maintenance and support services

    Proactive Maintenance and System Care

    Proactive maintenance to keep systems healthy

    Onsite and remote Atlassian administration and Jira support services

    Onsite Administration & Remote Support

    Flexible support, on-site or remote, using the right tools for your needs

    Jira service management and incident process optimization support

    Customized SLAs

    Tailored SLAs to guarantee timely response and ongoing support

    Jira service management and incident process optimization support

    Process Management

    Clear frameworks for efficient Incident and Change Management.

    This is how we support our clients

    • Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations

      "catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digi..."

      Tobias Dieckmann

      Tobias Dieckmann
      Senior Manager IT Demand Management

    • "We were looking for a future-proof solution - with catworkx, we found it in the Atlassian products"

      Markus Gehrmann

      Markus Gehrmann
      Fyber COO

    • JSM solution for maximum customer and service orientation

      "catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consultin..."

      Torsten Macht

      Torsten Macht
      System Engineer – Applications

    • "I am incredibly impressed with both the product and the support team at catworkx for this app STAGIL Assets - Advanced Links."

      Brian Kohler

      Brian Kohler
      Demand Digitization Leader

    • "We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."

      Nina Schmidt

      Nina Schmidt
      Head of Project and Process Management

    • "For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian pr..."

      Thorsten Wirkner

      Thorsten Wirkner
      Senior Digital IT Manager

    • More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud

      "We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new fea..."

      Johannes Nazarov

      Johannes Nazarov
      Application Manager

    • Seamless migration from on-premises to the Atlassian cloud at Oetiker

      "It was the most seamless migration I've ever been a part of. catworkx's support and expertise were top notch and helped us achieve our goal ..."

      Marcin Storoz

      Marcin Storoz

    • After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage

    • Topmotive – customer relationship management with Jira and Confluence

      " The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginnin..."

      Karsten Weigel

      Karsten Weigel

    • Why Performance Matters

    • Inventory management with Jira and Confluence from Atlassian

    • Manage vacation, sick leave, and absences with Jira

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    What is included in the Free Consultation?

    Our free consultation includes a detailed assessment of your current Atlassian setup, tailored recommendations for optimizing your environment, and an overview of the support services we offer, with no obligation to proceed.

    Do you offer support for all Atlassian products?

    Yes, we provide support for all Atlassian tools, including Jira Software, Confluence, Jira Service Management, Bitbucket, and Trello, along with expert guidance for migrations, customizations, and integrations.

    How quickly will I receive a response to my support request?

    Response times depend on your customized SLA. For urgent issues, our 24/7 support ensures you receive immediate attention. We also provide standard and extended SLAs based on your needs.

    Is your support available for both cloud and on-premise solutions?

    Yes, we provide comprehensive support for both Atlassian Cloud and on-premise solutions. Our team ensures your systems are optimized, secure, and performing at their best, regardless of the deployment model.

    What types of support do you provide?

    We offer 1st and 2nd level support, 24/7 availability, remote support, onsite assistance, customized SLAs, and process administration, ensuring all your Atlassian tools are running smoothly and efficiently.

     

    Jira Support Consultation and Customer Assistance – Atlassian Platinum Partner catworkx