en
    ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2

    Your Service Management Solution Provider

     

    check-circle FREE consulting with no obligation

    check-circle Based on ITIL best practices and boosted with TOGAF and AI tools

    check-circle Atlassian Solution Partner of the Year 2024 - 2025 

    Unleash the potential of your teams at high speed. Start your free trial – no commitment required.
    Atlassian Platinum Solution Partner Enterprise – catworkx
    Atlassian High Velocity Service Management Award Winner 2024–2025 – catworkx Platinum Solution Partner ITIL Foundation Certified Partner – catworkx partner-badge-silver Red Hat Certified Partner – catworkx Scrum.org Certified Partner – catworkx Appfire Red Hot Partner – catworkx Atlassian Best in Customer Retention Award – catworkx
    Atlassian Cloud Migration Specialization – catworkx Platinum Solution Partner Atlassian Service Management Specialization – catworkx Platinum Solution Partner Atlassian Enterprise Strategy and Planning Specialization – catworkx Platinum Solution Partner Atlassian badge Software EMEA Atlassian badge Cloud AMER Atlassian badge ITSM AMER
    catworkx is currently trusted by  1,400+ companies, from startups to enterprise businesses
    CWX illustration-Jira Service Management Integration

    Transform your IT service management with Jira Service Management

    Optimize your efficiency and accelerate service delivery for businesses of all sizes with Atlassian's powerful platform

    Get free, no-obligation consulting today

    Benefits for our customers

    icons8-bossEnhancing decision-making for executives

    icons8-teamOptimizing processes for service management teams

    icons8-support-1Simplifying workflows for service desk agents

    icons8-positive-dynamic

    Higher ROI

    Grow your profits with 256% ROI when migrating from legacy solutions

    icons8-deploy (1)-1 1

    Quick Implementation

    On average 2 months to implement and deliver value

    icons8-flow-chart

    Improved Productivity

    61% more productivity with integrated workflows & automation

    icons8-protect

    Enhanced Security & Compliance

    Ensure compliance and reduce risks for business continuity

    Our ITSM solutions & services tailored to your success

    catworkx offers a comprehensive package of services and expert consultations for organizations of all sizes and industries

     

    CWX illustration-Service management

     

    IT Service Management

    Modernize your IT with software-enabled services

    CWX illustration-Enterprise Service Management-1

     

    Enterprise Service Management

    Define and deliver services consistently through a single portal

    CWX illustration-Incident Management

     

    Incident Management

    Respond quickly to incidents and minimize impact

    CWX illustration-Asset Management

     

    Asset Management

    Manage all your assets, from laptops to tools

    CWX illustration-Omnichannel Customer Service

     

    Omnichannel Customer Service

    Provide seamless customer service across multiple channels

    CWX illustration-SLA and Queues

     

    SLA and Queues

    Manage and optimize performance with built-in SLAs

    CWX illustration-Rapid technology development HR

     

    HR Service

    Efficiently manage human resources across your organization

    CWX illustration-AI Integrations

     

    AI-Enhanced Service Management

    Optimize management with AI and automation

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    Customers about catworkx solutions for service management:

    • Software AG improved security, scalability, and speed company-wide by migrating to Atlassian Cloud Enterprise

      "We trust Atlassian to take care of security, availability, and scalability, freeing up time for us to focus on more strategic topics. Moving to the cl..."

      Read Reference

    • Transforming IT Support with Teams, Jira, yasoon & catworkx

      "This is no longer just IT support — it’s a platform for broader process automation."

      Read Reference

    • Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud

      "Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the e..."

      Read Reference

    • Successful cloud migration at Wien Energie

      "At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the ..."

      Read Reference

    • Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations

      "catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digi..."

      Read Reference

    • EOS IT Services GmbH – Implementation of an application lifecycle management with Jira

      "Thanks to the Jira solution, we can optimally fulfill our tasks. We benefit from the very clear presentation of the application lifecycle management a..."

      Read Reference

    • Fast Cloud Migration With Flawless Customer Support

      "Despite time pressure and the short-term nature of our problem, TIMETOACT supported us professionally throughout the entire project. Their high level ..."

      Read Reference

    • New Service Portal for Effective Work of 95 Studios (FitX)

      "It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the c..."

      Read Reference

    • Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted

      "We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."

      Read Reference

    • Why Performance Matters

      Read Reference

    • How quickly does Jira respond? Load simulation provides answers

      Read Reference

    • Centralized management of IT system problems: catworkx creates a connection between Jira and Statuspage

      Read Reference
    CWX illustration-Comprehensive Evaluation of ITSM Efficiency

    No idea where to start?

    Before initiating improvements, it’s crucial to understand what to improve. That means having a clear view of your current ITSM landscape, identifying potential issues, and uncovering opportunities for growth.

    In addition to standard ITSM practices using Atlassian tools, catworkx offers expert methodological consulting to help you navigate the entire service management journey from assessment to long-term success.

     

    CWX illustration-Discover insights

     

    Service Management Essentials

    Build a solid foundation with the tools and practices needed for long-term success

    CWX illustration-SAFe

     

    Service Management Journey

    Define your roadmap for sustainable growth, tailored to your unique business needs

    CWX illustration-Onboarding

     

    ITSM Maturity Assessment

    Gain a clear picture of your current ITSM maturity and identify key areas for improvement

    What is included in the Free Consultation?

    Our free, no-obligation consultation includes:

    • Assessment of your needs and requirements
    • Customization of ITSM solutions using JSM to meet your needs 100%
    • A clear implementation roadmap
    • A Q&A session
    • Expert guidance and recommendations to improve your IT service management

    Why should I use Jira Service Management for ITSM?

    Jira Service Management offers an easy-to-use platform for managing IT services, with powerful features like automation, incident management, and SLA tracking. It integrates seamlessly with other Atlassian tools to improve collaboration and efficiency.

    How can ITSM improve my business?

    ITSM improves your business by streamlining IT processes, enhancing team productivity, reducing downtime, and delivering better service quality. It ensures that IT services align with business goals and customer needs.

    Is Jira Service Management suitable for small businesses?

    Yes, Jira Service Management is highly flexible and scalable, making it perfect for businesses of any size. Whether you're just starting or need enterprise-grade features, Jira can adapt to your needs.

    What is the cost of Jira Service Management?

    The cost varies depending on your business size and requirements. We offer flexible pricing plans to suit different needs, with options for both cloud and on-premise deployments.

    Is support included with Jira Service Management?

    Yes, Jira Service Management includes comprehensive support options, including access to online resources, community forums, and premium support plans for more personalized assistance.

    Can Jira Service Management integrate with other tools?

    Yes, Jira Service Management integrates with a wide variety of third-party tools, including those for asset management, monitoring, and collaboration. This integration ensures that your IT processes are fully connected and efficient.

    Who will help me throughout the process?

    You’ll be supported by our team of certified Atlassian experts, including a dedicated project manager and support team, to ensure a smooth implementation and ongoing success.
    CWX illustration-ITIL Maturity Assessment