Cologne/Chicago, 17 July 2025 catworkx, part of TIMETOACT GROUP and the leading Atlassian Enterprise Integration Partner in the DACH region, is expanding its international presence through a strategic merger with Herzum.
1st Level Support
We help you with daily issues regarding Atlassian and assist your end-users, so they get their work done.
2nd Level Support
Access our full Atlassian expertise, solve technical problems in no time and unburden your administrators.
Remote Hotline
Talk to us anytime! Set up your help hotline with custom availability and address problems immediately.
Remote Support
Share your screen with a tool of your choice. Skype, WebEx, TeamViewer, Zoom, go2meeting - we love them all.
Support options
Make ends meet. Monthly and time-based invoicing with transparent time overview give you full financial control.
catworkx SLAs
Individual SLAs that meet your business' needs. Decide how quickly your service request are handled by our agents.
Housekeeping
We help you keep your system healthy and neat or assist to structure and clean grown environments.
Onsite Administration
Let's join forces! Our employees can support on-site and temporarily become part of your Atlassian team.
System Support
We take care of your complete environment including server, virtual machine, database, web server, firewall and more.
Transfer of Atlassian Tools from Shadow IT to ITIL IT Operations
"catworkx and thyssenkrupp Marine Systems now have a long-standing partnership. "The high functionality of Atlassian's tools enabled a first-class digital mapping of many of our processes"
Tobias Dieckmann
Senior Manager IT Demand Management
"We were looking for a future-proof solution - with catworkx, we found it in the Atlassian products"
Markus Gehrmann
Fyber COO
JSM solution for maximum customer and service orientation
"catworkx was able to convince us with its services. The catworkx employees are competent, responsive to our requirements and responsive. The consulting, workshops and training provided by catworkx have supported us a lot in implementing specific tasks – for example, the connections to other systems."
Torsten Macht
System Engineer – Applications
"I am incredibly impressed with both the product and the support team at catworkx for this app STAGIL Assets - Advanced Links."
Brian Kohler
Demand Digitization Leader
"We have been working with catworkx for several years and are very satisfied with the advice and implementation of our topics."
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Nina Schmidt
Head of Project and Process Management
"For our innovative, creative company, which works on its products with passion and heart and soul, catworkx is a suitable partner for our Atlassian products."
Thorsten Wirkner
Senior Digital IT Manager
More functions, better performance: smartOPTIMO migrates its Atlassian solutions to the cloud
"We have now mapped 95 percent of the requirements that we had implemented in the server world in the cloud. At the same time, a whole range of new features and functions are now available to us. For example, there is a corresponding replacement in the cloud for almost every on-prem application. There are no more server failures and troubleshooting has improved significantly."
Johannes Nazarov
Application Manager
Seamless migration from on-premises to the Atlassian cloud at Oetiker
"It was the most seamless migration I've ever been a part of. catworkx's support and expertise were top notch and helped us achieve our goal of successfully moving our on-prem environment to the Atlassian Cloud."
Marcin Storoz
After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage
Read review
Topmotive – customer relationship management with Jira and Confluence
" The catworkx team is highly competent and the interaction is open and honest. I had a very good feeling about working together from the very beginning."
Karsten Weigel
Why Performance Matters
Read reviewInventory management with Jira and Confluence from Atlassian
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Read reviewHow quickly does Jira respond? Load simulation provides answers
Read reviewcatworkx extension for the R4J app: Automated creation of requirement structures for new Jira projects
Read reviewCentralized management of IT system problems: catworkx creates a connection between Jira and Statuspage
Read reviewImproved performance and stability of Atlassian environments through catworkx root cause analyses
Read reviewProblem Management with Jira Software from Atlassian
Read reviewThe path to greater transparency in IT with Jira Software
Read reviewUSA
catworkx New York
catworkx - Represented by:
STAGIL Corp.
