Have you ever considered knowledge management as another strategic asset whose impact can be on par with service management, agile, and DevOps? By improving just this, you can reduce your employees' time spent by 20-30%, minimize their workload, and make onboarding easier. Want to know how you can achieve this? Let's look at 8 common problems and 4 products that can solve them in one fell swoop.
Knowledge management is the process of capturing, organizing, sharing, and leveraging information to improve decision-making and work efficiency. This involves several core tasks aimed at managing information effectively:
In reality, things are not so simple when it comes to knowledge management across an organization that includes many different teams. The most common challenges here are:
⚠️Information silos: Teams store knowledge in separate spaces, leading to a lack of visibility and access.
⚠️Poor knowledge accessibility: Information is scattered, outdated, or hard to find.
⚠️Lack of engagement & adoption: Teams don’t actively contribute to or use the knowledge base.
⚠️Difficulty in maintaining & updating knowledge: Outdated or irrelevant knowledge clutters systems.
Before writing this article, we at catworkx did some research, including studying reports and statistics from Forbes, Business Wire, and Springer Nature Link on knowledge management. We were shocked by the numbers and key statistics we saw.
Employees spend 20-30% of their week searching for information instead of working productively. This issue isn't limited to the information management department; 70% of workers regularly face confusion and inefficiency due to excessive, conflicting information.
If decision-making suffers without easy access to centralized knowledge, imagine what happens when key employees leave. Up to 40% of workers' knowledge is lost. Without a structured retention process and proper documentation, critical expertise is lost with them.
| 💡If your organization falls into these statistics, it's time to rethink your knowledge management strategy! 🚀 Tools like Confluence, Jira Service Management, and AI-powered search can streamline KM, reduce inefficiencies, and improve collaboration. |
If your organization struggles with knowledge or information management, you may notice several warning signs that indicate inefficiencies, knowledge silos, or poor information flow. Here are the key symptoms and red flags that suggest you have KM issues:
Not all problems may be evident and easy to spot. In catworkx, we use some tricks to identify knowledge and information management problems. They work great for both small businesses and enterprises.
Ask your employees or teammates how easily they can find, share, and use company knowledge.
Track and explore the most frequently searched topics to identify gaps in documentation.
High ticket rates for common questions signal poor knowledge accessibility.
If new hires struggle to ramp up, your knowledge management may need improvement.
If teams struggle to make informed decisions quickly, they likely lack access to critical insights.
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💡For executive-level KM insights, Atlassian Analytics tracks knowledge engagement, article usage, and collaboration trends across Jira and Confluence. Jira Service Management (JSM) provides detailed reports on ticket deflection, self-service adoption, and knowledge base effectiveness. Combining both gives a full picture of knowledge management efficiency. 🚀 |
By leveraging Atlassian’s tools, catworkx helps organizations turn knowledge into a powerful competitive advantage rather than just a collection of documents or information silos. Effective knowledge management (KM) ensures that insights, best practices, and expertise are not lost but are instead structured, shared, and continuously improved.
Explore the tools we actively use in KM or jump directly to catworkx knowledge management solutions.