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Information only: Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:
Schaeffler Technologies: Successful transformation of the Atlassian product world
For over 75 years, Schaeffler has been moving the world. Founded by Wilhelm and Georg Schaeffler in Herzogenaurach, the company has developed into a global technology leader, providing precision components and systems for engines, transmissions and chassis, as well as rolling and plain bearing solutions for industrial applications worldwide. In the face of increasing digitalization, Schaeffler decided to transform its Atlassian infrastructure. catworkx is supporting Schaeffler in developing and implementing this ambitious project
Read Reference"Our goal as the Collaborative Tool Solutions Team Schaeffler is to shape the collaboration of teams, projects and organisational units at Schaeffler with a future-oriented approach by using the Atlassian toolchain in conjunction with agile frameworks. With the support of catworkx, we are able to use our full potential as a team and develop innovative solutions for this goal."
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Success story with Confluence Cloud Enterprise
Vector Informatik, facing outdated servers & fragmented cloud, migrated 1,600 users to Confluence Cloud Enterprise with catworkx. This consolidated licenses, boosted efficiency, cut costs & ensured a future-proof, user-accepted solution
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Successful cloud migration at Wien Energie
Wien Energie, a leading energy company, was faced with the challenge of modernizing its existing project management and documentation platforms from Jira and Confluence Server. It decided to migrate from server to cloud. The cloud-based solution promised seamless integration of updates and new features to better meet the company's evolving needs, as well as a higher standard of security. Wien Energie implemented the successful cloud migration together with catworkx Austria.
Read Reference"At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the complexity and how much work is really involved. But the consultants from catworkx gave us great support, so everything went perfectly."
Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations
Company-wide access to ITIL-compliant process design enables a transparent and streamlined approach. The service contract with catworkx also optimized operating costs, internal workload and support, as many services could be outsourced. To this day, catworkx supports thyssenkrupp Marine Systems in operational matters as well as in the implementation and optimization of various processes from a wide range of departments.
Read Reference"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"
Thieme Compliance – On the way to a project organization: Agile project portfolios with Atlassian tools
As a solution provider for all aspects of doctor-patient communication, Thieme Compliance was faced with the challenge of mapping company-wide projects transparently and centrally. With the support of catworkx, Atlassian tools were introduced for demand and project portfolio management. catworkx accompanied the company from the modeling of workflows to the rollout of the new PPM system. This not only reduced the number of tools in use, but also promoted a cultural change towards a project organization.
Read Reference"catworkx provided us with excellent support during the implementation because, in addition to helping us develop the workflows, we were also able to benefit from best practices during the implementation. In addition, the licensing department at catworkx is helping us very well with managing Atlassian licenses."
EOS IT Services GmbH – Implementation of an application lifecycle management with Jira
The EOS Group has long managed the requirements management of its collection processing via a requirements database. By using Jira, catworkx was able to transfer the implementation requirements into Jira and optimize and simplify application lifecycle management. The result was improved interaction between the business and IT departments, as well as automatic generation of projects and processes during state transitions with data synchronization.
Read Reference"Thanks to the Jira solution, we can optimally fulfill our tasks. We benefit from the very clear presentation of the application lifecycle management and from the high transparency when viewing the relationships between the individual processes, from the requirement to going live. The Jira apps from catworkx, which were added to the solution, also provide us with significant support."
Diebold Nixdorf – Portfolio management and regular project budget planning/control with Jira
Excel was the project controlling tool used by Diebold Nixdorf until recently, but it was showing increasing weaknesses: “With seven locations, the processes in monthly budget forecasting became less accurate and the quality of the content fluctuated. Both the project managers and the PMOs that evaluate the projects all had to access it at the same time. Excel was not suitable for this,” explains Steffen Lechte, describing the initial situation. They wanted more transparency and control during the forecasting phases so that any potential correction effort could be kept within limits. Based on these points, Lechte specified the requirements for better collaboration across different time zones: mappable real-time status of forecasts, integration of standardized workflows, display of change history, transfer of structures to the following year, and support for multi-user access. Since there was already successful collaboration with catworkx regarding Jira in other areas of the company, it was clear to the IT colleagues that this would now be expanded. After a test implementation with Jira, it quickly became clear how many possibilities this tool offered for mapping both portfolio planning and forecasting.
