See why IT teams are switching to Jira Service Management.

More agility, faster setup, and lower total cost—backed by an Atlassian Platinum Solution Partner.

CWX illustration-Jira Service Management Integration

Compare Jira Service Management vs. ServiceNow, Zendesk and Freshservice

 

 

check-circle 277% ROI over 3 years (Forrester)

check-circle Trusted by 65,000+ teams across industries

check-circle 98% customer satisfaction score 

check-circle DevOps-ready platform for speed and agility. Full ITIL coverage.

 

Get a free trial and see the difference. No commitment needed.

atlassian-solution-partner
badge-cloud-specialized-outline-black ITSM-Badge-Outline Scaling-Agile-Badge-Outline
ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2 ISO9001 ITIL_600px-150x150 partner-badge-silver RH_CT_600px-150x150 Scrum_600px-150x150 rhpa-2024-collaboration-color image-2025-03-05-18-36-51-309

More than ticketing: Jira Service Management covers the full service lifecycle

Feature Comparison Jira Service Management Zendesk Freshservice ServiceNow
Ticket management
Knowledge base integration
Multichannel support
Reporting and dashboards
SLA management
Extensive add-ons ecosystem
Open API
Filtering capabilities
Highly customizable project management system
Incident management
Problem management
Change management
DevOps Integration
Out-of-the-box Jira integration
Out-of-the-box Confluence integration
Native DevOps integration & automation
5,000+ apps in the Atlassian Marketplace for fast, flexible customization
Transparent, inclusive online pricing with no add-on modules required
Seamless, automatic upgrades with no forced downtime
Dev, IT Ops, and business teams aligned on one, unified Atlassian platform
Easy implementation and maintenance
ITIL-compliant out of the box
catworkx is currently trusted by  1,400+ companies, from startups to enterprise businesses

Why IT teams choose catworkx as their Jira Service Management partner?

ATL.SOLUTION PARTNER.AWARD.HIGH VELOCITY SERVICE.WINNER-2
cwx_logo-horizontal_rgb

 

We offer exclusive benefits when buying, renewing, or upgrading your Atlassian Licenses — including special discounts for new customers purchasing a license for the first time.

 

We are Atlassian Solution Partner of the Year 2024-2025

CWX illustration-Increased project delivery speed

 

Quick and Effective Implementation

CWX illustration-Discover insights

 

Customized Analysis

CWX illustration-Requirements Management

 

Access to the Latest Versions

CWX illustration-Time tracking

 

Renew your Licenses on Time

CWX illustration-Meet your customers on the channels

 

Customized Solutions with a Personalized Approach

CWX illustration-Cloud Security

 

Transition to the Secure Cloud

CWX illustration-The role of atlassian products in retail

 

Acquire and Manage Apps from the Atlassian Marketplace

CWX illustration-Team Chat

 

Ongoing Support

References

Schaeffler Technologies: Successful transformation of the Atlassian product world

"Our goal as the Collaborative Tool Solutions Team Schaeffler is to shape the collaboration of teams, projects and organisational units at Schaeffler with a future-oriented approach by using the Atlassian toolchain in conjunction with agile frameworks. With the support of catworkx, we are able to use our full potential as a team and develop innovative solutions for this goal."

Tina Weber

Tina Weber
Product Owner – Collaborative Tool Solutions

Efficient migration: How the city of Göttingen moved Jira Service Management to the cloud

"Thanks to the customised ITSM solution from catworkx, we were able to optimise our service processes, reduce downtime and significantly increase the efficiency of our IT team. The professional advice and in-depth Atlassian expertise of catworkx have taken our IT service management to a new level."

Marc Hoffmüller
Digital Department Administrative Digitisation Service

Success story with Confluence Cloud Enterprise

Successful cloud migration at Wien Energie

"At the beginning of the cloud migration, we assumed that it would be relatively easy. It was only in the process itself that we were surprised by the complexity and how much work is really involved. But the consultants from catworkx gave us great support, so everything went perfectly."

Thomas Binderhofer

Thomas Binderhofer
Service Management

Thieme Compliance – On the way to a project organization: Agile project portfolios with Atlassian tools

"catworkx provided us with excellent support during the implementation because, in addition to helping us develop the workflows, we were also able to benefit from best practices during the implementation. In addition, the licensing department at catworkx is helping us very well with managing Atlassian licenses."

Rainer Friedensohn

Rainer Friedensohn

Cross-Departmental Collaboration in C&A With Atlassian: Moving to Jira

"A big praise for TIMETOACT for the flexibility and constructive solution finding, especially with regard to the change from data center to cloud."

Ulrich Ohlwein
Business Architect

JSM solution for maximum customer and service orientation

"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."

Torsten Macht

Torsten Macht
System Engineer – Applications

"For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian products."

Thorsten Wirkner

Thorsten Wirkner
Senior Digital IT Manager

New Service Portal for Effective Work of 95 Studios (FitX)

"It is extremely impressive how fit TIMETOACT is in terms of technical implementation. We had the feeling that we were very well looked after, as the consultants knew exactly what they were doing. We could rely on everything being built and implemented properly at all times."

Tina Wichmann
Team Lead Application Management

Büchi Labortechnik AG: Successful migration to the cloud

"The Atlassian Suite is developing rapidly in the cloud, and in retrospect, the quick switch from our on-premises solution to the cloud was exactly the right decision. Today, we benefit from the high standards and flexibility that this modern environment offers us."