80 Pine Street
New York, NY 10005
Tel.: +01 646-770-0419
E-Mail: info-us[at]catworkx.com
catworkx Jersey City
Tel.: +01 646-770-0419
E-Mail: info-us[at]catworkx.com
catworkx Philadelphia
Tel.: +01 646-770-0419
E-Mail: info-us[at]catworkx.com
catworkx Rochester
Tel.: +01 646-770-0419
E-Mail: info-us[at]catworkx.com
catworkx Syracuse, NY
Tel.: +01 646-770-0419
E-Mail: info-us[at]catworkx.com
catworkx Boston
Tel.: +01 646-770-0419
E-Mail: info-us[at]catworkx.com
Germany
catworkx Hamburg (main office)
Schellerdamm 16
21079 Hamburg
Tel.: +49 40 890646-0
E-Mail: info-de[at]catworkx.com
catworkx Munich
Garmischer Straße 7
80339 Munich, Germany
Tel.: +49 89 5880 886-43
E-Mail: info-de[at]catworkx.com
catworkx Munich
80339 Munich, Germany
Tel.: +49 89 5880 886-43
E-Mail: info-de[at]catworkx.com
catworkx Stuttgart
Friedrichstraße 9
70174 Stuttgart, Germany
Tel.: +49 7152 39299-00
E-Mail: info-de[at]catworkx.com
catworkx Stuttgart
70174 Stuttgart, Germany
Tel.: +49 7152 39299-00
E-Mail: info-de[at]catworkx.com
catworkx Cologne
Im Mediapark 5
50670 Cologne, Germany
Tel.: +49 40 890646-62
E-Mail: info-de[at]catworkx.com
catworkx Cologne
50670 Cologne, Germany
Tel.: +49 40 890646-62
E-Mail: info-de[at]catworkx.com
catworkx Frankfurt
Tel: +49 40 890 646-0
Email: info-de@catworkx.com
catworkx Nuremberg
Tel: +49 40 890 646-0
Email: info-de@catworkx.com
catworkx Hannover
Tel: +49 40 890 646-0
Email: info-de@catworkx.com
catworkx Leipzig
Tel: +49 40 890 646-0
Email: info-de@catworkx.com
Austria
Switzerland
catworkx Winterthur
catworkx AG
Theaterstrasse 17
8400 Winterthur
Tel.: +41 5251140-01
E-Mail: info-ch[at]catworkx.com
catworkx Zurich
catworkx AG
Tel.: +41 5251140-01
E-Mail: info-ch[at]catworkx.com
catworkx Lucerne
Hertensteinstrasse 51
6004 Lucerne, Switzerland
Tel.: +41 5251140-01
E-Mail: info-ch[at]catworkx.com
catworkx Bern
Kramgasse 82
3011 Bern, Switzerland
Tel.: +41 31 302 60 00
E-Mail: info-ch[at]catworkx.com
Spain
Ukraine
Hungary
Hungary
catworkx Hungary - Represented by:
catworkx Kft. (formerly EverIT Kft.)
DC Offices, 49 Váci út, 6th floor, Budapest, 1134, Hungary
Tel.: +36 30 846 2805
E-Mail: info-hu@catworkx.com
web: https://catworkx.one/hu/catworkx-hungary
Budapest
catworkx Hungary - Represented by:
catworkx Kft. (formerly EverIT Kft.)
DC Offices, 49 Váci út, 6th floor, Budapest, 1134, Hungary
Tel.: +36 30 846 2805
E-Mail: info-hu@catworkx.com
web: https://catworkx.one/hu/catworkx-hungary
Debrecen
catworkx Hungary - Represented by:
catworkx Kft. (formerly EverIT Kft.)
45-47 Piac Street, Debrecen, 4024, Hungary
Tel.: +36 30 846 2805
E-Mail: info-hu@catworkx.com
web: https://catworkx.one/hu/catworkx-hungary
Pécs
catworkx Hungary - Represented by:
catworkx Kft. (formerly EverIT Kft.)
DC Offices, 49 Váci út, 6th floor, Budapest, 1134, Hungary
Tel.: +36 30 846 2805
E-Mail: info-hu@catworkx.com
web: https://catworkx.one/hu/catworkx-hungary
Szeged
catworkx Hungary - Represented by:
catworkx Kft. (formerly EverIT Kft.)
DC Offices, 49 Váci út, 6th floor, Budapest, 1134, Hungary
Tel.: +36 30 846 2805
E-Mail: info-hu@catworkx.com
web: https://catworkx.one/hu/catworkx-hungary
Győr
catworkx Hungary - Represented by:
catworkx Kft. (formerly EverIT Kft.)
1137 Budapest,
Katona József utca 17. III.em. 2.
Tel.: +36 30 846 2805
E-Mail: info-hu@catworkx.com
web: https://catworkx.one/hu/catworkx-hungary
Managed Hosting
Jira and Confluence provided cost-effectively - infrastructure and service from Germany.
Stable performance, security and data protection, high availability and a personal contact person.
Configuration
Don't want to set up Atlassian solutions yourself?
We can help you select the right products and feature modules, licensing models and operating environment, and configure them based on your requirements.
Trainings and courses
The right solutions don't realize their value until they are used by the user. While Atlassian products are simple and accessible, scaled adoption requires an equal level of knowledge across teams.
We're happy to share our Atlassian expertise with you. Register yourself and your team for our trainings!
Performance Optimization
Troubleshooting performance issues is not a trivial process and can be quite complicated.
As an Atlassian Solution Partner, we know a lot of tricks to approach this complex task.
Atlassian Enterprise Platinum Solution Partner
Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.
Our experts hold the following certificates and accolades:
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Want to streamline your operations and enhance team collaboration but don't know where to start? Let's talk about your needs and points we can improve right now!
In our free round table on September 28 in Winterthur, ITSM experts will show you how you can use agile working practices and methods in a targeted and value-creating way.
Atlassian Analytics is specifically designed for Cloud Enterprise customers who use Jira Software, Jira Service Management, or Confluence.
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After the end of support date, Atlassian and Marketplace Partners will no longer provide technical support for any issues, security updates, or bug fixes for Server.
Jira Service Management challenges ServiceNow as the market leader in IT service management. What started as a small Add-on for Jira has made its way into the leadership square of the Gartner® Magic Quadrant™.
Businesses are terrible at innovating. Sure, recruiters promise innovative jobs, companies claim to sell innovative merchandise, and shareholders rave about innovation. But most of these promises are hollow.