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    Jira Service Management

     

    check-circle  FREE trial for up to 10,000 users – completely risk-free

    check-circle  FREE consulting with no obligation

    check-circle  Expert support with Jira Service Management licensing and optimization by a Platinum Solution Partner

    Get Expert Help & Start Your Free Trial. No Commitment Required.
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    catworkx is currently trusted by  1,400+ companies, from startups to enterprise businesses
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    We offer exclusive benefits when buying, renewing, or upgrading your Atlassian Licenses — including special discounts for new customers purchasing a license for the first time.

     

    We are Atlassian Solution Partner of the Year 2024-2025

    Why let catworkx manage your licences?

    CWX illustration-Increased project delivery speed

     

    Quick and Effective Implementation

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    Customized Analysis

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    Access to the Latest Versions

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    Renew your Licenses on Time

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    Customized Solutions with a Personalized Approach

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    Transition to the Secure Cloud

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    Acquire and Manage Apps from the Atlassian Marketplace

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    Ongoing Support

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    Benefits

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    Unify Dev, IT, and business teams on one AI-driven platform

     

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    Empower every service team

     

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    Resolve issues faster with AI-powered automation

     

    1st Level Support
    Improve customer and employee satisfaction

     

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    Reduce operational costs and manual work

     

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    Scale effortlessly with your business

     

    Core capabilities

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    Unified Ticket & Request Tracking

     

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    Advanced Workflow Automation

     

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    Real-Time ITSM Dashboards

     

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    Context-Rich Collaboration

     

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    Enterprise-Grade Security & Advanced Compliance

     

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    Scalable Service Delivery for All Teams

     

    CWX illustration-Increased operational efficiency

    Complete Integration with Atlassian Tools

     

    Jira Service Management works with your favorite tools

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    Pricing:

     

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    Free Plan

     

    $ 0.00

    always free for 10 users

     

    Housekeeping

     

    Standard

     

    $ 22.05

    per agent / month

     

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    Premium

     

    $ 49.35

    per agent / month

     

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    Enterprise

     

    $ 144,000+

    /year

     

    icons8-information Information only: Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

    20+

     

    years of expertise

     

    30+

     

    branches all over the world

     

    2000+

     

    satisfied customers

     

    What is included in the Free Consultation?

    A personalized session with a Jira Service Management expert to assess your team’s needs and suggest the best configuration for request handling, incident management, and streamlined service delivery.

    How does catworkx improve Jira Service Management?

    At catworkx, we help you get the most out of Jira Service Management by customizing the platform to fit your organization’s needs. We offer expert consulting, tailored configurations, hands-on training, and seamless integrations with other Atlassian tools. Whether you're setting up JSM for the first time or optimizing an existing setup, we streamline your ITSM workflows, enhance cross-team collaboration, and empower you to deliver high-quality support to your users.

    How quickly can we implement changes?

    The implementation speed depends on the project’s complexity and scope, but thanks to our experience and predefined frameworks, we can usually roll out improvements within a few days after the initial assessment.

    Is Jira Service Management only for development teams?

    No. It is used by marketing, design, operations teams and more. Its flexibility allows it to be adapted to any type of team.

    Can I customize Jira Service Management according to my company's needs?

    Absolutely. Jira Service Management is highly customizable. From SLAs and forms to workflows and automations, we can tailor the system to your exact needs, including custom integrations and third-party tools.

    Do you offer training or support on Jira Service Management?

    Yes, as an Atlassian Platinum Partner, we offer consulting, customized training and technical support to help you get the most out of Jira Service Management.
    CWX illustration-Atlassian product for free