[Jira], [Jira Service Management], [Service & Support Teams], [Integration], [Apps for Jira], [ITSM]
A Real-World Example of Seamless Jira Integration Inside Microsoft Teams
Discover how mobilezone GmbH improved IT support by integrating Jira Service Management directly into Microsoft Teams, achieving 90%+ user adoption and resolving tickets 30% faster.
The Challenge: Disconnected IT Support & Low Adoption
Before the integration, mobilezone, a leading telecom company with 300+ employees across Germany, struggled with:
🚩 Low usage of Jira Service Management’s customer portal
🚩 Manual ticket handling and scattered email communication
🚩 Employees switching between Teams and Jira to submit requests
🚩 Limited mobile access to IT support
“No one here really used the Jira portal. Everyone now uses the IT support app in Teams.”
Boris Linden, mobilezone
The Solution: Embedding Jira Support Directly Into Microsoft Teams
With the help of catworkx, mobilezone implemented yasoon’s Microsoft 365 for Jira integration, transforming how employees request and track IT support.
❇️ Jira in Microsoft Teams: Submit, track, and update tickets without leaving your workspace
❇️ Mobile-first experience: Employees use smartphones to manage tickets on the go
❇️ Real-time alerts: IT gets instant updates inside Teams, boosting responsiveness
❇️ Automation & workflows: Configured by catworkx to reduce manual work and speed up resolution
The Results: Smarter Support. Happier Teams.
|
Key Metric |
Impact |
|
User Adoption |
90%+ of employees use Teams for IT support |
|
Ticket Resolution |
30% faster handling with fewer delays |
|
Mobile Accessibility |
Submit and manage tickets from any device |
|
Workflow Automation |
Fewer manual steps, less context switching |
“Everything happens inside Teams now. I don’t even need to open my laptop on the train.”
Boris Linden, mobilezone
Why It Matters for IT & Support Teams
Whether you're running IT support, HR helpdesks, or employee services, integrating Jira into Microsoft Teams means:
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Faster response times
Better visibility for support teams
Higher user satisfaction and adoption
“This solution didn’t just fix one or two issues, it solved all of them at once.”
Jörg Wolfinger, catworkx
The Role of catworkx: Making It Happen
As an Atlassian Platinum Solution Partner, catworkx ensured:
🚀 Smooth implementation of yasoon’s app
🤖 Tailored Jira automation & workflows
🛠️ Ongoing support, training & optimization
🎉 High adoption from day one with intuitive UX
Want to dive deeper into the process, the technical details, and the results?
This success story PDF includes:
- Integration steps and challenges
- Workflow automations & mobile rollout
- Stakeholder quotes & adoption data
- How mobilezone continues to optimize their support
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