Reto Hossmann

Reto Hossmann
Head Global ICT

Budget-friendly and future-proof: New license strategy for CG Car-Garantie

"catworkx actively approached us about the upcoming license renewal and determined our needs. An attractive offer was prepared in a very short time. Concerns and technical dependencies were resolved thanks to catworkx expertise. We are happy to have catworkx as a reliable partner at our side!"

Markus Wolf
Teamlead Client Infrastructure - IT

More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud

"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."

Johannes Nazarov

Johannes Nazarov
Application Manager

Cost reduction through centralized license management

"It was very important to us that it was not only technically, but above all humanly, a good fit – because people do business, not machines. So our positive experiences in the past made it easy for us to rely on the experts at catworkx."

Slawomir Jelonek

Slawomir Jelonek
IT-Procurement

Use and linking of Confluence and Jira Service Management (JSM) at the Johannes Kepler University (JKU) Linz

"We have had very good experiences at JKU with the link between the Jira Service Desk service portal and the knowledge base – its efficient use pays off: the customer looks at the service portal during their search, enters their search term and immediately receives suitable articles from the knowledge base. Ideally, this will already answer their questions – if not, they can submit the request using a form."

Monika Straif

Monika Straif
Head of the IT Service Desk

catworkx solution for GDPR: Data protection management system with Jira and Confluence

"With our GDPR solution, we have consistently used Jira and Confluence in such a way that the two tools bring the greatest added value for the user in a simple way. With our experience, we were able to put together a solution within four weeks that can hold a candle to even large special solutions."

Oliver Groht

Oliver Groht
Co-Founder

HSE24 - Jira Software as a Control Tool in Creating Production

"There were many constructive suggestions that we were able to implement together with catworkx."

Katrin Hürter

Katrin Hürter
Business Development Manager Creation, Design & Production

Inventory management with Jira and Confluence from Atlassian

Integrated Project and User Portal (IPUP)

Complete Integration with Atlassian Tools

 

Jira Service Management works with your favorite tools

logos1-1
logos2-1
logos3
logos4
logos5

Jira Service Management Pricing:

 

icons8-cloud-done-1 cloud

icons8-package

 

Free Plan

 

$ 0.00

always free for 10 users

 

Housekeeping

 

Standard

 

$ 22.05

per agent / month

 

icons8-warranty

 

Premium

 

$ 49.35

per agent / month

 

icons8-customers

 

Enterprise

 

$ 144,000+

/year

 

icons8-information Information only: Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

Not sure if Jira Service Management fits your needs?
Discover real-world success stories and expert insights in our free guide:

 

Learn how to break silos, automate service delivery, and lead your company’s digital transformation — with real-world success stories and a practical checklist to assess your current ITSM maturity

20+

 

years of expertise

 

30+

 

branches all over the world

 

2000+

 

satisfied customers

 

Why choose Jira Service Management over Zendesk, ServiceNow or Freshworks?

Jira Service Management offers a unique combination of flexibility, native integration with Jira Software, and scalability across IT, DevOps, and business teams. Unlike many traditional ITSM tools, it supports modern agile workflows, automation, and incident response — all in a single platform. With Atlassian, you're not locked into rigid modules or complex user hierarchies.

How does Jira Service Management compare in pricing to ServiceNow or Zendesk?

Jira Service Management typically offers a lower total cost of ownership (TCO) compared to ServiceNow or Zendesk. You only pay for agents, not for customers or requesters, and can choose between cloud and data center deployment. Our team at catworkx helps you select the most cost-effective edition (Standard, Premium, or Enterprise) based on your needs.

Can I migrate from Zendesk, Freshworks or ServiceNow to Jira Service Management with catworkx?

Absolutely. Our team specializes in smooth migrations from platforms like Zendesk, Freshworks, and ServiceNow to Jira Service Management. We take care of data migration, workflow replication, user onboarding, and even integrations — ensuring minimal disruption to your business.

I'm using Zendesk/ServiceNow—how hard is it to switch to Jira Service Management?

Switching is easier than you think. We’ve helped dozens of organizations successfully transition from legacy platforms to JSM with minimal risk. Our team manages everything from planning and setup to data migration and training, so you can focus on your business — not the tool.

Why buy Jira Service Management licenses through catworkx?

Because you get the same official licenses, but with more favorable commercial terms. By working with a partner like catworkx, you gain access to exclusive discounts, personalized consulting, and more flexible payment options — all at no additional cost to you.

Is it cheaper to buy Jira Service Management licenses from catworkx than directly from Atlassian?

Yes. As an Atlassian Solution Partner, we can offer lower prices than Atlassian for the same official licenses.

Are the licenses catworkx sells official?

Yes. All licenses we offer are 100% official, issued by Atlassian. The difference lies in the price and the additional support we provide.

What are the benefits of buying from a partner like catworkx?

In addition to better prices, we help you optimize your Jira Service Management investment: we support you in adjusting usage, consolidating licenses, and strategically planning renewals. We also provide close support and flexible payment terms.

Can I transfer the management of my current licenses to catworkx?

Yes. You can transfer your existing licenses to benefit from better conditions at your next renewal, without affecting your service.

Are there any extra costs for buying through catworkx?

No. We do not charge any extra for license management. You just pay less for the same product.

 

What is included in the Free Consultation?

A personalized session with a Jira Service Management expert to assess your team’s needs and suggest the best configuration for request handling, incident management, and streamlined service delivery.

Fill out the form and we’ll send you a proposal tailored to your needs, with no obligation to purchase.

Do you offer training or support on Jira Service Management?

Yes, as an Atlassian Platinum Partner, we offer consulting, customized training and technical support to help you get the most out of Jira Service Management.