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Expert Atlassian Support - Backed by a Platinum Partner

 

check-circle FREE consulting with no obligation 

check-circle Fast help with Jira, Confluence, Bitbucket & Atlassian Tools

check-circle Atlassian Partner of the Year 2024-2025

Talk to a certified expert from an Atlassian Platinum Partner. No commitment required.

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catworkx is currently trusted by  1,400+ companies, from startups to enterprise businesses

References

Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations

"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"

Tobias Dieckmann

Tobias Dieckmann
Senior Manager IT Demand Management

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"We were looking for a future-proof solution - with catworkx, we found it in the Atlassian products"

Markus Gehrmann

Markus Gehrmann
Fyber COO

JSM solution for maximum customer and service orientation

"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."

Torsten Macht

Torsten Macht
System Engineer – Applications

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"I am incredibly impressed with both the product and the support team at catworkx for this app STAGIL Assets - Advanced Links."

Brian Kohler

Brian Kohler
Demand Digitization Leader

"We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."

Nina Schmidt

Nina Schmidt
Head of Project and Process Management

"For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian products."

Thorsten Wirkner

Thorsten Wirkner
Senior Digital IT Manager

More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud

"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."

Johannes Nazarov

Johannes Nazarov
Application Manager

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Seamless migration from on-premises to the Atlassian cloud at Oetiker

"It was the most seamless migration I've ever been a part of. catworkx's support and expertise were top notch and helped us achieve our goal of successfully moving our on-prem environment to the Atlassian Cloud."

Marcin Storoz

Marcin Storoz

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After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage

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Topmotive – customer relationship management with Jira and Confluence

" The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginning."

Karsten Weigel

Karsten Weigel

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Why Performance Matters

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Inventory management with Jira and Confluence from Atlassian

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Manage vacation, sick leave, and absences with Jira

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How quickly does Jira respond? Load simulation provides answers

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catworkx extension for the R4J app: Automated creation of requirement structures for new Jira projects

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Centralized management of IT system problems: catworkx creates a connection between Jira and Statuspage

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Improved performance and stability of Atlassian environments through catworkx root cause analyses

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Problem Management with Jira Software from Atlassian

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The path to greater transparency in IT with Jira Software

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Why choose us for your Atlassian Support?

As Atlassian Partner of the Year 2024-2025, we provide a level of expertise and service that others can’t match. From basic support to complex system optimizations, our team is committed to delivering customized, efficient, and scalable solutions to meet your specific business needs.

catworkx has a wide range of support options available

System support

1st and 2nd Level Support

Assist with daily issues and complex problems.

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24/7 Support Availability

Always available to support your Atlassian tools.

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Reactive Maintenance and Housekeeping

Proactive maintenance to keep systems healthy.

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Onsite Administration & Remote Support

Support on-site or remotely using various tools.

catworkx SLAs

Customized SLAs

Tailored SLAs for timely responses and continuous support.

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Process Administration

Establish frameworks for Incident and Change Management.

20+

 

years of expertise

 

30+

 

branches all over the world

 

2000+

 

satisfied customers

 

What is included in the Free Consultation?

Our free consultation includes a detailed assessment of your current Atlassian setup, tailored recommendations for optimizing your environment, and an overview of the support services we offer, with no obligation to proceed.

Do you offer support for all Atlassian products?

Yes, we provide support for all Atlassian tools, including Jira Software, Confluence, Jira Service Management, Bitbucket, and Trello, along with expert guidance for migrations, customizations, and integrations.

How quickly will I receive a response to my support request?

Response times depend on your customized SLA. For urgent issues, our 24/7 support ensures you receive immediate attention. We also provide standard and extended SLAs based on your needs.

Is your support available for both cloud and on-premise solutions?

Yes, we provide comprehensive support for both Atlassian Cloud and on-premise solutions. Our team ensures your systems are optimized, secure, and performing at their best, regardless of the deployment model.

What types of support do you provide?

We offer 1st and 2nd level support, 24/7 availability, remote support, onsite assistance, customized SLAs, and process administration, ensuring all your Atlassian tools are running smoothly and efficiently.