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      Atlassian’s Incident Management Handbook

      Teams running technology services today are expected to maintain 24/7 availability.
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      Modern Incident Management for IT Operations

      There is no doubt that today’s IT environment is more distributed, diverse, and flexible than ever before.
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      5 Stages of Incident Management

      Simply put, effective incident management is an essential part of all enterprise business systems. Why?
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      Six Must-Haves When Using Slack® for Incident Management

      Best practices and tips from top IT and DevOps teams using ChatOps to manage alerts and incidents.
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      The Incident Management Buyer’s Guide

      Choosing the right alerting and incident management solution
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      Six Must-Haves When Using Microsoft Teams for Incident Management

      Over the last few years, teams have realized the benefits of sharing and distributing knowledge in chat applications such as Microsoft Teams.
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      The Language of Incident Management

      Language used across the high technology ecosystem is dynamic to say the least. Nowhere else can you find a mixture of technical jargon seamlessly intertwined with references from science fiction, mythology, pop-culture, literature, and more.
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      Incident management: a getting started guide

      Introduction IT incidents can cost between $2,300 to $9,000 per minute depending on your company’s size and industry.
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      How to Invent the Future: Guide

      Businesses are terrible at innovating. Sure, recruiters promise innovative jobs, companies claim to sell innovative merchandise, and shareholders rave about innovation. But most of these promises are hollow.
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      Beyond the basics of scaling agile

      As agile adoption has increased over the last decade, many organizations have grown with agile and are scaling agile methodologies to help them plan, deliver, and track progress across their teams.
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      Guide to multi-instance scale in Atlassian Cloud

      Adoption of Jira or Confluence often starts at the team level. But as organizations look to scale these products across the company, natural barriers such as geography, security and preference for specific workflows, Marketplace apps arise.
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      Data Residency and Atlassian Cloud Plans

      Data residency is available for Cloud Standard, Premium and Enterprise plans for Jira Software, Confluence, and Jira Service Management at no additional cost.
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      Level up with Jira Service Management Cloud

      From service requests to change management, teams turn to Jira Service Management for all things ITSM. And with the additional features in Cloud - like end-to-end incident management and powerful no-code automation - you can deliver more value faster ...
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      Level up with Jira Software Cloud

      There are many reasons why 95% of new Atlassian customers choose Cloud—from the easy scalability that saves money to the real-time upgrades that keep your systems secure and on the cutting edge.
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      The Atlassian approach to ESM: Whitepaper

      Enterprise Service Management – often referred to as ESM – is the extension of IT Service Management (ITSM) practices to service teams across an organization.
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      Why organizations are embracing multiple authentication policies

      For the 94 percent of organizations today that use the cloud, the ability to set and forget company-wide authentication policies can be a reassuring defense against data theft. And they’re right to feel secure: according to Google, simply implementing ...
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      Ease four scaling challenges with Atlassian Cloud Enterprise!

      Ask the leader of any scaling company, and they’ll tell you “everything breaks” at a certain headcount.
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      Becoming an Atlassian cloud admin

      You became an admin because you wanted to help people work efficiently – and maybe because you enjoy solving complex problems – but keeping teams productive is no easy feat.
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      Scaled Agile Frameworks in a Nutshell

      Agile is an umbrella term for a set of iterative product development frameworks. With these methods, product development evolves through the collaborative effort of self-organizing and cross-functional teams and their customers and end users. It ...
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      Atlasssian Cloud Enterprise: Why it’s crucial for team’s success

      Atlassian designed for a cloud-first future a decade ago, with the goal of helping teams and businesses deliver at the pace the market demands. The advantages of cloud are clear: SaaS products are more reliable, reduce the risk of downtime, reduce ...
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      3 ways knowledge sharing can empower agency staff to streamline

      Open up your agency culture to ensure mission success The first day at a new organization, on a new functional team, or project can be a whirlwind of details.
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      Remote government teams need agility for successful collaboration

      Most government agencies agree that remote work is here to stay. While some workers may return part-time to the office once the pandemic threat has passed, it’s unlikely that everyone will return to a 9 to 5, Monday-through-Friday, office-driven ...
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      The digitization of work just accelerated in these 4 areas

      2020 didn’t change the future of work, it just hit the gas pedal. The pandemic forced many companies to go remote at a moment’s notice. It accelerated adoption of tools that support online work, like Zoom and Slack (both of which have seen record growth ...
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      OKRs: goal setting that focuses on outcomes

      What is an OKR? An OKR is a popular management strategy that defines objectives and tracks results. It helps create alignment and engagement around measurable goals.
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      How we’re making remote IT work

      By putting an emphasis on smart policies and clear communication, we’ve successfully enabled our entire workforce to maintain their productivity. Read on to learn how your company can too.
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      Overcome dependencies, align teams, and deliver predictably

      Program leaders CAN triumph over these common challenges – and look like superheroes in the process.
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      Cloud and Data Center deployment for the Canadian government

      Government agencies using Atlassian applications have discovered more ways to leverage the flexibility and functionality of Atlassian workflows.
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      Key steps toward an adaptive, efficient, and effective government

      Unify your transformative teams and extend agile workflows agency-wide As resources tighten, the requirements for legislative and performance reporting have increased. This shift has taken place in a dynamic environment that includes pandemics and ...
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      The future of government program management

      Jira Align delivers clarity, accountability, and predictability across multi-year, multi-stakeholder programs to ensure mission success
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      Level up with Confluence Cloud

      Confluence is all about collaboration, knowledge sharing, and connection across all teams. Since cloud is built to extend that collaboration to anyone you choose - inside or outside your company - it’s no surprise that 95% of Atlassian customers choose ...
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      Platinum+Solution+Partner+Enterpise+clear+big-01

      Atlassian Enterprise Platinum Solution Partner

      Los socios de Atlassian ofrecen a las empresas numerosos servicios y una solución personalizada, y ayudan a los equipos a forjar el futuro.

      Nuestros expertos también cuentan con las siguientes acreditaciones y premios: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS-Certified-DevOps-Engineer-Professional_badge.7492bf660b5351e51f3f8015e4818924294a7e8c AWS Cloud Practicioner

      Tu punto de contacto:

       
      Janine Sauer

      Consultora de Atlassian

      Janine Sauer
      Especialización:
      Jira, Confluence, Intranet y LMS

      ¿Es el software de Atlassian tu herramienta preferida?

      La nuestra también. Gracias a nuestros muchos años de experiencia en muchos sectores diferentes, hemos aprendido que apenas hay procesos que no puedan mapearse con las herramientas de Atlassian. Juntos obtendremos el máximo beneficio de tus herramientas. Estaremos encantados de atenderte.

      La primera consulta es sin compromiso y gratuita.