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    CWX illustration-Enhanced JSM Ticket Processing

    Launch Your Jira Ticketing System with an Atlassian Platinum Partner

     

    check-circle FREE consultation with a certified Jira expert — no obligation

    check-circle Fast implementation of ticketing systems with incident, problem, and request management

    check-circle Includes SLA tracking, agent queues, and automation rules

    🏆 Atlassian Partner of the Year 2024–2025

    Make your Jira ticket system scalable. No commitment required.
    Atlassian Platinum Solution Partner Enterprise – catworkx
    Atlassian High Velocity Service Management Award Winner 2024–2025 – catworkx Platinum Solution Partner ITIL Foundation Certified Partner – catworkx partner-badge-silver Red Hat Certified Partner – catworkx Scrum.org Certified Partner – catworkx Appfire Red Hot Partner – catworkx Atlassian Best in Customer Retention Award – catworkx
    Atlassian Cloud Migration Specialization – catworkx Platinum Solution Partner Atlassian Service Management Specialization – catworkx Platinum Solution Partner Atlassian Enterprise Strategy and Planning Specialization – catworkx Platinum Solution Partner Atlassian badge Software EMEA Atlassian badge Cloud AMER Atlassian badge ITSM AMER
    Our team combines technical certifications with hands-on experience across 1,400+ Jira projects worldwide.

    Why Choose catworkx to Build Your Jira Ticketing System?

    As Atlassian Partner of the Year 2024–2025, we design powerful ticketing systems in Jira that scale with your team. From fast setup to full workflow automation, we tailor everything to your support processes.

    ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2
    jira-service-management

    catworkx builds powerful Jira Ticketing Systems tailored to your support needs

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    Ticket Workflow Design

    Define ticket types, priorities, and automations in Jira Service Management

     

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    Customer & Internal Portals

    Set up easy-to-use portals for employees or external customers

    catworkx SLAs

    SLA Configuration

    Implement SLAs to track response and resolution times

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    Automation Rules

    Reduce manual work with ticket routing and smart triggers

    Remote Hotline

    Agent Views & Queues

    Create efficient dashboards for support teams

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    Reporting & KPIs

    Measure performance with tailored reports in Jira

    References

    • Software AG improved security, scalability, and speed company-wide by migrating to Atlassian Cloud Enterprise

      "We trust Atlassian to take care of security, availability, and scalability, freeing up time for us to focus on more strategic topics. Moving to the cl..."

      Radoslav Danchev

      Radoslav Danchev
      VP of Collaboration, Workplace, and Support, Software AG

    • Transforming IT Support with Teams, Jira, yasoon & catworkx

      "This is no longer just IT support — it’s a platform for broader process automation."

      Boris Linden
      mobilezone

    • Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud

      "Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the e..."

      Marc Hoffmüller
      Digital Department Administrative Digitisation Service

    • Successful cloud migration at Wien Energie

      "At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the ..."

      Thomas Binderhofer

      Thomas Binderhofer
      Service Management

    • Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations

      "catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digi..."

      Tobias Dieckmann

      Tobias Dieckmann
      Senior Manager IT Demand Management

    • Thieme Compliance – On the way to a project organization: Agile project portfolios with Atlassian tools

      "catworkx provided us with excellent support during the implementation because, in addition to helping us develop the workflows, we were also able to b..."

      Rainer Friedensohn

      Rainer Friedensohn

    • EOS IT Services GmbH – Implementation of an application lifecycle management with Jira

      "Thanks to the Jira solution, we can optimally fulfill our tasks. We benefit from the very clear presentation of the application lifecycle management a..."

      Harald Schmidt

    • Diebold Nixdorf – Portfolio management and regular project budget planning/control with Jira

      " It was very clearly and transparently described which decisions I have to make and when and what the scope for this is. The catworkx team's good..."

      Steffen Lechte

      Steffen Lechte

    • Cross-Departmental Collaboration in C&A With Atlassian: Moving to Jira

      "A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."

      Ulrich Ohlwein
      Business Architect

    • JSM solution for maximum customer and service orientation

      "catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consultin..."

      Torsten Macht

      Torsten Macht
      System Engineer – Applications

    Not sure if Jira Service Management fits your needs?
    Discover real-world success stories and expert insights in our free guide:

     

    Learn how to break silos, automate service delivery, and lead your company’s digital transformation — with real-world success stories and a practical checklist to assess your current ITSM maturity

    Is your team ready for the future of ITSM?

     

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    What is included in the Free Consultation?

    We assess your current support process and show how Jira can be tailored as a ticketing system. Get expert guidance on workflows, SLAs, and automation—free and with no commitment.

    Can you configure Jira as a helpdesk or ticketing system?

    Absolutely. We specialize in designing Jira Service Management for support teams, including customer portals, ticket workflows, agent queues, and SLA tracking.

    How long does it take to set up a Jira-based ticketing system?

    Most implementations take just a few weeks. We deliver fast, scalable setups depending on your team's needs, with automation and reporting ready to go.

    Is Jira Service Management suitable for internal and external support?

    Yes. We configure Jira portals for both employees and customers, adapting the experience and access permissions based on your use case.

    What makes catworkx different from other Jira experts?

    We’re an Atlassian Platinum Partner and High Velocity Service Management award winner. You get personalized setup, proven results, and deep experience in ITSM and automation.

     

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