Logistics Service Management

Manage your requests

Manage all incoming support requests in one system. Give your customers a self-service portal in which they can see all their requests collected and land directly with the right contact person.

Logistics Service Management icon

Full control and transparency

 

Give your customers full control and transparency over their current inquiries and requests. All types of requests can be mapped in the Logistics Service Center.

The right contact for every request

 

See that all requests load at the right contact person. If you give your customers the option to put the request in the right category, then the right person will automatically manage the requests.

Set the right priorities

 

Some issues need to be dealt with quickly others can wait. You set the priorities and escalation levels based on the criteria that you specify.