Jira Service Desk is now Jira Service Management

Get started with Jira Service Management

Implement ITSM Best Practices

Enable Conversational Support Channels

Smart Request Routing with SLAs

Help Users Help Themselves

Track and Improve Performance

Asset & Configuration Management

Work with Atlassian Certified Experts

References

Transforming IT Support with Teams, Jira, yasoon & catworkx

"This is no longer just IT support — it’s a platform for broader process automation."

Boris Linden
mobilezone

Schaeffler Technologies: Successful transformation of the Atlassian product world

"Our goal as the Collaborative Tool Solutions Team Schaeffler is to shape the collaboration of teams, projects and organisational units at Schaeffler with a future-oriented approach by using the Atlassian toolchain in conjunction with agile frameworks. With the support of catworkx, we are able to use our full potential as a team and develop innovative solutions for this goal."

Tina Weber
Product Owner – Collaborative Tool Solutions

Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud

"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."

Marc Hoffmüller
Digital Department Administrative Digitisation Service

Success story with Confluence Cloud Enterprise

Successful cloud migration at Wien Energie

"At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the complexity and how much work is really involved. But the consultants from catworkx gave us great support, so everything went perfectly."

Thomas Binderhofer
Service Management

Thieme Compliance – On the way to a project organization: Agile project portfolios with Atlassian tools

"catworkx provided us with excellent support during the implementation because, in addition to helping us develop the workflows, we were also able to benefit from best practices during the implementation. In addition, the licensing department at catworkx is helping us very well with managing Atlassian licenses."

Rainer Friedensohn

Cross-Departmental Collaboration in C&A With Atlassian: Moving to Jira

"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."

Ulrich Ohlwein
Business Architect

JSM solution for maximum customer and service orientation

"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."

Torsten Macht
System Engineer – Applications

"For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian products."

Thorsten Wirkner
Senior Digital IT Manager

New Service Portal for Effective Work of 95 Studios (FitX)

"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."

Tina Wichmann
Team Lead Application Management

Büchi Labortechnik AG: Successful migration to the cloud

"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."

Reto Hossmann
Head Global ICT

Budget-friendly and future-proof: New license strategy for CG Car-Garantie

"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Concerns and technical dependencies were resolved thanks to catworkx expertise. We are happy to have catworkx as a reliable partner at our side!"

Markus Wolf
Teamlead Client Infrastructure - IT

More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud

"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."

Johannes Nazarov
Application Manager

Cost reduction through centralized license management

"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."

Slawomir Jelonek
IT-Procurement

Use and linking of Confluence and Jira Service Management (JSM) at the Johannes Kepler University (JKU) Linz

"We have had very good experiences at JKU with the link between the Jira Service Desk service portal and the knowledge base – its efficient use pays off: the customer looks at the service portal during their search, enters their search term and immediately receives suitable articles from the knowledge base. Ideally, this will already answer their questions – if not, they can submit the request using a form."

Monika Straif
Head of the IT Service Desk

catworkx solution for GDPR: Data protection management system with Jira and Confluence

"With our GDPR solution, we have consistently used Jira and Confluence in such a way that the two tools bring the greatest added value for the user in a simple way. With our experience, we were able to put together a solution within four weeks that can hold a candle to even large special solutions."