Consultoría GRATUITA y sin compromiso
Basado en las mejores prácticas de ITIL y potenciado con TOGAF y herramientas de IA
Socio de soluciones de Atlassian del año 2024 - 2025
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Mejorar la toma de decisiones de los ejecutivos
Optimización de procesos para equipos de gestión de servicios
Simplificación de los flujos de trabajo para los agentes del servicio de asistencia técnica
Mayor ROI
Aumente sus beneficios con un ROI del 256% al migrar desde soluciones heredadas
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Implantación rápida
Una media de 2 meses para implantar y aportar valor
Productividad mejorada
61% más de productividad con flujos de trabajo integrados y automatización
Seguridad y conformidad mejoradas
Garantice el cumplimiento de la normativa y reduzca los riesgos para la continuidad de la actividad empresarial
Gestión de servicios de TI
Moderniza tu TI con servicios basados en software
Gestión de servicios empresariales
Define y presta servicios de forma coherente a través de un único portal
Gestión de incidentes
Responder rápidamente a los incidentes y minimizar su impacto
Gestión de activos
Gestiona todos tus activos, desde portátiles hasta herramientas
Atención al cliente omnicanal
Proporciona un servicio de atención al cliente fluido a través de múltiples canales
SLA y colas
Gestiona y optimiza el rendimiento con SLA integrados
Servicio de RRHH
Gestiona eficazmente los recursos humanos de toda tu organización
Gestión de servicios mejorada con IA
Optimiza la gestión con IA y automatización
años de experiencia
sucursales en todo el mundo
clientes satisfechos
Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud
"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."
Marc Hoffmüller
Digital Department Administrative Digitisation Service
Successful cloud migration at Wien Energie
"At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the complexity and how much work is really involved. But the consultants from catworkx gave us great support, so everything went perfectly."
Thomas Binderhofer
Service Management
Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations
"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"
Tobias Dieckmann
Senior Manager IT Demand Management
EOS IT Services GmbH – Implementation of an application lifecycle management with Jira
"Thanks to the Jira solution, we can optimally fulfill our tasks. We benefit from the very clear presentation of the application lifecycle management and from the high transparency when viewing the relationships between the individual processes, from the requirement to going live. The Jira apps from catworkx, which were added to the solution, also provide us with significant support."
Harald Schmidt
Fast Cloud Migration With Flawless Customer Support
"Despite time pressure and the short-term nature of our problem, TIMETOACT supported us professionally throughout the entire project. Their high level of technical expertise and fast working methods were the key to this."
Christian Staab
IT Administrator
New Service Portal for Effective Work of 95 Studios (FitX)
"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."
Tina Wichmann
Team Lead Application Management
Cost reduction through centralized license management
"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."
Slawomir Jelonek
IT-Procurement
Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted
"We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."
Manfred Heger
Why Performance Matters
Leer referenciaHow quickly does Jira respond? Load simulation provides answers
Leer referenciaCentralized management of IT system problems: catworkx creates a connection between Jira and Statuspage
Leer referenciaImproved performance and stability of Atlassian environments through catworkx root cause analyses
Leer referenciaThe path to greater transparency in IT with Jira Software
Leer referencia
Aspectos esenciales de la gestión de servicios
Construye una base sólida con las herramientas y prácticas necesarias para el éxito a largo plazo
Viaje a la gestión de servicios
Define su hoja de ruta para un crecimiento sostenible, adaptado a las necesidades únicas de tu empresa
Evaluación de la madurez de ITSM
Obtén una imagen clara de tu madurez ITSM actual e identifique las áreas clave de mejora