Read Reference" It was very clearly and transparently described which decisions I have to make and when and what the scope for this is. The catworkx team's good overview was not only very helpful to me in terms of time."
Cross-Departmental Collaboration in C&A With Atlassian: Moving to Jira
TIMETOACT simplifies cross-departmental collaboration in C&A across the Atlassian product line.
Read Reference"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."
"It's a good tool to help our users find their projects. It's easy to configure."
"catworkx supported us in configuring and optimizing our fail-safe multi-node Jira Datacenter environment."
"We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."
"For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian products."
Fast Cloud Migration With Flawless Customer Support
TIMETOACT migrates solvatio AG's Jira and Confluence to the cloud to ensure flawless customer support and optimal collaboration.
Read Reference"Despite time pressure and the short-term nature of our problem, TIMETOACT supported us professionally throughout the entire project. Their high level of technical expertise and fast working methods were the key to this."
The cost of lost time and the opportunity for 350% ROI: Time-tracking reinvented and integrated
The TIMETOACT GROUP faced a massive challenge: countless hours lost due to inefficient work logs, duplicate entries and errors that led to high costs. By integrating Tempo Timesheets and SAP, the TIMETOACT GROUP has transformed a flawed, inefficient system into an automated, accurate process. The result: over 10,000 hours less administrative work per year, 100% billing accuracy and significantly optimized budget control.
Read Reference" Integrating Tempo Timesheets with SAP wasn’t just a technical upgrade - it was a step-change towards operational excellence and enabling our group-companies to jointly deliver value to our customers."
Büchi Labortechnik AG: Successful migration to the cloud
The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. The company's philosophy of developing new ideas and offering cutting-edge technologies is also reflected in its internal IT processes. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.
Read Reference"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."
Budget-friendly and future-proof: New license strategy for CG Car-Garantie
As one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe, CG CarGarantie Versicherungs-AG focuses on innovative solutions and long-term partnerships. With a growing IT infrastructure and increasing demands on efficiency and cost control, the question of optimizing the existing Atlassian licensing arose in the summer of 2024. Together with catworkx, an optimization could be carried out that ensures cost efficiency and flexibility.
Read Reference"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Concerns and technical dependencies were resolved thanks to catworkx expertise. We are happy to have catworkx as a reliable partner at our side!"
More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud
To optimize both internal and external collaboration, smartOPTIMO has been relying on the proven Atlassian solutions for 8 years. Jira acts as a reliable ticketing system, while Confluence serves as a wiki and collaboration tool. These tools are seamlessly integrated into the company's PLM (Product Lifecycle Management) system. After experiencing server outages with their previous provider, the company decided to switch to the Atlassian cloud to take advantage of the latest features and innovations. The experts at catworkx are providing smartOPTIMO with expert support throughout the entire migration process to the cloud.
Read Reference"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."
Cost reduction through centralized license management
With more than 9,200 employees and an expected annual turnover of over 1 billion euros in 2023, the adesso Group is one of the largest German IT service providers with outstanding growth prospects. If product licenses are managed decentrally, this can lead to unnecessary double licensing and high costs. As a high-growth company, it was increasingly challenging for adesso to maintain a complete overview of license management for Atlassian products. With the support of catworkx, adesso therefore implemented the “Atlassian- as-a-Service” (SaaS) model, with which all licenses are combined under one license key and managed by the central IT. This not only allows adesso to license according to demand and save on expenses, but also, and above all, to benefit from a fixed price for the contract term. In addition, the model enables the organizational structure to be replicated as needed, allowing the company to grow in a scalable manner.
Read Reference"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."
Seamless migration from on-premises to the Atlassian cloud at Oetiker
As a long-standing customer of catworkx, Oetiker approached catworkx in March 2021 with the desire to move its on-premise instances to the Atlassian cloud in order to simplify administrative processes and modernize setup. It was mainly for strategic reasons that Oetiker wanted to rely more on SaaS solutions, because they no longer wanted to administer the tools themselves. The company's previous instances were installed locally on a single server, and internal maintenance took up a lot of resources. Meanwhile, there were performance issues with the “historically grown setup” and updates were needed to get up to date. Furthermore, there was a need for action with regard to the reverse proxy server used, which was no longer being developed by the manufacturer. A redesign of the system landscape was urgently needed. 100 users were needed for Jira Software, 250 for Confluence.
Read Reference"It was the most seamless migration I've ever been a part of. catworkx's support and expertise were top notch and helped us achieve our goal of successfully moving our on-prem environment to the Atlassian Cloud."
Agile working with Scrum at Wienerberger
Wienerberger is the largest brickmaker worldwide, the market leader in clay roof tiles and pipe systems in Europe and in concrete paving stones in Central-Eastern Europe, and can look back on 200 years of success. Today, Wienerberger AG has 201 production sites in 30 countries, employs over 17,000 people and generated 3.466 billion euros in sales in fiscal year 2019. Headquartered in Vienna, the company is known as an innovation and technology leader in the industry and offers smart building materials and infrastructure solutions with sustainable and innovative products. In the course of its digital transformation, Wienerberger decided to set further standards by introducing agile methods (Scrum) in its IT department. In collaboration with catworkx, the project was implemented using a 4-phase plan based on Jira software.
Read Reference"The agile process has made the team resilient. Even the coronavirus lockdown did not cause any delays in the projects thanks to the switch to the agile approach."
Centrally controlled project portfolio management at Wienerberger with Jira software and Teamworkx Cloud Hosted
Wienerberger is a leading international and globally active provider of building materials and infrastructure solutions. The company is the largest brick producer worldwide, market leader in clay roof tiles and pipe systems in Europe, and in concrete paving stones in Central-Eastern Europe. Facing an enormous transformation and shaped by the approach “Shift from Projects to Products”, the IT began to reorient itself from 2019. The aim was to move away from classic IT support and position itself as a competent IT business partner for the internal business units, not only processing tickets but also providing solutions. Under the leadership of Manfred Heger, Head of IT Strategy, Innovation & Projects at Wienerberger, the approach of a product development concept was pursued and implemented with the support of catworkx.
Read Reference"We chose the hybrid version, the Teamworkx Cloud Hosted from catworkx, because the solution works like a cloud system, but is still very flexible."
After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage
PS Parkhaus Service Nürnberg GmbH manages eight parking garages in the city center and five parking garages in the Nuremberg metropolitan area. In 2011, Atlassian partner catworkx was hired to implement a system for message tracking that would provide the greatest possible transparency in automated message volume, classification of message processes, their internal management and traceability. Jira was used as the basic solution at the time. An interface developed by catworkx (Transfer Agent) has since been ensuring communication between Jira and the parking garage intercom system. After eight years of stable operation without updating the system, new requirements (time tracking, long-term parkers, master data maintenance) made it necessary to update and expand the previous reporting system in 2019.
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Topmotive – customer relationship management with Jira and Confluence
TOPMOTIVE Group is made up of Europe's leading companies in the field of catalog and information systems and services in the automotive independent aftermarket (IAM). The company offers spare parts dealers, parts manufacturers and workshops a coordinated portfolio for the passenger car, truck and motorcycle segments. Headquartered in Bargteheide, the company is represented at a total of nine locations in five countries. The number of employees has grown from 78 to 250 in the last five years. To provide a solid technical basis for this development, Karsten Weigel, the Enterprise Application Manager at DVSE, had to create synergies between the departments and thus break down existing silos: “Easily create, maintain and display sales-relevant information about leads (potential customers), customers and partners in one system” was his vision. With the help of catworkx, he successfully implemented this goal.
Read Reference" The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginning."
Project management and collaboration with Confluence and Jira at Austrian Standards International
Efficient project management is constantly being expanded by agile Atlassian solutions. Today, Jira and Confluence support Austrian Standards in the implementation of large projects and documentation. According to Myerscough, with catworkx as a service provider, Austrian Standards has arrived where project management is professionalized and extended to the entire organization. The numbers speak for themselves: From ten users at the beginning, the number of users has risen to 70 users. By 2019, all 125 employees are to be integrated into this process. For Myerscough, however, it is also clear that the IT architecture will continue to grow steadily: "We are agile and the project will never be finished."
Read Reference"Regardless of the size and complexity of the problem, catworkx provides us with very well thought-out solution proposals that are adapted to our requirements. For us, honest and open communication defines a partner we can trust."
HSE24 - Jira Software as a Control Tool in Creating Production
With its TV programs, the Munich-based broadcaster HSE24 reaches over 44 million households. For the attractive programming, the channel's Creation production develops extensive campaigns that are carried out by different teams with varying work processes. For order management and the control of these teams, the omnichannel retailer was looking for a tool that could transparently map and control these tasks. catworkx's solution: The use of Jira Software.
Read Reference"There were many constructive suggestions that we were able to implement together with catworkx."
Why Performance Matters
"You can't control anything you can't measure": Slow response times, sluggish processing of requests, and time-outs in a project workflow require rapid optimization of system performance. In order to be able to measure the performance of an Atlassian toolchain, individual investigations must be carried out. Background: Every environment and system usage is unique. When controlling performance values, catworkx relies on the pairing of open-source software and its own internal tools, such as catworkx SPIN (stress app). Behavioral information of a specific system can thus be accurately mapped over a fixed time frame, while at the same time maximizing the stress level of the Atlassian instance.
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Atlassian Cloud: HR Personio integration and resource planning at TIMETOACT GROUP
Resource planning made easy: The TIMETOACT GROUP optimizes its processes by integrating Personio with Atlassian Cloud and Tempo. The result: less manual effort, more transparency and better planning!
Read ReferenceInventory management with Jira and Confluence from Atlassian
catworkx developed a solution for IT inventory lifecycle management using Jira and Confluence. By modeling the inventory lifecycle as a specific Jira workflow and categorizing inventory items (e.g., servers, appliances, applications, licenses) as task types, they achieved seamless integration. This approach allows for automatic creation and linking of service and sales tasks to inventory items, bidirectional linking to Confluence pages for additional documentation, and the use of specific filters and dashboards for maintenance planning and patch management.
Read ReferenceApplication Lifecycle Management with Atlassian Tools
catworkx has developed an in-house integration solution based on Atlassian tools to streamline and structure complex app development processes. The entire development process is managed within a Jira issue, with integrations to Confluence, Bitbucket, and Bamboo enhancing automation. This setup allows stakeholders to easily monitor and track work processes. The Jira-based development process is complemented by an implemented release management system. Key highlights include automatic creation of development projects, Confluence spaces, Bitbucket repositories, and Bamboo plans, reducing administrative overhead. The development process is standardized, ensuring traceability throughout the development cycle up to the artifact version. Additionally, a flexible version management system based on Jira issues has been implemented, offering more data fields and utilizing Jira's full workflow engine.
Read ReferenceFlexible version management via operations in Jira
catworkx developed the "Version Management for Jira" app, which offers a set of post-functions that can be flexibly integrated into Jira workflows. When a version is created as an issue via the "Create Version" function, a corresponding "real" version is automatically generated in the project through a post-function. Upon releasing a version, it is simultaneously released in the project backend. This synchronization ensures that the version issue and the actual version remain operationally aligned. Additionally, the version management in one project can be utilized to manage versions across other projects. By managing versions as issues, teams can apply individualized workflows, offering enhanced flexibility and control over the versioning process.
Read ReferenceJira integration of demand and project portfolio management
catworkx developed a customized demand management solution for an internationally operating Hamburg-based company, integrating it into their existing project portfolio management system using Jira. This solution allows for the capture of requirements and project proposals through a Jira issue type, enabling departments to submit their requests. A scorecard feature was implemented to evaluate and manage these demands, facilitating objective decisions on whether a request should be treated as a change request or a project. Key features include a specialized workflow for demand management, integration with project portfolio management, a configurable scorecard for assessing various factors, and automated creation of Jira projects upon approval. This integration streamlines the process from initial demand to project realization, enhancing efficiency and traceability.
Read ReferenceManage vacation, sick leave, and absences with Jira
From catworkx's point of view, there are hardly any limits to the flexible use of Jira applications such as Jira Core when it comes to mapping, managing and tracking processes in companies. A somewhat atypical Jira use case for which catworkx has developed the "Leave Management" app is the management of absences (e.g. vacation, special leave, unpaid leave, individual absence, illness). For all employees, the number of days is logged for each absence type and reset to a previously defined value on a key date (e.g. turn of the year). The different types of absence are mapped via special task types with tailor-made workflows.
Read ReferenceHow quickly does Jira respond? Load simulation provides answers
catworkx conducted a load simulation to assess the stability and performance of Atlassian's Jira software for a major German automotive accessories manufacturer. The goal was to determine if Jira met the company's requirements for use in requirements, change, and test management. The simulation tested both static and dynamic content by scaling the number of concurrent users and the complexity of Jira's data. The results provided valuable insights into Jira's response times and stability under various conditions, aiding the company in making an informed decision about adopting the software.
Read Referencecatworkx extension for the R4J app: Automated creation of requirement structures for new Jira projects
catworkx developed the "Project Management to R4J" (PM2R4J) extension to automate the creation of requirement structures in new Jira projects. This solution was implemented for a global company specializing in banking and cash register systems, aiming to transition their requirement management from PTC software to Jira with the R4J – Requirements Management for Jira app. The PM2R4J extension enables the automatic provisioning of projects using predefined templates, transferring hierarchical structures, views, filters, and boards from the template to the new project. This automation eliminates manual setup tasks, reduces errors, and saves time during project creation.
Read ReferenceIntegrated Project and User Portal (IPUP)
Development departments in large companies often take on a life of their own with regard to the software they use for their application lifecycle management (ALM). This harbors dangers: Especially in these departments, where sensitive data is often involved, transparency and traceability should actually be the top priority. Those responsible must be able to check at any time which users are working on which projects with which tools. A globally active manufacturer of automotive accessories was also faced with this challenge. The long-standing Atlassian partner catworkx developed a tool for this company, with which projects are set up (provisioned) largely automatically, along with the assignment of their participating users: the Integrated Project and User Portal (IPUP).
Read ReferenceCentralized management of IT system problems: catworkx creates a connection between Jira and Statuspage
catworkx developed a solution for a financial services provider to automate the reporting of IT incidents by integrating Jira Software with Statuspage. Previously, incidents recorded in Jira had to be manually entered into Statuspage, leading to inefficiencies. With the new integration, creating an issue in Jira automatically generates an incident in Statuspage. Administrators can select affected components via a multiselect list in Jira, which corresponds to components in Statuspage, and choose templates that set the incident status. This centralized control streamlines the process, reduces multiple inquiries from employees or customers, and enhances transparency in incident management.
Read ReferenceCross-departmental time tracking in large companies with Jira and Tempo
catworkx implemented a cross-departmental time tracking solution for a large enterprise using Jira Software and the Tempo Timesheets app. This integration allows employees to log their work hours directly within Jira, streamlining the process and reducing errors associated with manual entries. The collected data is then utilized to generate comprehensive reports, providing management with valuable insights into productivity and resource allocation. This solution enhances transparency across departments and aids in informed decision-making regarding project timelines and workforce management.
