icons8-automation  Atlassian Data Center reaches end of life on March 28, 2029 •  Let catworkx simplify your journey from Data Center to Cloud!

SUPPORT

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

Take advantage of our full expertise and adapt your toolset to meet your business needs. Our variety of support services rise above the noise and help you make the most out of your Atlassian products.

Looking for permanent support? Our experts are here to solve upcoming challenges all year round.

Screenshot+2020-05-13+at+10.51.27

Support options

1st Level Support

1st Level Support

We help you with daily issues regarding Atlassian and assist your end-users, so they get their work done.

2nd Level Support

2nd Level Support

Access our full Atlassian expertise, solve technical problems in no time and unburden your administrators.

Remote Hotline

Remote Hotline

Talk to us anytime! Set up your help hotline with custom availability and address problems immediately.

Remote Support

Remote Support

Share your screen with a tool of your choice. Skype, WebEx, TeamViewer, Zoom, go2meeting - we love them all.

Support options

Support options

Make ends meet. Monthly and time-based invoicing with transparent time overview give you full financial control.

catworkx SLAs

catworkx SLAs

Individual SLAs that meet your business' needs. Decide how quickly your service request are handled by our agents.

Housekeeping

Housekeeping

We help you keep your system healthy and neat or assist to structure and clean grown environments.

Onsite Administration

Onsite Administration

Let's join forces! Our employees can support on-site and temporarily become part of your Atlassian team.

System support

System Support

We take care of your complete  environment including server, virtual machine, database, web server, firewall and more.

Process Administration

Process Administration

We help you establish a  framework for Incident and Change Management with defined approval and notification processes.

Service Management

Create a request right now

Learn more

catworkx customers about our support service

  • "catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digi..."

    Read review
  • "We were looking for a future-proof solution - with catworkx, we found it in the Atlassian products"

  • "catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consultin..."

    Read review
  • "I am incredibly impressed with both the product and the support team at catworkx for this app STAGIL Assets - Advanced Links."

  • "We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."

  • "For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian pr..."

  • "We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new fea..."

    Read review
  • "It was the most seamless migration I've ever been a part of. catworkx's support and expertise were top notch and helped us achieve our goal ..."

    Read review
  • " The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginnin..."

    Read review

Support near you: 

Some topics are better discussed on-site. We are located all over the world and are not afraid to provide assistance on the spot.

 

USA

Ecuador

Colombia

Canada

Germany

Austria

Switzerland

Spain

Italy

Ukraine

Hungary

Simplify your Atlassian procurement with catworkx + AWS

Unlock a streamlined way to buy Atlassian Cloud and expert services using your established AWS processes.

badges

Need someone to ensure your processes run smoothly and efficiently?

No matter whether you would like to have short-term support or long-term service level agreements, we can offer support for all Atlassian products the way you need it.

Platinum+Solution+Partner+Enterpise+clear+big-01

Atlassian Enterprise Platinum Solution Partner

Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

Our experts hold the following certificates and accolades: