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      Enhanced JSM Ticket Processing

      AI-Powered JSM: Smarter Ticket Processing & CMDB Integration

      Automatically structure unstructured requests, link tickets to relevant CMDB entries, and automate data entry for faster, more accurate JSM ticket resolution.

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      Enhanced JSM Ticket Processing icon

      Intelligent Ticket Structuring:

      Eliminate manual screening and data entry. Our AI automatically sifts through unstructured ticket descriptions, extracts pertinent details, and intelligently populates custom fields, ensuring tickets are complete and accurately structured from the moment they arrive.

      Automated CMDB Linking:

      Instantly connect service requests to your configuration data. The AI analyzes the ticket content and automatically associates it with the relevant entries and structures within your CMDB, providing crucial context for faster, more informed troubleshooting and resolution.

       

      Enhanced Triage & Incident Management:

      Streamline your workflow and prioritize effectively. The AI identifies duplicate or similar existing tickets, evaluates and suggests appropriate priority and impact levels, and even flags potential major incidents, enabling quicker response times and better resource allocation.

      Our Services:

       

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      Consulting

      We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.

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      Configuration

      Talk to our experienced consultants who analyze potential and agree with an optimization plan.

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      Support

      No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

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      Development

      Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.

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      Hosting

      We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.

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      Trainings

      Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 

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      Licenses

      We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.

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      Optimization

      We stabilize your atlassian systems and make sure they always run perfectly!

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      Competences:

      Atlassian Licenses, App Licenses, Consulting

      We help you with App Licenses, configuration and consulting