FREE consultation with a certified Jira expert — no obligation
Fast implementation of ticketing systems with incident, problem, and request management
Includes SLA tracking, agent queues, and automation rules
🏆 Atlassian Partner of the Year 2024–2025
.png?width=160&name=elo-(1).png)
Ticket Workflow Design
Define ticket types, priorities, and automations in Jira Service Management
Customer & Internal Portals
Set up easy-to-use portals for employees or external customers
SLA Configuration
Implement SLAs to track response and resolution times
Automation Rules
Reduce manual work with ticket routing and smart triggers
Agent Views & Queues
Create efficient dashboards for support teams
Reporting & KPIs
Measure performance with tailored reports in Jira
Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud
"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."
Marc Hoffmüller
Digital Department Administrative Digitisation Service
Successful cloud migration at Wien Energie
"At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the complexity and how much work is really involved. But the consultants from catworkx gave us great support, so everything went perfectly."
Thomas Binderhofer
Service Management
Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations
"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"
Tobias Dieckmann
Senior Manager IT Demand Management
Thieme Compliance – On the way to a project organization: Agile project portfolios with Atlassian tools
"catworkx provided us with excellent support during the implementation because, in addition to helping us develop the workflows, we were also able to benefit from best practices during the implementation. In addition, the licensing department at catworkx is helping us very well with managing Atlassian licenses."
Rainer Friedensohn
EOS IT Services GmbH – Implementation of an application lifecycle management with Jira
"Thanks to the Jira solution, we can optimally fulfill our tasks. We benefit from the very clear presentation of the application lifecycle management and from the high transparency when viewing the relationships between the individual processes, from the requirement to going live. The Jira apps from catworkx, which were added to the solution, also provide us with significant support."
Harald Schmidt
Diebold Nixdorf – Portfolio management and regular project budget planning/control with Jira
" It was very clearly and transparently described which decisions I have to make and when and what the scope for this is. The catworkx team's good overview was not only very helpful to me in terms of time."
Steffen Lechte
Cross-Departmental Collaboration in C&A With Atlassian: Moving to Jira
"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."
Ulrich Ohlwein
Business Architect
JSM solution for maximum customer and service orientation
"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."
Torsten Macht
System Engineer – Applications
"Very useful, especially when a company has so many JIRA projects and multiple teams."
Elia Ghosn
Product Owner - IT Service Management
"This application has a major impact on our problem solving, which in our case is very complex."
Sebastian Gutt
Senior Project Manager
"Basically, this add-on provides features that should be available in Jira by default."
Patric Lee Atrott
Employee Tech Engineer
"catworkx supported us in configuring and optimizing our fail-safe multi-node Jira Datacenter environment."
Michael Neller
System Administrator
"A very good plugin that allows us to create and structure individual links between one or more projects or within a project."
Dennis Meinersmann
DTP / Digitaldruck + Folientechnik
"We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."
.jpg)
Nina Schmidt
Head of Project and Process Management
Fast Cloud Migration With Flawless Customer Support
"Despite time pressure and the short-term nature of our problem, TIMETOACT supported us professionally throughout the entire project. Their high level of technical expertise and fast working methods were the key to this."
Christian Staab
IT Administrator
New Service Portal for Effective Work of 95 Studios (FitX)
"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."
Tina Wichmann
Team Lead Application Management
The cost of lost time and the opportunity for 350% ROI: Time-tracking reinvented and integrated
" Integrating Tempo Timesheets with SAP wasn’t just a technical upgrade - it was a step-change towards operational excellence and enabling our group-companies to jointly deliver value to our customers."
Sascha Wadenpohl
Chief Delivery Officer
Büchi Labortechnik AG: Successful migration to the cloud
"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."
Reto Hossmann
Head Global ICT
More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud
"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."
Johannes Nazarov
Application Manager
Cost reduction through centralized license management
"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."
Slawomir Jelonek
IT-Procurement
Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted
"We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."
Manfred Heger
After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage
HSE24 - Jira Software as a Control Tool in Creating Production
"There were many constructive suggestions that we were able to implement together with catworkx."
Katrin Hürter
Business Development Manager Creation, Design & Production
catworkx extension for the R4J app: Automated creation of requirement structures for new Jira projects
Centralized management of IT system problems: catworkx creates a connection between Jira and Statuspage
years of expertise
branches all over the world
satisfied customers