Read ReferenceImproved performance and stability of Atlassian environments through catworkx root cause analyses
catworkx supported a customer in improving the performance and stability of their Atlassian environment by conducting in-depth Root-Cause Analyses. The process involved evaluating the entire infrastructure, identifying performance bottlenecks and weak points, and developing tailored recommendations. Close collaboration with the customer’s IT department ensured efficient implementation of the solutions. Additionally, catworkx established a test and monitoring environment where they performed various load and functional tests. These efforts resulted in noticeable optimization of the system's responsiveness and reliability.
Read ReferenceProblem Management with Jira Software from Atlassian
catworkx optimized the problem management processes for a globally operating client in the vending machine industry by implementing Jira Software, along with the "Score Rating for Jira" and "Copy & Sync" apps. Previously, the client used Excel for problem recording and classification in service and support, which involved manual assignments and lacked efficiency. The new solution automates process workflows, ensuring that incoming customer inquiries or error reports are automatically assigned to the appropriate support group based on the product. The "Score Rating for Jira" app enables the evaluation and prioritization of customer inquiries by assigning weighted scores to custom fields, facilitating the determination of urgency and appropriate response times. Additionally, the "Copy & Sync" app allows seamless synchronization of fields across different Jira issues, enhancing collaboration between various support levels. This implementation has led to improved transparency, planning, and efficiency in the client's problem management operations.
Read ReferenceThe path to greater transparency in IT with Jira Software
A financial services provider with approximately 17,000 consultants sought to enhance transparency within its IT operations and among external service providers. Over a six-year collaboration with catworkx, the company implemented and refined Jira Software across the organization. This initiative streamlined workflows, improved cost allocation, and facilitated better tracking of project timelines and potential issues. Key enhancements included the development of a custom app by catworkx to propagate cost information and ranking fields throughout the workflow. Additionally, the integration of the "Tempo Timesheets" app enabled comprehensive time tracking, while "eazyBI Reports and Charts for Jira" provided robust data analysis and reporting capabilities. These tools collectively contributed to a significant increase in transparency and efficiency within the company's IT operations.
Read ReferenceAudit successfully passed: Process optimization according to Automotive SPICE® with SAFe® and Atlassian tools
A leading automotive supplier specializing in drivetrain technologies aimed to have its extensive development project processes certified by an external auditor according to the Automotive SPICE® standard. The company collaborated with catworkx to optimize its project management and associated processes. The challenge was to integrate the traditional V-model with agile methodologies, as individual teams were already working agilely using Jira Software, but lacked a unified approach. To align the existing agile practices with Automotive SPICE®, the Scaled Agile Framework (SAFe®) was implemented, facilitating scaling from team-level planning to overall project planning. Key process adjustments included introducing consistent estimation methods and a shared understanding of planning horizons, incorporating Program Increments (PIs) and synchronized sprints. Tools such as BigPicture Enterprise, Structure for Jira, and eazyBI Reports and Charts for Jira were integrated to support these processes. BigPicture served as the central tool for overall project planning, Structure allowed teams to generate specific reports, and eazyBI provided comprehensive reporting at the management level. This restructuring led to increased transparency across teams, improved project planning, and successful certification according to Automotive SPICE®.
Read ReferenceHat-Trick: How A Football Club Transformed Data Management Using Jira
A local football club faced significant challenges managing player and member information using Excel spreadsheets, leading to data inconsistencies, security risks, and manual inefficiencies. To address these issues, catworkx migrated the club's data to Jira Software, establishing two distinct projects: a Master Project for administrators containing comprehensive player details, and a Coach Project with limited access for coaches, focusing on relevant player information. To maintain data consistency between these projects while enforcing access controls, Backbone Issue Sync was implemented, enabling seamless synchronization of pertinent information. This solution streamlined operations, enhanced data security, and improved collaboration within the club's management.
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