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    Launch Your Jira Ticketing System with an Atlassian Platinum Partner

     

    check-circle FREE initial consultation with a certified Jira expert

    check-circle Quick implementation of Jira-based ticketing and support systems

    check-circle Atlassian Partner of the Year 2024-2025

    Get expert help to configure Jira as a fast, scalable support and ticketing system. No commitment required.
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    ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2 ISO9001 ITIL_600px-150x150 partner-badge-bronze-150-150x150 RH_CT_600px-150x150 Scrum_600px-150x150 rhpa-2024-collaboration-color image-2025-03-05-18-36-51-309
    Our team combines technical certifications with hands-on experience across 1,400+ Jira projects worldwide.

    Why Choose catworkx to Build Your Jira Ticketing System?

    As Atlassian Partner of the Year 2024–2025, we design powerful ticketing systems in Jira that scale with your team. From fast setup to full workflow automation, we tailor everything to your support processes.

    ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2
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    catworkx builds powerful Jira Ticketing Systems tailored to your support needs

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    Ticket Workflow Design

    Define ticket types, priorities, and automations in Jira Service Management

     

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    Customer & Internal Portals

    Set up easy-to-use portals for employees or external customers

    catworkx SLAs

    SLA Configuration

    Implement SLAs to track response and resolution times

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    Automation Rules

    Reduce manual work with ticket routing and smart triggers

    Remote Hotline

    Agent Views & Queues

    Create efficient dashboards for support teams

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    Reporting & KPIs

    Measure performance with tailored reports in Jira

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    What is included in the Free Consultation?

    We assess your current support process and show how Jira can be tailored as a ticketing system. Get expert guidance on workflows, SLAs, and automation—free and with no commitment.

    Can you configure Jira as a helpdesk or ticketing system?

    Absolutely. We specialize in designing Jira Service Management for support teams, including customer portals, ticket workflows, agent queues, and SLA tracking.

    How long does it take to set up a Jira-based ticketing system?

    Most implementations take just a few weeks. We deliver fast, scalable setups depending on your team's needs, with automation and reporting ready to go.

    Is Jira Service Management suitable for internal and external support?

    Yes. We configure Jira portals for both employees and customers, adapting the experience and access permissions based on your use case.

    What makes catworkx different from other Jira experts?

    We’re an Atlassian Platinum Partner and High Velocity Service Management award winner. You get personalized setup, proven results, and deep experience in ITSM and automation.

     

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