Solutions

Backup Assessment & Implementation

Atlassian Cloud Backup & Recovery Assessment and Implementation

Identify backup gaps in your Atlassian Cloud environment and receive a vendor-independent strategy to protect critical data, meet compliance requirements, and ensure fast, reliable recovery beyond native capabilities.

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Why Do You Need a Cloud Backup Strategy

While Atlassian Cloud provides a secure and reliable foundation, migration does not relieve you of responsibility for backups. Under the Atlassian shared responsibility model, the cloud provider ensures platform availability, while customers remain responsible for protecting their own data. Operational risks (incl. user actions, configuration changes, integrations, or compliance demands) can still lead to data loss or unrecoverable states.

This is why you need an independent backup strategy.

Without a Dedicated Backup Strategy

With an Independent Backup Strategy

Relying only on native capabilities may leave you without long-term data retention, the ability to restore individual items, coverage of configurations and app data, control over where your data is stored, or an independent recovery option.

Risks include:

Loss of ISO 27001 certification

Accidental deletion of issues, pages, or repositories

Misconfigurations or automation errors

Data corruption caused by apps or integrations

Security incidents or malicious actions

Compliance violations due to missing retention controls

An independent backup strategy ensures your organization — not the platform provider — controls how and when critical data can be recovered.

Reliable recovery of deleted or altered data

Rapid restoration after configuration or automation failures

Protection against data corruption and integration issues

Independent recovery path in case of security incidents

Long-term retention aligned with compliance requirements

Granular restore of specific items, configurations, or projects

Control over storage location and resilience

catworkx Atlassian Cloud Backup & Recovery Assessment

The catworkx Atlassian Cloud Backup & Recovery Assessment helps you understand how well your Atlassian Cloud environment is protected beyond native capabilities. In a focused workshop, we review your current setup, backup measures, compliance & retention requirements, and recovery expectations to identify risks and gaps. The outcome is a document with expert recommendations on the best-of-breed third-party backup options for your needs, along with optional implementation support and premium managed services.

Proactive risk prevention

Identify backup gaps before they cause data loss, project delays, or operational disruption.

Reduced downtime and recovery costs

Ensure your backup strategy supports fast recovery and minimizes the financial impact of outages or data loss.

Protecting business-critical data

Ensure Jira, Confluence, and related systems can be recovered quickly after incidents.

Avoiding vendor lock-in risks

Maintain recovery options independent of the SaaS provider.

Regulatory compliance

Support ISO standards, regulatory obligations, and internal governance policies requiring independent backups.

Confident decision-making

Receive a clear, expert recommendation tailored to your environment and risk profile.

Discovery workshop

We begin by analyzing your current Atlassian Cloud environment, migration status, apps, and integrations.

Backup gap & risk analysis

Then, we review existing backup measures and identify risks, gaps, and potential failure scenarios.

Requirements definition

Next, gather information on compliance, data residency, retention, and operational requirements.

Vendor recommendation

Finally, we assess best-of-breed 3rd-party backup solutions and provide a report with tailored recommendations.

Implementation support (optional)

We can also assist with deployment if you decide to use a recommended product.

Premium managed service (optional)

Keep your backups continuously monitored, receive alerts about key changes, and get clear reports on backup health and performance.

Resilience & Storage
Atlassian tools covered
Granular Recovery

Resilience & Storage

Resilience & storage

Customer-controlled storage (such as S3, Azure, or similar)

Replication to secondary storage locations for additional resilience

Effectively unlimited storage capacity

Long-term or indefinite retention options

Atlassian tools covered

Coverage across Atlassian products

Backup support typically includes:

Jira

Jira Service Management

Assets

Confluence

Bitbucket

Didn't see your Atlassian Cloud app in the list? Contact our expert to discuss available options and find the optimal solution!

Contact our Backup and Restore expert

Granular Recovery

Granular and flexible recovery

Recovery capabilities may include:

Full site restore to production or sandbox environments

Restoration of individual issues or attachments

Recovery of issues based on JQL search results

Restoration of projects and configurations (e.g., workflows, issue types)

Recovery of Confluence spaces, pages, or blog posts

Restoration of repositories

Do we really need an independent backup strategy if we use Atlassian Cloud?

Yes. While Atlassian ensures platform availability, customers remain responsible for protecting their own data, configurations, and compliance requirements (see Atlassian Cloud Security Shared Responsibilities). Native capabilities may not provide long-term retention, granular restore, or independent recovery options required by many organizations.

How long does this assessment take us?

Your active participation typically takes only 1–2 hours. During the workshop, we review your Atlassian environment, apps, integrations, and compliance requirements to understand your backup and recovery needs.

After the workshop, our experts conduct a detailed analysis of vendors and solutions based on your specific requirements. You receive a comprehensive recommendation report (PDF) that evaluates suitable backup and recovery solutions and identifies the best-fit option for your Atlassian environment.

This analysis is based on years of hands-on experience with Atlassian ecosystems, apps, and best-of-breed backup solution vendors, saving you the many hours or even days it would take to research and compare solutions yourself.

Why is a professional backup assessment important?

Many organizations assume their data is protected until they face data loss, failed recovery, or compliance audits.

Industry estimates show that downtime can cost organizations thousands of dollars per minute, and the impact is often much higher for large enterprises or regulated industries.

A professional assessment helps you:

Ensure your Atlassian data is truly recoverable
Choose the right backup solution from the start
Avoid costly downtime and compliance risks

Compared to the potential cost of data loss or prolonged outages, investing in a reliable backup strategy is a small but critical step.

catworkx Atlassian Cloud Backup & Restore – Complete Protection for Your Data

Accidental deletions, misconfigurations, or system failures can disrupt your business. With catworkx Atlassian Cloud Backup & Restore, you get a comprehensive, automated backup solution designed to keep your Jira, Confluence, and Bitbucket data safe, recoverable, and fully compliant.

Easily restore your entire Atlassian Cloud environment or recover specific issues, projects, and configurations with just a few clicks. Automated, up-to-date backups ensure minimal data loss, while enterprise-grade security and compliance features keep your data protected and audit-ready. With resilient storage and advanced recovery options, your business stays secure and operational — no matter what happens.

Atlassian Cloud Migration