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      SLA and Queues with Jira Service Management | catworkx

      SLA und Queues

      Optimize service delivery with Jira Service Management SLAs and queues. Prioritize requests, automate escalations, and improve response times.

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      SLA and Queues icon

      Define goals:


      Create your SLA goals that specify the types of requests you want to track and the time it takes to resolve them. From there, you can define the conditions and calendars that affect when SLA measurements start, pause, or stop (for example, when the office closes for a holiday).

      Organize your request types the way you need them to be

      Put the requests you get in an order that fits your business and services. Organize by asset, task type, department or priority and route them directly to the right group or person.

      Set the right priorities


      Some issues need to be resolved immediately others can wait. Smart SLA queues let you see directly where you need to act. If the limits of one or more teams are reached, our SLAs offer the possibility to map different escalation levels.

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