Omnichannel customer service with Jira Service Management and all necessary integrations

The main difference between multichannel and omnichannel customer service is that multichannel customer service is based on multiple communication channels, while omnichannel customer service provides a unified and integrated customer experience across all channels. Unlike multichannel customer service, where each channel is considered in isolation, omnichannel customer service is designed to enhance the customer's experience across all channels and present a unified and consistent image of the company